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BEST WESTERN Springfield West Inn

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104 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Fond du Lac, WI
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every time we enter the hotel the staff greeted us. Our room was clean and serviced every day. They also have a very nice outdoor pool. It was a very convenient location for restaurants, shopping and the Eastern States Expo Center.

Helpful?
Thank WIRelaxed
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for the spectacular review. We always enjoy seeing that our guests had a good time. We hope that we get to have you stay with us again the next time you are up this way. More 

Peabody, United States
1 review
4 of 5 stars Reviewed 1 week ago

Minor issue which was corrected. Room very comfortable and staff very friendly and helpful, When we mentioned the missing towels we were on the way to dinner and expected to find them in our room on our return. They were not there and we asked again in the morning and they handed them to us immediately. Only glich in an... More 

Review collected in partnership with Best Western

Helpful?
Thank T William N
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. I am glad that you enjoyed your say. I want to apologize that the towels were not delivered while you were out to dinner. We will use this example as a training topic as to improve our service and response in the future. We look forward to having you stay with us again the next... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The place was quiet and clean. Breakfast great, beautiful clean pool, free wifi, free parking and the rate was a giveaway compaired with over rated other places. The management extremely professional. Will recommend to anyone who is looking for a place to stay while in Springfield. Will definitely go back anytime I am in the area.

Helpful?
Thank Geoffrey O
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

We are delighted that you enjoyed your stay. Thank you for your review. We always love to hear our guests had a great time. Please come back and visit us again the next time you are in the area. More 

New Bedford MA
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was a great location enroute to a family gathering at Tanglewood. Clean rooms, comfortable bed, AC unit was a bit loud, but very welcome during a heat wave. We left at 8:15 AM and made it to Tanglewood in plenty of time to park, re-park, collect our tickets, and enjoy great seats at the morning concert at 10... More 

Review collected in partnership with Best Western

Helpful?
Thank Jean H
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for the wonderful review. We are happy when our guests enjoy themselves. I am sorry about the noise from the A/C. I had engineering check and repair the problem so the next time you are here it will not be an issue. We look forward to servicing you again in the future. More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Clean, quiet and close to downtown restaurants and Eastern expo center. Seems to be newly renovated, our room was made up nicely, and though it's right off of the highway, I didn't hear traffic at all. Didn't use the fitness center but it was full of people and also seemed very clean. Great hotel for the price.

Helpful?
Thank aquaria44
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your wonderful review. We are glad you enjoyed your stay with us. We look forward to having you stay with us again the next time you are in the area. More 

Boston, U.S. Virgin Islands
1 review
5 of 5 stars Reviewed 2 weeks ago

Extremely clean and comfortable night at this location. Breakfast was more than adequate and waiter was very attentive and friendly. Front desk woman was efficient and helpful. Pool looked inviting but no time for a swim. Great restaurants and movies nearby. All good.

Review collected in partnership with Best Western

Helpful?
Thank Selma J
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. We are always excited when out guests take the time to write a review. We hope the next time you are in the area you stay with us again and get to use the pool. More 

Poland , NY USA
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pretty typical mid-range Best Western. Clean & well kept. Pretty decent free breakfast in AM. We were looking for someplace convenient to get to from Rte 90, on our way through town. We'd stay here again.

Helpful?
Thank EricC56
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking time to write a review for us. We are happy that you enjoyed your stay. We hope that the next time you are in the area, you stay with us again. Till then, we hope you enjoyed Maine. More 

New York State
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room is great and bed is very comfortable. Staff was very helpful and friendly. Lots to do and see in the area. lots of places to eat. great place to stay. The motel is near major highways. The pool and work out rooms are clean and nice extra.

Helpful?
Thank moesmom
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review and continued patronage. We enjoy having our guests return over and over. We look forward to your next stay with us. More 

Niagara-on-the-Lake, Canada
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very comfortable King bed, Having a fridge is convenient. Wifi was good. Lori was very helpful giving us a list of about 20 restaurants nearby with recommendations. Very busy road with no sidewalks so couldn't walk there. Pool looked good, though we didn't use it.

Helpful?
Thank Pushkatrina
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed yourselves and that Lori was of help to you. We are very proud of our staff and property. Please come see us again the next time you are in the area. More 

Reading, Pennsylvania
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 15, 2016

This hotel was newly remodeled and very nice. It was clean and the beds were comfortable. The front desk service was great and check-in was easy. FREE parking and a very nice pool that we unfortunately didn't use because it was a little chilly outside. It was crystal clear and very inviting. A great place to stay if you want... More 

Helpful?
Thank LILBonsaii
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking the time to write a review. We are very proud of our product and employees. We hope that you stay with us again the next time you are in the area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Pool
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Springfield West Inn is located on the Connecticut River just two miles from downtown Springfield. The location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, less than 30 minutes from Bradley International Airport. The hotel's setting in West Springfield, MA is perfect for business travelers. Guests staying at the hotel have access to multiple large businesses like MassMutual Life Insurance Company, Smith & Wesson(R) and Baystate Health. If leisure is the reason for your stay, the hotel's location near Six Flags(R) New England, one of the largest theme parks in the region, is just five miles away. The Basketball Hall of Fame also calls Springfield, MA home. The hotel's property is three miles radius to the MassMutual Center, which hosts many concerts and events. Eastern States Exposition is nearby which features horse shows, trade shows like EASTEC(R), and "The Big E." ... more   less 

Additional Information about BEST WESTERN Springfield West Inn

Address: 429 Riverdale St, West Springfield, MA 01089-4625 (Formerly Days Inn West Springfield)
Location: United States > Massachusetts > West Springfield
Price Range: $98 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Springfield West Inn 2.5*
Number of rooms: 53
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Also Known As:
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
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