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BEST WESTERN Springfield West Inn

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429 Riverdale St, West Springfield, MA 01089-4625 (Formerly Days Inn West Springfield)
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95 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Reading, Pennsylvania
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was newly remodeled and very nice. It was clean and the beds were comfortable. The front desk service was great and check-in was easy. FREE parking and a very nice pool that we unfortunately didn't use because it was a little chilly outside. It was crystal clear and very inviting. A great place to stay if you want... More 

Helpful?
Thank LILBonsaii
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking the time to write a review. We are very proud of our product and employees. We hope that you stay with us again the next time you are in the area. More 

Mukwonago, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We first stayed at this hotel in 2015. We liked it, so we booked a room again this year. We still like the hotel, but one circumstance caused us to check out early. While most hotels want to see a form of identification, this one insisted on making a copy of my driver's license. This was unusual in my experience.... More 

Helpful?
2 Thank Alex G
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

I am very sorry that the policy was not explained better to you at check in. The reason we take a copy of your identification is that in this day and age of identity theft a small business needs to protect itself from fraud. The copy of the ID is kept for 7 days in a secure office. This is... More 

Pennsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone was very friendly and helpful. The hotel was clean and comfortable. We enjoyed the small but well-equipped exercise room and slept very well on a comfortable mattress. The breakfast was small but good, and the breakfast staff was great.

Review collected in partnership with Best Western

Helpful?
Thank Lori W
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I got to the hotel around 6:30pm after driving from out of state for business. The staff at check in was very friendly and efficient. I quickly used the gym before going to dinner. The TV in the gym was broke, the gym did have nice cardio equipment, a weight rack, bench, and machine. As far as a hotel gym... More 

Review collected in partnership with Best Western

Helpful?
Thank Tim R
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. We are happy you had a good stay. I want to apologize about the TV in the fitness center, it appears that someone had mistakenly changed the input channel for the cable. This has been remedied and the TV is fully functional. We look forward to servicing you again when you are in the area. More 

Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

BW has decided people don't need real coffee. 3rd BW/BWPlus I've stayed at recently - all an instant coffee machine... This hotel was small, but very clean. Staff was really good. Pool was good. Breakfast was meager (not much choice), Pillows were abysmal. Beds were only ok in comfort compared to other BWs I've stayed at.

Review collected in partnership with Best Western

Helpful?
1 Thank Martha D
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking the time to review our property. We work hard to make everyone's stay enjoyable. I want to apologize that you did not like the pillows, we do not generally get complaints about them. We do hope that you will stay with us again the next time you are in the area. More 

New York, United States
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel because we needed a place to stay to visit Six Flags and have stayed in other Best Westerns before and have been satisfied. This hotel was not as nice as other Best Westerns I have stayed in before, so I was a little disappointed, but the room was clean and nice enough and the location was... More 

Review collected in partnership with Best Western

Helpful?
Thank Danica W
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. I am very sorry that you don't feel that our property is as nice as other Best Westerns. We were renovated less than 2 years ago and we are very proud of our product. I hope that you give us the opportunity to change your mind about us the next time that you are in... More 

Marion ,Mass.
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was just what we wanted. The price was right. The staff were very helpful.... and the breakfast staffer was WONDERFUL. He went out of his way to be sure everything was just right,tidy and clean. And he was so personable. The rooms were so clean and the beds were COMFORTABLE ! This location was so close to so... More 

Helpful?
Thank Barbara M
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your recent review. We are delighted that you enjoyed your sty with us. We look forward to having you again, the next time you are in the area. More 

Delmar, New York
2 reviews
5 of 5 stars Reviewed June 16, 2016

Super nice rooms. Very clean and modern. Staff were very friendly and helpful. In a safe area with plenty of parking and near several restaurants and shops. Great value overall. I would highly recommend this hotel.

Review collected in partnership with Best Western

Helpful?
Thank P6541WTbrianh
bwspringfieldw, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. We are delighted that you enjoyed your stay with us. We look forward to being your home away from home the next time you are in the area. More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 13, 2016

Well I just came back home from a very pleasurable visit in Western Mass and stay at the Best Western. This is a newly renovated hotel which used to be the Days Inn. It still has that new hotel smell. Very easily accesible from off of the highway. Locate basically at the beginning of Riverdale Road and convenient to all... More 

Helpful?
Thank Angela W
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking time out to review our hotel. While we are right on Riverdale we like to think of ourselves as a hidden gem in West Springfield. We look forward to having you stay with us again in the future, More 

North Carolina
Level Contributor
141 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 6, 2016

A group of us stay here each year when the W. Springfield Heirloom Convention is in town. Its a perfect place to stay, as its so close by. Employees are very nice, beds are very comfy, free breakfast is great also.

Helpful?
Thank SherriThacker
bwspringfieldw, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for taking the time to review our property. We take pride in our product and service. We look forward to having you all again next year. More 

Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Springfield West Inn is located on the Connecticut River just two miles from downtown Springfield. The location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, less than 30 minutes from Bradley International Airport. The hotel's setting in West Springfield, MA is perfect for business travelers. Guests staying at the hotel have access to multiple large businesses like MassMutual Life Insurance Company, Smith & Wesson(R) and Baystate Health. If leisure is the reason for your stay, the hotel's location near Six Flags(R) New England, one of the largest theme parks in the region, is just five miles away. The Basketball Hall of Fame also calls Springfield, MA home. The hotel's property is three miles radius to the MassMutual Center, which hosts many concerts and events. Eastern States Exposition is nearby which features horse shows, trade shows like EASTEC(R), and "The Big E." ... more   less 

Additional Information about BEST WESTERN Springfield West Inn

Address: 429 Riverdale St, West Springfield, MA 01089-4625 (Formerly Days Inn West Springfield)
Location: United States > Massachusetts > West Springfield
Price Range: $101 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Springfield West Inn 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
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