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Clarion Hotel & Aqua Lagoon Water Park

Traveler (32)
Room & Suite (65)
Dining (13)
About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Smoking rooms available
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Location
Full view
40Car recommended
Grade: 40 out of 100
29Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
134Reviews
122Photos
8Q+A
28Room tips
Traveler rating
  • 20
  • 24
  • 28
  • 24
  • 38
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
We stayed here just before Christmas, they have a nice pool area; there is an additional Per person cost to enter. The rooms were clean and we were informed these were the updated rooms. The rooms are what should be expected of a hotel at this price point, it is an older hotel,
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+15
We stayed in this hotel with the so-called waterpark for 6 nights and this place was disgusting, we have added charges, we had a filthy room with mold everywhere, carpeting that hadn't been vacuumed in who knows how long, keys that we had to exchange repeatedly because they
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I had reservations for two room when checking in I asked for a rollaway bed she said no problem and called it over her walkie talkie. We came back to the hotel at eleven pm for the the rollaway not in the room. The receptionist when asked said that there was no more and this was
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I stay in various hotels for about ninety days per year and this is the worse I've stayed at in over five years. I'm shocked that TripAdvisor would even advertise and promote this place, or that the local building inspector hasn't closed it down. From the moment you drive into
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I will never stay at this hotel again. The management processed over $3,600.00 in room charges. Even after check out there was a charge of $1830.00 applied to my Visa card. I have made several attempts while I was a guest at the hotel as well as after check out to rectify this
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
King Non Smoking Room
this is the electrical socket on the table
This is the picture we had on our TV
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12345613
Is the water park included with the room prices
Please do not quote me on this but I do not believe the water park is included in the price. The actual water park was not open when I visited. Sorry I can be any further help.
0 votes
do you have rooms for smokers
I am sorry we do not have any smoking rooms today, but will have them in the future.
0 votes
Can someone that lives local use the pool without staying overnight. What is the cost.
It's $10 or $15 - $10 for kids and people who don't go in the water. $15 for anyone 4' or taller. When I stayed in March it was half off these prices.
0 votes
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Has anyone stayed in the tower suite(s)? Pictures? Are beds in same room or separate?
Do you have to pay 10 dollars a day to get in the waterpark or a guest
Hotel guests need to pay extra to use the watermark/pool area. For us iwhen we were there, itt was an extra $10 per person.
0 votes
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12
"there are no good rooms from what we heard, everyone there had similar complaints"
"I think the back building has better and more spacious rooms! Lots of cutbacks from previous years,"
"Don't Do It - Just Don't"
"there are no good rooms that I know of"
"There are pool view rooms, rooms across the hall from the pool, and a building separate from the pool called the 'business tower'."
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123456
PRICE RANGE
$72 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion west springfieldwest springfield clarion
LOCATION
United StatesMassachusettsWest Springfield
NUMBER OF ROOMS
100
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