We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Clarion Hotel & Aqua Lagoon Water Park

Traveler (32)
Room & Suite (65)
Dining (13)
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Tennis Court
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Smoking rooms available
Good to know
Full view
40Car recommended
Grade: 40 out of 100
29Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
28Room tips
Traveler rating
  • 20
  • 24
  • 28
  • 24
  • 38
Time of year
Traveler type
  • Filter
  • English
Popular mentions
We stayed here just before Christmas, they have a nice pool area; there is an additional Per person cost to enter. The rooms were clean and we were informed these were the updated rooms. The rooms are what should be expected of a hotel at this price point, it is an older hotel,
Read more
We stayed in this hotel with the so-called waterpark for 6 nights and this place was disgusting, we have added charges, we had a filthy room with mold everywhere, carpeting that hadn't been vacuumed in who knows how long, keys that we had to exchange repeatedly because they
Read more
I had reservations for two room when checking in I asked for a rollaway bed she said no problem and called it over her walkie talkie. We came back to the hotel at eleven pm for the the rollaway not in the room. The receptionist when asked said that there was no more and this was
Read more
I stay in various hotels for about ninety days per year and this is the worse I've stayed at in over five years. I'm shocked that TripAdvisor would even advertise and promote this place, or that the local building inspector hasn't closed it down. From the moment you drive into
Read more
I will never stay at this hotel again. The management processed over $3,600.00 in room charges. Even after check out there was a charge of $1830.00 applied to my Visa card. I have made several attempts while I was a guest at the hotel as well as after check out to rectify this
Read more
Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
King Non Smoking Room
this is the electrical socket on the table
This is the picture we had on our TV
Is the water park included with the room prices
Please do not quote me on this but I do not believe the water park is included in the price. The actual water park was not open when I visited. Sorry I can be any further help.
0 votes
do you have rooms for smokers
I am sorry we do not have any smoking rooms today, but will have them in the future.
0 votes
Can someone that lives local use the pool without staying overnight. What is the cost.
It's $10 or $15 - $10 for kids and people who don't go in the water. $15 for anyone 4' or taller. When I stayed in March it was half off these prices.
0 votes
Show all answers
Has anyone stayed in the tower suite(s)? Pictures? Are beds in same room or separate?
Do you have to pay 10 dollars a day to get in the waterpark or a guest
Hotel guests need to pay extra to use the watermark/pool area. For us iwhen we were there, itt was an extra $10 per person.
0 votes
Show all answers
"there are no good rooms from what we heard, everyone there had similar complaints"
"I think the back building has better and more spacious rooms! Lots of cutbacks from previous years,"
"Don't Do It - Just Don't"
"there are no good rooms that I know of"
"There are pool view rooms, rooms across the hall from the pool, and a building separate from the pool called the 'business tower'."
$72 - $152 (Based on Average Rates for a Standard Room)
clarion west springfieldwest springfield clarion
United StatesMassachusettsWest Springfield
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing