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Clarion Hotel & Aqua Lagoon Water Park

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Clarion Hotel & Aqua Lagoon Water Park
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

The best I can say is adequate accommodations for one night. I would say 2.5, but that's not an option so I am saying 2. The room has been "refurbished", but there was paint peeling off the door to the indoor balcony. We paid extra for this room to overlook the "indoor waterpark" which was incredibly disappointing. It is a... More 

Helpful?
Thank Tracy L
Essex, Vermont
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had two rooms with grandchildren and had hoped to use the indoor water park but there was an additional charge and it closed about the time we checked in. It was a fairly lame indoor water park anyhow, but we paid extra for one of the rooms so the kids would face the park. That was waste of money.... More 

Helpful?
Thank Dan P
Portsmouth, New Hampshire
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this location July 5th. Nice location, pleasant lobby, rooms recently refurbished and nicely appointed. Nothing fancy but comfortable. Price was good. Coffee excellent. Location perfect for visiting area attractions. Overall a good experience. Needing Improvement: the breakfast was average. Scrambled eggs are powdered, items were not filled promptly, ketchup bottles were empty...just a lack of attention to the... More 

Helpful?
2 Thank hisandhers102013
Michigan
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were a small group in town for a family event. The reason we initially chose this hotel was because we thought our children would enjoy the "aqua park" during our stay. However, there are a few things about the pool that are not made clear in their advertising. First, during our stay, the pool was only open for 4... More 

Helpful?
4 Thank Denice C
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Denise, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these West Springfield hotels

1 review
2 of 5 stars Reviewed May 31, 2016 via mobile

This place is not what they make ot out to be. First off I asked if I could pay cash, they said yes so while i went to use their ATM, they charged my card, so not only did they take 160.00 from my bank, i paid 133.00 in cash. They claim that they couldnt refund my cash because then... More 

Helpful?
Thank Mrsgirard0201
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey with Trip Advisor regarding your recent stay at Clarion Hotel & Aqua Lagoon Waterpark. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the authorization of your debit card upon check-in on your recent visit. It is only after you... More 

San Francisco, California
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 24, 2016

Stayed here for a couple of days. Nothing fancy by any means but it was very well kept, very clean, and the staff was really nice. Kind of hidden, which was good, away from the busy streets. It is in a centralized location, with anything you need (restaurants, bars, malls) within a 10 min walk. Even though I did not... More 

Helpful?
Thank San F
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear San, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

West Greenwich, Rhode Island
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 16, 2016 via mobile

I was pleasantly surprised by the lobby and room itself. Well appointed and clean. I'm sure if you have children the waterpark is also fantastic. I honestly was a little uncomfortable with the isolated stairwell I had to go up to get to my room. I was alone and had to arrive around 10 pm each night and didn't feel... More 

Helpful?
Thank TnSmoothie
1 review
4 of 5 stars Reviewed May 13, 2016

The hotel was nice and clean. We had a really nice time during our stay. The rooms were far more than what I wexpected. My children enjoyed the Aqua Lagoon Water Park. I must say, the price for admission was very reasonable. I would definitely recommend this hotel to anyone traveling with children. Also, we ate dinner at the hotel's... More 

Helpful?
Thank Annette R
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Annette, Thank you for taking the time to give your comments regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More 

Slingerlands, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 8, 2016 via mobile

It was very nice to see many children truest enjoying themselves in the aqua water park. Most things here were pleasant, except there was no toast, and the eggs seem cold and there didn't seem to be enough coffee. On the other hand rooms were very nice and the font desk service spectacular. There is a charge for the aqua... More 

Helpful?
Thank Marisol B
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Marisol, Thank you for taking the time to give us your positive feedback! I would like to apologize about the cold breakfast and have shared your comments with the food & beverages department, so that immediate action could be taken. My staff at the Clarion join me in thanking you for your kind words. We take pride in our... More 

1 review
4 of 5 stars Reviewed April 29, 2016 via mobile

It was a nice hotel over all. Clean and comfortable. The only draw back is that the reason why we stayed here was for the water park. Unfortunately it is only open on Friday evenings and Saturday and Sunday. My kids were very disappointed we could not use it. So make sure you look up the water parks website for... More 

Helpful?
Thank Lydia H
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Lydia, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Aqua Lagoon Waterpark. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the waterpark no being open during the week on your recent visit. I have shared your feedback with the owners... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Price Range: $97 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel & Aqua Lagoon Water Park 3*
Number of rooms: 259
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Also Known As:
Clarion West Springfield
West Springfield Clarion
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