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Clarion Hotel & Aqua Lagoon Water Park

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Traveler (13)
Room & Suite (16)
Dining (5)
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Overview
  • Excellent17%
  • Very good20%
  • Average20%
  • Poor15%
  • Terrible28%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Indoor pool
Non-Smoking Rooms
Restaurant
2 Star Hotel
All hotel details
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (117)
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LanguageEnglish
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All reviewsgreat indoor water parkmain buildingnew englandbed was comfortableyogurtthe breakfast areaconvenient locationbig emassachusettscollege
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1 - 5 of 116 reviews
Reviewed yesterday via mobile

We unfortunately arrived when a bunch of teams arrived. The desk staff was super nice but one lady just left, she had enough. It was a bit crazy. We did get free water park visits for out wait. The hotel is dated as is the...More

Thank littlebug12016
Reviewed 5 days ago

This property is in dire need of updating. The hallways had a foul smell that never went away, and the bath tub did not drain in our room. Despite asking for assistance with the tub issue and request for fresh linens ... we came back...More

Thank trinigyal8
Reviewed 1 week ago via mobile

This place is horrible. This is the first time I have ever left a review on here. I called to book my kids April vacation. Reviewed with them the dates and times, water park details, etc. I called back a week before to specifically ensure...More

Thank cmc51783
Reviewed 5 weeks ago via mobile

This is the first review I have left on trip advisor, which speaks to the level of displeasure I had with my recent hotel stay here. It is dirty and in disrepair. I had actually stayed here once before, a few years ago, so was...More

Thank TMW1961
A TripAdvisor Member
1
Reviewed April 8, 2018 via mobile

I went here with my family, because my daughter had to go to a cheer competition, and this place is horrible! Rooms are dirty, it costs 10$ per person to go in the “Waterpark” The hair dryer wasn’t working, and when we called front desk,...More

Thank A TripAdvisor Member
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Most Booked Properties in West Springfield, MA
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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Meeting Rooms
Conference Facilities
Dry Cleaning
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
$97 - $174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$97 - $174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (13)
Room & Suite (16)
Dining (5)
Pool & Beach (1)
Questions & Answers
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salm091
October 16, 2017|
Answer
Response from Taff J | Reviewed this property |
Please do not quote me on this but I do not believe the water park is included in the price. The actual water park was not open when I visited. Sorry I can be any further help.
0
Votes
cwilliams290
July 12, 2016|
Answer
Response from JKandhari | Property representative |
I am sorry we do not have any smoking rooms today, but will have them in the future.
0
Votes
barbcorrigan
June 22, 2016|
AnswerShow all 3 answers
Response from Jacqueline J | Reviewed this property |
It's $10 or $15 - $10 for kids and people who don't go in the water. $15 for anyone 4' or taller. When I stayed in March it was half off these prices.
0
Votes
Room Tips
"Don't stay here. Period."
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"To get a good room stay at a different place"
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"The back tower will be your best bet and more quiet"
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"We had a pool side room, very quiet as the pool closes at 8 pm"
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