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Clarion Hotel & Aqua Lagoon Water Park

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Clarion Hotel & Aqua Lagoon Water Park
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62 Reviews from our TripAdvisor Community

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Showing 62: English reviews
New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

i am very disappointed about these reviews. i just booked this hotel for september and will most likely be canceling for a hotel with a pool that i can actually use not just look at. thank you tripadvisor. im so disappointed i had plans to have my nephews who live in the area come visit and enjoy the waterpark. this... More 

Helpful?
Thank jennymacjb
Worcester, Massachusetts
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I was looking for a last minute, almost end of the summer fun for my grandkids when I stubble upon the Clarion Hotel & Aqua Lagoon Water Park. It has a small indoor water park (3 different slides, a pool, and some sprinklers), a fairly good size arcade, and free breakfast. I thought that when I booked the hotel that... More 

Helpful?
Thank Linhelle H
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Linhelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Hotel was clean & its location was great. Close to many places to eat, movie theater, shops, etc. The daily breakfast was also decent since it is full breakfast & even had a waffle maker, which the kids loved. The water park was smaller than I thought & probably more appropriate for smaller children, I had teenagers. They charge a... More 

Helpful?
1 Thank Carolina A
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Carolina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for you during your next visit. I have forwarded your comments to the... More 

Nassau, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It wasn't until after I submitted my payment for my reservation that I received a message stating the use indoor waterpark would be an additional fee per day. The sign at the front desk said that it is only open on Fridays from 4-8pm and Sat-Sunday from 12pm - 8pm for an extra $10 per person per day. The indoor... More 

Helpful?
1 Thank momof2boys581

Travelers are raving about these West Springfield hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

The best I can say is adequate accommodations for one night. I would say 2.5, but that's not an option so I am saying 2. The room has been "refurbished", but there was paint peeling off the door to the indoor balcony. We paid extra for this room to overlook the "indoor waterpark" which was incredibly disappointing. It is a... More 

Helpful?
1 Thank Tracy L
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Essex, Vermont
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had two rooms with grandchildren and had hoped to use the indoor water park but there was an additional charge and it closed about the time we checked in. It was a fairly lame indoor water park anyhow, but we paid extra for one of the rooms so the kids would face the park. That was waste of money.... More 

Helpful?
Thank Dan P
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This was by far the worse stay I've ever had. The staff was completely rude not only to me but other guests as well. The room was down right nasty. My bathroom had pubic hairs on the toilet and shower. I took a picture and went directly to the front desk,the lady told me the rooms are throughly clean and... More 

Helpful?
Thank nacolewnu
Portsmouth, New Hampshire
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 10, 2016

Stayed at this location July 5th. Nice location, pleasant lobby, rooms recently refurbished and nicely appointed. Nothing fancy but comfortable. Price was good. Coffee excellent. Location perfect for visiting area attractions. Overall a good experience. Needing Improvement: the breakfast was average. Scrambled eggs are powdered, items were not filled promptly, ketchup bottles were empty...just a lack of attention to the... More 

Helpful?
2 Thank hisandhers102013
Michigan
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 28, 2016

We were a small group in town for a family event. The reason we initially chose this hotel was because we thought our children would enjoy the "aqua park" during our stay. However, there are a few things about the pool that are not made clear in their advertising. First, during our stay, the pool was only open for 4... More 

Helpful?
4 Thank Denice C
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Denise, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

1 review
2 of 5 stars Reviewed May 31, 2016 via mobile

This place is not what they make ot out to be. First off I asked if I could pay cash, they said yes so while i went to use their ATM, they charged my card, so not only did they take 160.00 from my bank, i paid 133.00 in cash. They claim that they couldnt refund my cash because then... More 

Helpful?
Thank Mrsgirard0201
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey with Trip Advisor regarding your recent stay at Clarion Hotel & Aqua Lagoon Waterpark. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the authorization of your debit card upon check-in on your recent visit. It is only after you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089-4607
Location: United States > Massachusetts > West Springfield
Price Range: $97 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel & Aqua Lagoon Water Park 3*
Number of rooms: 259
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Also Known As:
Clarion West Springfield
West Springfield Clarion
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