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Red Roof PLUS+ West Springfield

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Red Roof PLUS+ West Springfield
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242 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Cleveland, Ohio
Level Contributor
6 reviews
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel 3 years ago and thought it was wonderful. The room was clean with new wood/laminate flooring and the front desk clerk was super friendly and helpful. I decided to return as I was in the area again. This time I found the front desk clerk unfriendly and uncooperative. When I originally booked the room three... More 

Helpful?
Thank smokey1509
Green Bay, Wisconsin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I arrived on a Thursday evening with some friends traveling through Massachusetts. I had an uneasy feeling driving up, but gave it the benefit of the doubt. After check in we parked the car to go up to our rooms. There were open doors, cars coming and going, and on our way room the room next to us had the... More 

Helpful?
Thank Friends27
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Friendly and accommodating staff. Excellent price for a Superior King Smoke Free Room!!! A clean/ quiet nights stay, hot shower with fluffy white towels and fresh coffee in the morning. Now back to enjoy the Big E.

Helpful?
Thank Alice L
Northport, New York
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Updated and clean motel. Rooms have modern bathrooms, TV's, safe, and decorated like a hotel room. Pillows were hard as rocks though. Sound from outside can be a bit loud through the door but other wise a decent stay.

Helpful?
Thank puckliny
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for staying with us during the recent Brimfield Antiques show. We have a lot of people staying during these shows. Many have been staying for years. I Appreciate our comments and will share them with our staff. I hope to see you the next time the Antiques show is in town. More 

Portland, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Worst hotel experience I have ever had. The sheets had not been changed since the last guest -- there were visible body fluids (I'll leave it at that) and hairs in the sheets. Also had a guy smoking weed and drinking outside the room next door for most of the night, making it very uncomfortable/scary for me to leave during... More 

Helpful?
1 Thank akuhn1
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I apologize for your most recent experience. AT Red Roof Inn we look to provide a clean comfortable room at an affordable price. If a guest has a problem we encourage them to let us know right away and our helpful staff will do everything we can to correct it to ensure your stay with us was enjoyable. I do... More 

Connecticut
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My room was next to the hotel ashtray. Hotel guests would stand next to the ashtray garbage can and smoke. I spoke to management about the problem and he said its hard to clean up the cigarettes butts around the proppet. Only had coffee no breakfast items at all, management showed me the snack machine. The bathroom door wad not... More 

Helpful?
Thank cydonie b
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments on your most recent stay with us. Red Roof Inn is a smoke free property. We have signs up all around the property advising guests not to smoke within 25ft of the rooms. There are two designated smoking areas for those guests who do smoke. We also advise guests at check in about our smoke... More 

Springfield, Massachusetts
1 review
4 of 5 stars Reviewed August 20, 2016

Luie the overnight Front Desk attendant made checking in a quick easy process after a long night. The room was clean and the property was quiet. I would recommend this if your travels take you to Springfield

Helpful?
Thank RoadWarrior717
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you very much for your comments on your recent stay with us. I will share your comments with the staff. At Red Roof we look to offer a clean comfortable room at an affordable price. I hope we see you when your travels bring you back to this area again. More 

Binghamton, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 14, 2016

When I booked a night's stay at the Red Roof Inn Plus in West Springfield, MA, I was looking for a reasonably priced stay at a clean motel. I guess that I got what I paid for, but I left disappointed. While advertised as smoke-free rooms, we could detect a stale smoke smell in our room (gag). Our room was... More 

Helpful?
Thank oncapefamily
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I am sorry that your stay with us was not up to your standards. We look to provide a clean comfortable room at a moderate competitive price. I apologize that there was a smoke smell in your room. Our rooms are non smoking but their are some people that may smoke near the room and the smell may get into... More 

Niagara Falls, Canada
Level Contributor
378 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed August 11, 2016

Nice enough motel ( meets Red Roof Standards ) , check-in staff friendly & professional. Room ( King bed ) was clean and spacious but with a smaller bathroom. Numerous places to eat nearby, either walking distance or short car ride. Yeah, I would stay here again.

Helpful?
Thank Fantom_Gormay
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for providing us with your comments on your most recent stay. Our friendly and professional staff are always ready to make sure your stay with us is an enjoyable one. Our superior king rooms compare very well with other higher priced and upscale hotel rooms. Out Premium king and double rooms come with added amenities that most travelers... More 

Rahway, New Jersey
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 8, 2016

I stay at this motel when i'm in Springfield. Its in a good location and next to a lot of shopping. The housekeepers do a very good job with all of the rooms. The Wi-Fi is very good and staff is helpful. I recommend this motel!

Helpful?
Thank TOMMY C
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so happy that you are one of our regular guests. Many people think of us as their home away from home and come back time after time. With so many restaurants and shopping in the area it is great for out of town guests. Our housekeepers take pride in providing a clean comfortable room for you to stay in.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access

Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale St, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089-4915
Location: United States > Massachusetts > West Springfield
Price Range: $79 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ West Springfield 2.5*
Number of rooms: 111
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn
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