We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Residence Inn West Springfield

Hotel website
Hotel deals
Hotel packages
64 Border Way, West Springfield, MA 01089
Special Offer
Member Rates
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Residence Inn West Springfield
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

204 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 203: English reviews
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 1 week ago

I am working at one of the local hospitals and stay in West Springfield at least 5 times per month. This hotel is my favorite so far and it is due to the people that work there. They are exceptionally friendly and helpful. Management is very hands on and always there greeting me when I come in. Hotel could use... More 

Helpful?
Thank alicebestrnheart
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us while working in the area. We appreciate you taking the time to write a review. Our hotel is looking forward to some updates, and in the mean time, it is our pleasure to provide you with a clean room, and excellent customer service. We look forward to your next visit with us. More 

New England
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Marriott has gathered, annexed, and built so many properties around the world as of late, it seems they have forgotten the little places that gave them the recognition. This property has been given the short shrift in the last few years. The on site management team is valiantly struggling to keep up the brand quality. Worn and torn furnishings and... More 

Helpful?
Thank LindaVNewEngland
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to review our hotel. We look forward to your next visit. More 

East Northport, New York
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a 2 bedroom suite..It was wonderful..We even had a electric Fireplace.. Staff was very friendly and the breakfast was good too..Located near many restaurants..Would definitely come back when I am in the area again

Helpful?
1 Thank laxmomof3jboys
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy that you chose our hotel for your travels. Please think of us again when you are in the area. More 

Dedham, Massachusetts
Level Contributor
273 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 2, 2016

Can't do much better in Springfield as far as comfort and locale....Right off all the major roads/highways....close to Big E/Hoop HOF/etc....Solid breakfast and plenty of food/drink options nearby...great staff!!...

Helpful?
1 Thank CoachK2525
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your comments on our hotel. We appreciate you choosing us while traveling to the area. More 

Cortland, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed May 22, 2016

Very helpful staff. Two bedroom suite was satisfactory. Furniture was becoming a bit worn. It was very clean and kitchen was stocked with dishes and silverware. Our room backed up to a woods so very quiet. Morning breakfast was pretty good and kept well stocked by the staff. Very convenient location to Route 90. Had an enjoyable overnight .

Helpful?
Thank Kathleen G
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Our staff takes pride in being helpful to our guests. Thank you for your comments. We are so happy you enjoyed your stay. Our hotel location does offer woods on one side which makes it a serene environment. Yesterday we even had the pleasure of a bunny rabbit coming to visit. Our guests enjoy when that happens. We hope that... More 

Portsmouth, New Hampshire
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 17, 2016

I wanted to rate this hotel higher for staff interaction but the facility itself felt worn to me. We are Marriott rewards members and frequent a Marriott property whenever possible during travel. Beverly greeted us with a big, warm welcome at check in and got us through some initial false panic that we didn't have a reservation and they were... More 

Helpful?
Thank Alyce M
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are grateful for your kind comments on our staff. Having an aging property is more challenging, however having a friendly and attentive staff makes it much easier. Our staff get to know our guests names, and really enjoy meeting all of the people staying at our hotel. We are very sorry... More 

Fergus Falls, Minnesota
Level Contributor
3 reviews
4 of 5 stars Reviewed May 16, 2016

I stayed for just a few days on my first time there to check it out for a two week stay coming up in a couple weeks. I loved the location, I could avoid 91 to get to the office, it was close to the mall again avoiding 91. My room was very quiet and I loved coming back to... More 

Helpful?
Thank ReaRaes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us. We look forward to having you comeback for an additional two weeks. Your review is greatly appreciated. More 

Hammondsport, New York
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 16, 2016

We stayed for two nights when we had to be in the area for our son's graduation. We had two rooms - one with a bed and one with a sofa bed. The bed was very comfortable, but the sofa bed was a sofa bed so not terribly comfortable. The staff overall was very friendly and helpful. The room was... More 

Helpful?
Thank Julie H
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We have shared your comments with both the maintenance staff and the executive housekeeper. I have asked that maintenance go through and spot check the bath fans in all of our vacant rooms. It appears that we have a loose motor in the room which you stayed, they should have caught this... More 

Germantown, Tennessee
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed April 27, 2016

My brother (J. Rogers) and my family stayed at this hotel monthly for a 1+ year period. The employees at this hotel (in particular Amy, Nick, Rochelle, and Darrell from housekeeping) went above and beyond with sensitivity to our situation. Darrell crocheted a blanket for my nephew and another employee gave us applesauce (without our asking). We felt like regular... More 

Helpful?
Thank suzanneth0mas
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your amazing feedback. We here at the Residence Inn, West Springfield, are like a family, and when we see guests on a regular basis, they become part of that family. It was our pleasure to be able to accommodate your brother and nephew over the past year. We wish them the... More 

virginia
Level Contributor
142 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed April 1, 2016 via mobile

My family crashed here for one night while working our way through New England for the kids spring break vacation. Good value here, one bedroom suite that had a sofa bed and small kitchen for right around $100, with a nice hot breakfast included, you can't beat it! Staff was very friendly and assisted with traffic directions. Rooms, beds and... More 

Helpful?
Thank steel5rings
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for the detailed review of our hotel. We appreciate you taking the time to tell other travelers about your experience with us. We hope to see you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

57 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (39)
Viewed
Bathroom (6)
Viewed
Room/Suite (26)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Room/Suite (8)
Viewed
Dining (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near West Springfield
3.1 mi away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#3 of 17 in West Springfield
4.0 of 5 stars 275 reviews
0.1 mi away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#5 of 17 in West Springfield
4.0 of 5 stars 230 reviews
1.5 mi away
BEST WESTERN Springfield West Inn
BEST WESTERN Springfield West In...
#2 of 17 in West Springfield
4.5 of 5 stars 95 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#7 of 17 in West Springfield
3.5 of 5 stars 141 reviews
2.2 mi away
Homewood Suites Holyoke-Springfield/North
0.5 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
4.0 of 5 stars 490 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Price Range: $166 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Priceline, Travelocity, Orbitz, Hotwire and Odigeo so you can book your Residence Inn West Springfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay