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Residence Inn West Springfield

Traveler (59)
Room & Suite (50)
Dining (2)
  • Excellent32%
  • Very good37%
  • Average18%
  • Poor8%
  • Terrible5%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Fitness center
3 Star Hotel
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Mar 26Mar 27
1 room, 2 adults, 0 children
Standard Room
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Reviews (231)
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All reviewsbasketball courtliving areapool and hot tubsix flagsrecent stayfull kitchenclean roomwaffle makerhousekeeping stafffive guysone night staybedroomfurnituredarrellspringfieldhighwaystove
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1 - 5 of 230 reviews
Reviewed 3 days ago via mobile

Hey, this is not a brand new hotel. From what I understand is that they are set up for a remodel. The place is still well maintained, it is just a bit outdated. My sleeping room was very comfortable and nicely appointed. It had a...More

Thank Ron D
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 days ago

Thank you for your kind words regarding our staff. We will make sure to share it with them. The rumors are true, we are scheduled for a renovation in September. We are very excited for all of the upcoming improvements. New beds will definitely be...More

Reviewed 2 weeks ago

I stayed in a 2 bedroom suite at a cost of overt $170 per night. The room was very dated and some things needed fixing.. Broken doors under the sink. Cracked and broken wood floors and carpet pulling away from the walls. Banged up refrigerator....More

Thank Diane B
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 weeks ago

Dear valued guest, Thank you for your review. As we take matters such as this very seriously, I would like to take moment to again address your concerns. We understand that the hotel is showing some age, and I am not sure if we shared...More

Reviewed January 31, 2018 via mobile

Stayed here a couple of nights. While it was clean enough, the bed was way too soft and the couch was uncomfortable. Breakfast is standard fare, and tasteless, especially the eggs. Needs updating for sure!More

Thank 828donnaa
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded February 1, 2018

Thank you for taking the time to review our hotel. We are happy that you were satisfied with the room cleanliness, and understand that our hotel is showing some age. We are very excited for our upcoming renovations which are currently scheduled to begin in...More

Reviewed January 21, 2018 via mobile

The front desk staff and the woman managing breakfast are very friendly. The room was ok. The rooms seem like they haven’t been renovated since the 80s but it was clean. The room was very quiet. I didn’t use the kitchen but the fridge had...More

Thank CW4442015
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded January 22, 2018

Dear valued guest, Thank you for taking the time to review our hotel. We have great news! Our hotel is due to begin renovations later this year. We are super excited for the updates. We understand our age is beginning to show. We are so...More

Reviewed November 19, 2017

I got this property for $73 Priceline express deal (3.5* per P/L). I took this deal because I was flying out of Bradley Intl Airport and it was a 30 min drive to that airport plus I was coming from Albany and didn't want to...More

Thank lighthouseboy
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded November 20, 2017

Thank you for commenting on your recent stay. We are happy to hear that you got such a great deal with our Priceline partners. We hope that you choose us again. Best Regards,

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Awards & Recognition
Certificate of Excellence
Top amenities
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Things to do
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Price range
$149 - $221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Price range
$149 - $221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveler (59)
Room & Suite (50)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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