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Residence Inn West Springfield

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Residence Inn West Springfield
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209 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Leominster, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Went to Springfield for Six Flags and to visit friends. The staff at the hotel were very helpful and courteous. The rooms were clean and very spacious, they included a full kitchen, pull out couches, and TV's in every room. We had a special request an hour before check in and Darrel was able to adjust my reservation on the... More 

Helpful?
Thank MrRey8
Anna B, General Manager at Residence Inn West Springfield, responded to this review

It was our pleasure to be your hotel of choice while going to Six Flags. We appreciate your kind review. I have shared your comments with the staff and given Darrell recognition for a job well done. We hope that you choose us again for your future travels. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I have to commend the service that was provided by the overnight front desk staff named Darrell. He was very accommodating to my family. He went above the call of duty to ensure that our stay was pleasurable. Even though he was the only person on duty which made him extremely busy he had a smile on his face with... More 

Helpful?
Thank jasmin c
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for your feedback on our front desk agent Darrell. I will be acknowledging his job well done with my entire staff. It is a pleasure to hear what a great job he is doing. Best Regards, More 

Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had one night stay on our way to Tanglewood. As we walked in, we were surprised by great conditioned building based on the neighborhood it was in. We were welcomed by a pleasant staff. Hotel lobby seemed nice. Our room was spacious and clean, but carpet and couch could be updated. Since this is a pet-friendly hotel, we asked... More 

Helpful?
Thank Unsin A
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback on our hotel. We are happy that you enjoyed your stay while visiting Tanglewood. We hope to see you again on your next trip. More 

Burlington, Vermont
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, let me say that I've stayed here more than a dozen times in the last decade. The location is convenient. I've stayed here in winter, when the hotel was home to what seemed to be social services tenants, and I've stayed here in summer, when there were noisy families and utility line workers. The constant, including my recent stay,... More 

Helpful?
Thank ckrolick
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued long time guest, Thank you for your honest review. We appreciate your staying with us for the past 10 years, and are glad to hear that you always find our staff to be friendly and helpful, and your room clean. Your comments have been shared with the staff this morning during our daily meeting. Although we are currently... More 

Tuckahoe, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I went here for one night on our way back from Canada with my family of four. We got there late at night and the concierge greeted us and was nice enough. We had a decent sleep and woke up to breakfast. We got down at 9:30 and it closed at ten. We got our first serving of food and... More 

Helpful?
Thank Stratton18
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your feedback. We are very sad to hear that you did not enjoy your stay. I will be sharing your feedback with our breakfast staff. Our hours of operation for breakfast are 6-9am on weekdays and 7-10Am on weekends. If you stayed on a weekend, we should absolutely re-fill our food... More 

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed July 17, 2016

I am working at one of the local hospitals and stay in West Springfield at least 5 times per month. This hotel is my favorite so far and it is due to the people that work there. They are exceptionally friendly and helpful. Management is very hands on and always there greeting me when I come in. Hotel could use... More 

Helpful?
Thank alicebestrnheart
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us while working in the area. We appreciate you taking the time to write a review. Our hotel is looking forward to some updates, and in the mean time, it is our pleasure to provide you with a clean room, and excellent customer service. We look forward to your next visit with us. More 

New England
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 13, 2016

Marriott has gathered, annexed, and built so many properties around the world as of late, it seems they have forgotten the little places that gave them the recognition. This property has been given the short shrift in the last few years. The on site management team is valiantly struggling to keep up the brand quality. Worn and torn furnishings and... More 

Helpful?
Thank LindaVNewEngland
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to review our hotel. We look forward to your next visit. More 

East Northport, New York
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 11, 2016

We stayed in a 2 bedroom suite..It was wonderful..We even had a electric Fireplace.. Staff was very friendly and the breakfast was good too..Located near many restaurants..Would definitely come back when I am in the area again

Helpful?
1 Thank laxmomof3jboys
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy that you chose our hotel for your travels. Please think of us again when you are in the area. More 

Dedham, Massachusetts
Level Contributor
358 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed June 2, 2016

Can't do much better in Springfield as far as comfort and locale....Right off all the major roads/highways....close to Big E/Hoop HOF/etc....Solid breakfast and plenty of food/drink options nearby...great staff!!...

Helpful?
1 Thank CoachK2525
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your comments on our hotel. We appreciate you choosing us while traveling to the area. More 

Cortland, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed May 22, 2016

Very helpful staff. Two bedroom suite was satisfactory. Furniture was becoming a bit worn. It was very clean and kitchen was stocked with dishes and silverware. Our room backed up to a woods so very quiet. Morning breakfast was pretty good and kept well stocked by the staff. Very convenient location to Route 90. Had an enjoyable overnight .

Helpful?
Thank Kathleen G
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Our staff takes pride in being helpful to our guests. Thank you for your comments. We are so happy you enjoyed your stay. Our hotel location does offer woods on one side which makes it a serene environment. Yesterday we even had the pleasure of a bunny rabbit coming to visit. Our guests enjoy when that happens. We hope that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Location: United States > Massachusetts > West Springfield
Price Range: $169 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
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