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The Westin Waltham-Boston

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70 Third Avenue, Waltham, MA 02451
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The Westin Waltham-Boston
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285 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at this property for 25 nights between November 2015 and February 2016. The location is well-suited for proximity to a number of corporate offices. I've found the property to be very nice, and the staff have been excellent. As a Platinum SPG member, I'm often upgraded to a nice Junior suite, even though the hotel usually has very... More 

Helpful?
Thank John S
Kingston, New York, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I was given a room right across from the elevators, just a lousy room location. The in-room Wifi is useless for work. In 2015, internet access this poor is simply unacceptable. Will absolutely not book again.

Helpful?
Thank Patrick S
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Patrick S, Thank you for taking the time to share your recent stay with us at The Westin Waltham-Boston and I want to apologize for the less than rejuvenating experience that you had encountered. I have shared your comments with our team as feedback like yours will better improve our guest experience. Our apologies again Patrick S, and should... More 

Ellsworth, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in town for a conference at the hotel (First Event) and really had no idea what to expect. Right from the start every staff member I encountered was incredibly helpful and, beyond that, very respectful. My room was really comfortable and clean, the hotel and meeting areas were great, but for me it was the people that really... More 

Helpful?
1 Thank MkaylaB
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi MkaylaB, Thank you for taking the time to share you recent stay with us at The Westin Waltham-Boston! I know we say it a lot, but it truly does make our day knowing that our team helped make a lasting impression on a guest's stay. So hearing that our team provided that for you during your conference stay is... More 

Hamilton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The title probably says it all. This is the second time that I have stayed at this hotel and I think that it became just a little better this visit. From the reception desk staff to the room cleaning staff, these people are on their game. Not only are they extremely helpful and accommodating, but they really love what they... More 

Helpful?
Thank samperle
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi samperle, Thank you for sharing your recent stay with us which was highlighted by our rooms team! A clean room and engaging hospitable service is the foundation of the hotel industry, so I am thrilled to hear that your stay with us exemplified those values. Thank you again samperle, and here is to hoping your next stay with us... More 

New York City, New York
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was in town on business and this hotel proved to be one of the best in the area. Definitely do valet parking if feasible (it's only a few dollars more than self parking) and after a few days they'll start to remember you which is a nice personal touch. Bar drinks can be expensive but hey there are no... More 

Helpful?
Thank Bmac2012
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hello there, Thank you for taking the time to share your stay with us at The Westin Waltham-Boston. Being right in the hear of the Route 128 Tech Corridor, we do our best to make our road warriors and event the new hires to feel rejuvenated while away from home, so I am thrilled we were able to do just... More 

Kewanee
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I went to a conference at the Westin, partially to get together with old friends, but also to do a seminar and connect with people I had not met yet. The Westin front desk staff was very helpful in getting copies made for me. The restaurant is superb, and the ability to rent fitness clothes was awesome (especially given that... More 

Helpful?
Thank Tamara R
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Tamara R, Thank you for taking the time to share your recent stay with us at The Westin Waltham-Boston. I am thrilled that you were able to fully experience our hotel offerings from our amazing team all the way to our Gear Lending program for our guests on the move! Thank you again Tamara R, and here is to... More 

New Haven, Connecticut
1 review
2 of 5 stars Reviewed 2 weeks ago

The window in my room was either broken or poorly engineered as lots of cold air was coming in and this affected the heat, which in turn caused nose bleeds at night as it was super dry in the room. One morning, we awoke to no hot water! We let it run for quite awhile (never had to do that... More 

Helpful?
Thank jenniek333
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi jenniek333, I want to thank you for taking the time to share your candid review of your recent stay with us at The Westin Waltham-Boston. I want to personally apologize for the experience that you encountered as I am truly disappointed that your stay left more to be desired from our rooms to our service. Though we can not... More 

Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had the privilege to stay at the Westin again. After a wonderful stay last time I was pleasantly surprised to see that the service was even better than last year, which was fabulous. From Check in to Check out they outdid themselves. I highly recommend this property. Two employees really excelled in Service, both Ashley and Aura in the... More 

Helpful?
Thank Coleen O
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Coleen O, Thank you for joining us yet again at The Westin Waltham-Boston as I am thrilled to know that our team further exceeded your expectations on your most recent stay. Our team strives daily to provide the best hospitality experience for our guests, so knowing that your stay reflected just that, we could not be happier! Thank you... More 

Wilmington, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

The room was clean nice bed the staff was very helpful and courteous anything I needed was taken care of I would recommend this hotel to anyone.The restaurant was nice the staff was very courteous to my food needs

Helpful?
Thank FREDERICK2019
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi FREDERICK2019, Thank you so much for taking the time to share your recent stay with us at The Westin Waltham-Boston. Knowing that our team led the way to make this stay a remarkable one was a wonderful comment to read and a testament to their hard work. Thank you again FREDERICK2019 for staying with us and should your travels... More 

QUINCY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I bought two drinks, Rum (bar) and Coke and Vodka (bar) and soda water and was charged $25.00!!!! Buy your own in you room don't let them rip you off!!! Nice hotel, good room, but when you are over charged as much as my husband and I was is an outrage. This is Waltham not New York!!!

Helpful?
Thank FLUFFY852
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi FLUFFY852, Thank you for taking the time to share your recent visit at our bar at 70 at Third Avenue and my apologies for the experience that you encountered. I have shared your comments with our Director of Food and Beverage as we appreciate your candid feedback about our beverages. My apologies again FLUFFY852 and if you would like... More 

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