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Embassy Suites by Hilton Boston / Waltham

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Embassy Suites by Hilton Boston \/ Waltham
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1,121 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Boston / Waltham
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Showing 1,095: English reviews
New Britain, Connecticut
Reviewed August 7, 2016 via mobile

We stayed at this hotel for just one night. The room was great! Very clean and comfortable! Staff was very friendly. Restaurant and bar was nice and food was delicious. Morning breakfast was busy, they ran out of utensils and we had to use plastic but it was still good. Fitness room (and pool) was a little difficult to find...

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Helpful?
Thank courtneyd14
New York City, New York
Reviewed August 7, 2016

Ordered the coffee Pods to make coffee in room as I was only given Decaf. Took 45 min to arrive. Also, used to give u ten buck voucher for each day you abstained from room cleaning for use at over priced "restaurant" but then changed to 10 buck voucher in gift shop where sodas/candies are 4.50 each. Obvi a rip...

Review collected in partnership with Embassy Suites Hotels
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Thank patricktP6271WY
Springfield, Massachusetts
Reviewed August 7, 2016 via mobile

Embassy suites has always been one of our favorite hotels and this one offered a great deal during peak season while using the Hhonors app. Direct booking with up to 24 hour cancellation without penalty cause life happens and I have certainly had life happen before and lost 50% of my money so I try to direct book at hotels...

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Thank BrotherDerrick
Rochester, New York
Reviewed August 4, 2016

Our go-to hotel for our frequent family and business trips to the Boston area. Located on 128 this hotel is 20 minutes from Cambridge, downtown or almost anywhere in the Boston area. Embassy rooms look the same system-wide and offer suites with lots of space and amenities. The breakfast and managers reception are nice additions, easy parking and often pretty...

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Thank mbush1
Galway, Ireland
Reviewed August 3, 2016 via mobile

Unlike some suites this one gets my vote because it has a pool and a modern exercise gym which is open 24x7. It is slightly dated internally but you still get the suite experience which to me is preferable to a hotel room. Breakfast was adequate for most business travellers

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Helpful?
Thank ThriftyScot
Melvin R, Front Office Manager at Embassy Suites by Hilton Boston / Waltham, responded to this review

Dear Scot: Thank you for taking a moment to share your experience. I am happy to hear you found our suites to your liking. We are delighted you enjoyed using all the amenities and facilities within our hotel. We appreciate your feedback and I will personally reach out to our Director of Housekeeping in regards to your feedback about the...

New York
Reviewed July 31, 2016 via mobile

This place is great IF you are a large family with noisy, out of control, kids. Anyone else should stay away. The "free breakfast" has the atmosphere of an overcrowded, understaffed public grade school cafeteria, on a day when the student population unexpectedly tripled in size and half the staff didn't show up. Again: unless you have a large noisy...

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Helpful?
Thank Man_Hattan89
Melvin R, Front Office Manager at Embassy Suites by Hilton Boston / Waltham, responded to this review

Dear Man Hattan, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service. We sincerely appreciate your feedback and are very sorry your stay was not what you deserve. Please also accept our sincere apologies in regards to your breakfast experience. During the dates...

Fort Lauderdale, Florida
Reviewed July 31, 2016

My family stayed here for several nights while we were visiting colleges with our son. Clean, comfortable and roomy. Large bathroom with lots of counter and shelf space, good toiletries, and large towels. Fridge, microwave and coffeemaker in the suite. Excellent breakfast with many choices. Only drawback was poor WiFi in the bedroom. Will definitely return.

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Thank sbg18
Pittsburgh, United States
Reviewed July 29, 2016

We were there on a business trip for my husband. I attempted to use the indoor pool. The smell of chlorine about knocked me over when I opened the door to the pool. Then I got down by the pool and noticed the cloudiness in the pool and hot tub. I also noticed all the clumps of hair in the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert S
Melvin R, Front Office Manager at Embassy Suites by Hilton Boston / Waltham, responded to this review

Dear Robert S: We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I am sadden to hear you had such a bad experience in our pool area. The fitness area and...

newport Beach, United States
Reviewed July 27, 2016

Companies seem to be telling their employees to be really nice to customers so they will come back. They forgot to add listening to the customer when they have issues and resolving them. I had a lost and found issue and am still trying to resolve it. No follow up whatsoever. Also, they tell you about all these rewards for...

Review collected in partnership with Embassy Suites Hotels
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1Thank Lisa M T
Melvin R, Front Office Manager at Embassy Suites by Hilton Boston / Waltham, responded to this review

Dear Lisa T.: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you encountered issues with your lost items. If you still have not resolved the issue , please do not hesitate to reach out to me directly and I will be more...

Albany, United States
Reviewed July 27, 2016

The hotel is spacious enough to have some privacy. The hotel was sold out the weekend we stayed, but it never felt crowded. Nice pool area that stays open late. The kids enjoyed the breakfast and snacks provided.

Review collected in partnership with Embassy Suites Hotels
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Thank Tammy C
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Embassy Suites Boston/Waltham located in Boston’s High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our upscale hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities, Wellesley and Regis Colleges. If you’re traveling to Boston on business or vacation, enjoy spacious two-room suites, complimentary cooked-to-order breakfast and a complimentary nightly Manager’s Reception. Plan your business conference, reunion, Bar Mitztvah, or wedding in one of our nine meeting and banquet rooms which can accommodate up to 300 guests. Enlist our experienced catering and meeting staff to plan a memorable event. Our all-suite hotel provides you with more. Enjoy signature omelets at our complimentary cooked-to-order breakfast, complimentary parking, a 24-hour BusinessLink Business Center, indoor heated pool, and 24-hour fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Boston / Waltham

Address: 550 Winter Street, Waltham, MA 02451 (Formerly Doubletree Guest Suites Boston/Waltham)
Location: United States > Massachusetts > Waltham
Price Range: $109 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston / Waltham 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Embassy Suites Boston / Waltham Hotel Waltham
Doubletree Hotel Boston Waltham
Hotel Style:
#1 Best Value Hotel in Waltham
#2 Romantic Hotel in Waltham
#2 Green Hotel in Waltham
#3 Business Hotel in Waltham
#4 Family Hotel in Waltham
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Boston / Waltham staff and other travelers.
11 questions
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Questions? Get answers from Embassy Suites by Hilton Boston / Waltham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“8th floor gets priority with loading elevators”
 of 5 bubbles Attila_The_Hutt, 4 weeks ago | Read review
“This is an excellent business travelers hotel”
 of 5 bubbles LittleBrownBear213, Feb 1, 2017 | Read review
“We stayed on the top floor so we had no one above us.”
 of 5 bubbles 659annmarief, Dec 26, 2016 | Read review
“Rooms surround and overlook central lounge and bar area. Pool and fitness on 2. Quieter on higher floors. Corner rooms little larger.”
 of 5 bubbles Capjanstar, Dec 25, 2016 | Read review
“Download the HHI app and you can check-in early and pick your room, seeing which are available means no neighbors as well!”
 of 5 bubbles Flemington_Diner, Dec 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question