This place is new and sits off the side of Route 1 in Walpole, near the Walmart and not far from Gillette stadium. Odd set up here, some of the rooms are small and some are overly large which is odd. The place has an indoor pool you do have to reserve for your party, however it would of been nice for someone to tell us this, since it was unknown we had to call ahead of time to do this. Prices were moderate, during Covid, I would of expected a bit lower but it was fine for a Burbs hotel. The staff here is a lot to be desired since some were helpful and some were downright rude. Women in the morning when asked about coffee being empty in the continental breakfast area was so rude and nasty, I couldn't believe she worked in a customer service capacity. I mean lets face it, I am a Marriott Gold member and the staff here needs a lesson in customer service. Not sure I would recommend this hotel, since there are 5 hotels in the area which I can bet have better customer service than this place.…
I’m in the pharmaceutical industry and I travel all over the northeast for work. I’ve never met a kinder hotel manager, shes more dedicated and always building a relationship with me as her guest. She is a gem and you all are extremely lucky to have her. Seeing her as I walk in the door is so pleasant, she always greets me and asks me about the stay or my day. I typically get none of this at other hotels, what a bubbly personality and pleasure to see daily! Her name is Michelle L
This hotel is great for when I needed a long-term stay. Michelle, the General Manager, was a master of customer service and tended to every concern. Perfectly nestled for all things in Foxborough/Walpole. Would highly recommend staying here for business for a cheaper option outside of Boston. Free breakfast every morning. Decent workout room and pool. Easy access to walmart and grocery store, coffee shops around surrounding area. Go visit. Give them your business. They will treat you well.
I stay here all the time when I'm in the area for work.. customer service is great and the place over all is clean and organized.. Michelle is the best always very friendly.. I will be definitely be coming back
We love this hotel! We have stayed here on and off since November while we wait for renovations to be done at our home. This hotel has the BEST general Manager Michelle! The staff is wonderful, The pool and gym are always clean and ready!! Michelle takes pride in her Hotel and it really shows!! She goes out of her way to take care of her guests and make sure they are happy!! What a true gem!! Wonderful personality , beautifully dressed and an all-around pleasure to deal with!! She keeps a great staff! We really appreciate having her to deal with during this! This day and age it’s really important to be a good person and Michelle has that down!! Thanks !!!! 💕
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