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The Stonehedge Hotel and Spa

160 Pawtucket Blvd, Tyngsboro, MA 01879-2111
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Traveler (44)
Room & Suite (12)
Dining (7)

About

Location
Cleanliness
Service
Value
This distinctive New England inn that feels like an English country estate. Award winning dining, full service catering and spa featuring vinotherapy treatments, retail wine center and vast wine list.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Hot tub
Bar / lounge
Hiking
Tennis court
Business Center with Internet Access
Free internet
Wifi
Public wifi
Internet
Sauna
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast in the room
Special diet menus
Conference facilities
Meeting rooms
Fax / photocopying
Spa
Massage
Steam room
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Bathrobes
Air conditioning
Desk
Interconnected rooms available
iPod docking station
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Portuguese
88Reviews5Q+A18Room tips
Traveler rating
  • 38
  • 16
  • 14
  • 13
  • 7
Time of year
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Popular mentions
We scheduled my daughter's baby shower here many months in advance. Although we had concerns with some pre-event communication and "changes in the restaurant management", it's a lovely location and building. Luckily my daughter showed up early for her own shower because apparently no one there knew about it. The room was dark and empty! Some of the staff were very helpful and set the room up. The "manager" was setting up the bar for 30 minutes while our guests were arriving. He spent most of the time outside on his phone with another "crisis" at a Maine hotel. The kitchen must have known about the shower because admittedly the buffet food was great. No one informed us they do not have central air conditioning in the hotel. All our guest were "glistening" on a hot July day as the room only had 2 portable AC units present. We paid our nearly $4000 bill at the end of the shower but argued about a $100 "bar set-up" fee. We subsequently tried to reach the hotel manager, who couldn't call us because he was "traveling in Asia." I finally spoke to some representative who said they were "doing an investigation" and would get back to us. Not surprisingly, 6 weeks later, no one has ever gotten back to us. So sad as this is a lovely location that we have been going to for years.
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I booked two nights at Stonehedge for a field hockey tournament at U Mass Lowell. Check In was easy and the girl at the desk was extremely helpful. Our room was large but dated and smelled musty. The most disappointing part of our trip happened the second night. We were told numerous times that the restaurant was reopening with a new menu that evening. After a long day, we were excited to just relax and not have to drive to get dinner. I asked if I needed to make reservations and was assured I did not. When we asked for a table near another family who we were traveling with, we were told they were no longer serving but she would check with the chef. A waitress came back out and said “he said you can sit but you won’t eat.” We left. The next day another family told us they were seated and ate after we left. Evidently they like to pick and choose their patrons??? I left a complaint when I checked out and called the manager with no reply. Not surprised. For the price I paid I would have expected better service from the manager. And also the grounds and pool area were not well kept. It is a beautiful hotel but needs a little updating and maintenance. A new manager and chef would be great too! So don’t waste your money until they figure out how to run a hotel!
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This was, without a doubt, one of the biggest disappointments of my traveling life. The location and setting, the listed amenities, the sterling reputation. Apart from the location, everything was ruined by mismanagement. I arrived late, and in spite of a lively bar scene, I waited for about a half hour at an empty front desk. The rude bartender told me she would help me find someone when she was 'free'. She loitered idly at the bar and I waited. I finally got checked in, with no direction to the room, no information, and a key that would not fit in any pocket. The room had been made up as if the previous occupants were returning: the bed was made, but the sheets were old, and the bathroom was definitely not clean (I was so appalled I had to take pictures). I protested, but was told that there was nothing that could be done until morning. I had to work in the morning, and left by about 6:45, no breakfast, OK...but no coffee? I didn't know the real problem until later... I reminded the front desk clerk of the problem with the room and she assured me it would be taken care of. I returned from work at about 11:00 a.m. and went to the room to change. Nothing had been done to clean it. I went to the desk and she protested that they had a lot of check-outs that morning. I protested in return that they were cleaning rooms that were going to sit empty while a hygiene urgency had been left from the day before. I said I would simply grab lunch and they could take care of it presently. No dice. I was told that the restaurant and all the facility would be shut down for the remainder of my five day stay. No food, no drink, no spa service--nothing. This once-esteemed restaurant was referring its guests to diners that were 10-20 miles away, even for simple snacks and drinks. I had already planned to host a couple of gatherings at the restaurant during my stay, there were no notices, no signs, all of the data on the web said they were open--none of that could have mattered less. The clerk said that they didn't know either, and was only to happy to throw the management under the bus. So, I decided to leave, I asked for a refund, and was told that only management could authorize a refund. So I asked to talk to management. There was no management available. At all. I was promised that someone was coming in who would take care of all this properly. He never came. I was promised a phone call. It never came. Having made reservations elsewhere, I fled, risking the huge payment I had made to stay at this "unique luxury getaway". I was promised a phone call to settle the account first thing in the morning. It never came. The first time I was put through to anyone who could deal with the problem was more than 24 hours later after I had threatened to call the police. She wasn't management, but accounting. She had -zero- interest in any of the problems...seems like she'd heard it all before.
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So my husband and I were planning to celebrate our 15 year wedding anniversary at the hotel and spa. We booked the "mid week escape" several months ago. This package was to include dinner, continental breakfast and lunch the following day. And use of their pool and spa facilities. We have 6 young children and we were very much looking to a night away. Upon arrival I had a very uneasy feeling about the place. It looked unkept and dark. When we went in the place was almost completely dark and the restaurant was closed. I assumed it was just going to open later. Once they took my credit card info and confirmed the stay they then decided to tell us that the restaurant was closed so to the chef "having to go to the ER". I am not sure of any restaurant that only has one chef. But we decided to try to look past that and somehow try to figure out what to do about food after maybe using the pool. When I mentioned this at the desk, they casually said "the pool is out of order... You picked a great time to come huh?".... At this point I was getting aggravated and my husband said we should check out the room and decide what to do from there. The hallway to the room was dark, creepy and smelled dingy. And once we got in the room it has the same dingy feeling. I decided to then call another hotel to see if they could accommodate us and then we went back to the desk and asked to cancel our reservation. I was so upset about this experience and would never try this hotel again or recommend it to anyone. The hotel manager was arriving as we were asking to cancel our reservation and he never said a word to us, just literally went in another room. I also felt we should have received some sort of notice as simple as a phone call or an email that half of the facilities were not working so that we could have had the option or the heads up to change plans. Instead they waited until we arrived. We were looking forward to a care free and relaxing experience but that was not at all what we were going to receive from the Stonehedge hotel. Such a disappointment, I would not even give this place another try. Luckily we were able to find another hotel that was able to accommodate us for a night to celebrate our anniversary.
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I can only speak to the SPA and after reading some reviews I was a bit apprehensive about the going into the experience. My friend and I decided to get a special which included lunch. We were able to use the facilities in the package before our treatment. We were greeted by a nice woman who took our information and lunch order. She showed us the facilities and left us to change. We used the pool and jacuzzi, which was very pleasant. The lounge chairs were comfortable. The lunch did take a while to get, but it was good. I don't think it was worth the money if you didn't have it included. When it was time for treatments we changed into our robes and were greeted on time. My facial was very good and my friends massage was also good. The spa itself is very small but clean. I think it would be nice to have music playing throughout the facilities. Have I been to nicer spas? Yes, but I certainly didn't leave disappointed. I think they should expand the spa and make it a little more high end. Also, I though there was outside seating but did not see any. Overall I would return.
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PRICE RANGE
$218 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
stonehedge hotel tyngsboro
LOCATION
United StatesMassachusettsTyngsboro
NUMBER OF ROOMS
30
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Frequently Asked Questions about The Stonehedge Hotel and Spa
Which popular attractions are close to The Stonehedge Hotel and Spa?
Nearby attractions include Boott Cotton Mills Museum (4.6 miles), Lowell National Historical Park (4.5 miles), and LeLacheur Park (4.1 miles).
What are some of the property amenities at The Stonehedge Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Stonehedge Hotel and Spa?
Top room amenities include air conditioning, a desk, and a seating area.
What food & drink options are available at The Stonehedge Hotel and Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Stonehedge Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Stonehedge Hotel and Spa?
Conveniently located restaurants include Dream Diner, Pressed Cafe, and Fishbones in the Village.
Are there opportunities to exercise at The Stonehedge Hotel and Spa?
Yes, guests have access to an indoor pool and a sauna during their stay.
Are any cleaning services offered at The Stonehedge Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Stonehedge Hotel and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Stonehedge Hotel and Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to The Stonehedge Hotel and Spa?
Many travelers enjoy visiting Whistler House Museum of Art (4.3 miles) and Working People Exhibit (4.5 miles).