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We stayed the night before touring Battleship Cove. We received a very courteous and warm reception - and warm COOKIES too! That was a very nice touch, particularly when accompanied by a cup of fresh hot coffee!
Desk staff was very helpful with our questions...More
Stayed here in one weekend in June as part of a wedding block for a ceremony in nearby Bristol, RI. Location was greats. Lots of stores and restaurants, off a main road but still tucked away and peaceful.
Our room was awesome, so spacious and...More
Response from HIEXSwansea, General Manager at Holiday Inn Express Hotel & SuitesResponded 3 days ago
Thank you for sharing your experience with us. I am elated to read that you were satisfied with your stay despite the unfortunate situation that occurred with the iron and shirt. Thank you for speaking with me about this matter. As discussed, we are happy...More
We stayed for about 16 hours for a nearby funeral. The staff was over the top friendly and went above and beyond to be sure we were comfortable. Our early check-in was warm and welcoming with hot cookies. Everything was clean and breakfast plentiful.
Response from HIEXSwansea, General Manager at Holiday Inn Express Hotel & SuitesResponded 3 weeks ago
Thank you very much for your review and for your kind commentary about our staff. I'm sorry that the reason for your visit was for a funeral and thus we offer you our deepest condolences.
While it appears that you enjoyed your stay, we clearly...More
Check in was uncomfortable. A disgruntled guest was standing at the desk and did not leave. The clerk just ignored her but went over all my personal information while the guest stood in front of me. my room was okay except for the dirty bed...More
Response from HIEXSwansea, General Manager at Holiday Inn Express Hotel & SuitesResponded 4 weeks ago
Please accept my sincerest apology for the experience you had during your recent stay. Our guests' satisfaction is our ultimate goal and we clearly fell short of yours and ours. I hope that you will provide us an opportunity to show you true Holiday Inn...More
From the outside it looks fine. The lobby the rooms all look good. It took me over a half hour to check in. There was a huge line 4 when I walked in and 4 more after me. The girl at the desk was slower...More
1 Thank Terry B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded May 13, 2017
Dear Terry B,
Thank you for bringing your concern to my attention. I'm very sorry to learn about the ordeal you had to go through because of the check in process and the missing TV remote control in your room. It is our goal to...More
$117 - $207 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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