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Quality Inn

478 Main Street, Sturbridge, MA 01566 (Formerly Holiday Inn)
Hotel amenities
1 room 1 adult
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Quality Inn
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74 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 3, 2015

The first time I was here I really liked it. The next time I loved it. Although there is construction on the top floor, the entire hotel is quite clean and well kept. Upon my return I was greeted like a long lost relative. Patty is a real sweetheart. Great choice and value

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1 Thank Ted G
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 11, 2015 via mobile

This was the only room that wasn't ridiculously priced in the Boston area this weekend. Still $80 is about triple what this crappy room was worth. Filthy hallways and elevator, the power didn't work in our room initially then kicked on, the room smelled of chemicals, curtains and towels were filthy, beds uncomfortable. The 3rd floor is under construction so... More 

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2 Thank Josh G
Middletown, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 15, 2015

The hotel is no longer a Quality Inn, which may be part of the reason why I can't give this hotel a higher rating. Now, The Express Inn, offered us a convenient location to get to the Brimfield Antique Show, the room needed updatingas but was fairly clean, the bed was comfortable and the air conditioning worked great. While the... More 

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Thank nkg1953
Level Contributor
5 reviews
3 of 5 stars Reviewed August 29, 2015

After reading the reviews, I was hesitant about staying here but there was no need. We came in a large for a family wedding. Everyone had agood room There were a couple of rooms that needed upgrading but the problem was resolved quickly and effortlessly. I must say the service we received was exceptional even being allowed to party until... More 

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Thank Beverly B
Uxbridge, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 2, 2015

We made a reservation at quality inn to stay over after a close by wedding. In the matter of a month or two they changed ownership to express inn. We were not contacted to indicate any changes until the mother of the bride expressed we had no reservations. Resubmitted the reservations understanding its not the new businesses fault, Until my... More 

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2 Thank kcote423
Williamsburg, Virginia
Level Contributor
115 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 29, 2015

Rooms were clean and well lit. The bathroom was clean and stocked with clean towels and shampoo and conditioner. Elevator is available and is good working order. Lobby has local menus and there are many places to eat nearby at all price ranges. Desk clerks at night are nice and informative. The lady is the morning is a bear that... More 

Helpful?
Thank ki0ki
New York City, New York
1 review
4 of 5 stars Reviewed July 28, 2015

I'll admit, its not the nicest hotel in Sturbridge, Ma. But think about it the staff are GREAT! Cassandra is so sweet and so nice, she was able to fix the mess up that their was for a family members group booking for the wedding. Most people get mad and angry but NOT HER she was so nice and sweet... More 

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Thank Lindsey C
Hampton, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

June 20, 2015 Good reception on check in. Downhill from there; white facecloths had black marks on them; bed sheets had old dried blood stains on them; went to close the drapes and large cobwebs hung from the ceiling by the hook; lightbulbs missing from wall lights. We never stayed in another Quality Inn over the next 25 days on... More 

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Thank Marilyn R
USAFret
Level Contributor
152 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 6, 2015

This place needs some work. The check in was fine and the desk clerk was very helpful. The room itself was adequate for a nights stay and we found it clean. The exercise room lights did not work, I could hear s short somewhere when I flipped the switch. It was still light so that was not a big problem.... More 

Helpful?
Thank USAFret
2 reviews
2 of 5 stars Reviewed June 8, 2015

There were stains on the beds and bath mat (looked like blood on the bath mat!). We went to use the coffee maker and found a used coffee packet in it, not sure when it was from. It was also inconvenient when they deactivated our keys at 9:00am - checkout is at 11:00am. It was extremely overpriced for how low... More 

Helpful?
Thank Amy P
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