Our week at the Inn at Scituate Harbor was the best vacation we've had in many years. The staff is outstanding--friendly, kind, knowledgeable, and professional. We loved our room with a great view of the harbor and excellent housekeeping service, the deck where we enjoyed breakfast and relaxing, the whole ambience, and how close it is to the restaurants and shops. It was splendid all around, and we can hardly wait to go back!
We stayed here one night while on a trip to Cape Cod. Hotel was clean and rooms were spacious. Short walk to restaurants and main drag. Large parking lot for vehicles and no charge for parking. Coffee and continental breakfast included.
We have been returning here annually for years. It's not fancy, but the great location in walking distance to Scituate Harbor's shops & restaurants has been enough of a draw. Terry is wonderful. The property itself is an old motel with thin walls, poor sound proofing & no amenities other than a simple continental breakfast set up in the small lobby. The "indoor heated pool" area is generally too hot/humid & overwhelmed by chemical fumes to enjoy. The bar/restaurant has been closed for years, leaving a large unused space. No gym. No business center. It's a place to sleep in a very dated room (some with a nice view). I've asked what the reason is for the daily "service fee" which is tacked onto the (high) room rate, but never gotten a clear answer. This year we had 2 covid related schedule incidents beyond our control. So we simply asked to amend our original 8 night $2000+ reservation to 6 nights. We did not request a refund; simply a credit toward a future stay. We did not request a cancellation; simply a change to the number of nights. We were flatly refused. Read the "fine print" very carefully. You can't make ANY change to your reservation within THIRTY days of arrival. And any outside of this window will incur a change fee. We travel extensively and this is the most restrictive & punitive policy we have encountered. Amidst this global pandemic, it is far beyond current industry standards. So if you make a reservation & are for instance diagnosed with COVID, or your airline cancels your flight amidst the frequent ongoing covid related schedule changes (as happened to us), less than 30 days prior to check in, you are out of luck. They will do nothing to even attempt to accommodate you. Housekeeping services during out stay were problematic. Absent any notice of this new policy upon reserving &/or checking in, we found a sign in the room indicating that there would be no maid service whatsoever. Unless we specifically requested it, every day by noon, so as not to "disturb" us. We immediately informed the front desk clerk that we wanted maid service daily, which prompted a laborious debate over what exact services we wanted. Trash removal? Made beds? Cleaned bathroom? Vacuum? Towels? We were even told to articulate exactly how many linen changes we wanted...as if there were no standard hotel room cleaning procedures in place to go by. Despite our requests, the room was not cleaned fully nor daily. The bathroom & table surfaces were not cleaned once. We never received the correct number of towels. Some days it was vacuumed & others it was not. Linens were seemingly never changed but a pile of fresh pillow cases was left on a bedside table for days (were we supposed to change them?). There seemed to be constant confusion at the front desk as to whether our room was supposed to be cleaned or not despite the lengthy initial discussion & "list" - one night we returned to find there had been absolutely no service of any kind. It became apparent that the only way to get the room cleaned was to repeat the request every day, specifically detail every surface to be cleaned & advise them of exactly what time to enter (make it before cleaning staff leaves or you are out of luck). I really think this has a whole lot more to do with cutting costs than a desire not to "disturb" guests. It was a frequent annoyance. There were a number of other service snafus. One front desk rep literally laughed in my face when I requested a bottle of water on the way out early one morning. She was clearly annoyed that I disturbed her, informed me that this was the maid's job (not hers) & asked for my room number so she could "make a note of it" to make sure such that we didn't somehow get away with potentially receiving more than our allotted one bottle per day. I didn't even bother pointing out that we had received no maid service the day prior nor was there any maid yet on site to alternatively request it from - what was the point with this type of "customer service" demeanor? Another rep couldn't figure out our reservation prepayment nor how to use the credit card machine & phoned the room 5 times our first night trying to sort it out. They charge the full amount of your stay at check IN - not out. The card keys were disabled 4 times absent explanation. The new printer set up in the lobby was inoperable due to poor connectivity for the required different wifi setting for it. Unlike many prior annual stays, this one was a big disappointment. The surrounding location is the only reason to be there…
We stayed here one night, the room was perfect, very clean and spacious. We had a lovely view of the Harbor and Light House. We were on the 3rd Floor, there is no elevator. We where traveling very lite so it wasn't a problem. The receptionist on Sunday evening was very pleasant and helpful. Monday am receptionist, not the case. Due to covid, we chose to leave the key on the desk in our room, and stop buy the receptionist to tell her we were checking out. She was on the phone, sounded like a personal conversation., never got off the phone or looked up. We just left, so they get 4 stars instead of 5. But I would stay again!
I really enjoyed staying at the Inn at Scituate Harbor. It was a quant inn with an amazing water view. We were able to see the Scituate Light House from our room which was awesome since we got married there earlier that day. I had told them it was my wedding night when I booked it and thought maybe they would do something nice. But they didn't even acknowledge that when we walked in still dressed up and there wasn't a note in the room or anything. Usually I wouldn't have expected anything since I didn't specifically ask, but a card or note on the bed would have been nice.