Honestly, I don’t even know what to say, your review is incorrect on all fronts. We have worked very hard over the last 10 years to make The Inn warm and inviting, we have an awesome staff and have renovated all our rooms once and continue to update regularly. We are consistently praised for service and how lovely The Inn is. You have stayed here once a year for the last several years and have never once complained; we bend over backwards to give you the specific room you request, as well as a discount, and several times allowed you to cancel some room nights. This year you sent an email the day before check-in to let us know you would be checking in for 1 night, then checking out to go to Rhode Island and then coming back to stay for the remainder of your reservation. As you are aware, we have a 30 day cancellation policy during our high season. For obvious reasons we cannot have someone cancel the day before, after holding a room for months. You then got angry and said fine, I will just check out a day early. You were told again about the 30 day cancellation and from that moment on you were nothing but rude to every single staff member you came in to contact with. You say we have “no amenities” here are some of our amenities: all included with your stay, continental breakfast, 2 bottles of water refreshed daily, an indoor heated pool (enjoyed by most of our guests on a daily basis without complaint), beach passes, Wi-Fi and phone calls within the United States, fresh coffee, tea and hot chocolate served around the clock. Our Restaurant area is being used as function space, we have hosted many parties, mini weddings, corporate meetings and retreats. We have a small parking area and try to make sure our spots are available for our overnight guests (our first priority), so having a full time restaurant at this point is not in the best interests of our overnight guests. You have never once asked what the $6.95 daily room fee is, every one of our desk clerks would have given you the information; for the record it covers all the amenities above, quite a good deal given the price of one cup of coffee today. Cancellation policies differ from property to property, based of the size of the accommodations and the time of year, our policies are by far not the most restrictive. When you make a reservation, you are told about the policy or must agree to it on the internet. We do take extenuating circumstances into account on a case by case basis, you were not diagnosed with COVID and in fact never mentioned it as a factor when you emailed, so please don’t make any statements regarding our hypothetical policies. We are following the state guidelines. Due to Covid, we have changed our daily housekeeping policies. MOST guests do not want staff in their rooms, so we tell each guest that if they want service to let us know each day by noon and we will happily service their room. If they do not want service, we will happily bring them towels, soaps, shampoos, take their trash etc. WE DO NOT EMPLOYEE MAIDS, as maids pick up after lazy people, using the term maids speaks volumes about you. We do employ housekeepers, who will clean the bathroom, furniture and fixtures, vacuum, make beds, empty trash, refresh towels, soaps, shampoos etc. YOU were the one who “articulated” how many times you wanted a linen change (every other day because you were concerned about Covid, odd, most people wouldn’t want strangers in their room everyday if they were scared of Covid) , our usual policy is every three days. However, every time a housekeeper went to your room you sent them away, your room was left an absolute mess to the point that every square inch of carpet and furniture was covered with personal belongings. I have instructed our staff not to touch personal belongings for security reasons, for example, contacts in cups of water have been accidently thrown away. After throwing a fit at the Front Desk, our evening desk clerk went and cleaned your room, your teenage child refused to open the bathroom door and no effort was made to pick up the clothes on the floor that smelled worse than a hockey bag. So, there was never day that you did not get housekeeping services. We did the best we could given the disgraceful condition of the room you left us every day. We leave two bottles of water in each guest room and refresh it daily. We have a vending machine should guests want more. You asked for a bottle on your way out of the building and you were given one. The desk clerk asked your room number so she could figure out where to send the housekeepers next as we do not go into rooms while guests are there. To imply it was anything other than that is blatantly false. Upon check in we do charge for the stay as most people do not want to be held up on their way out. You presented a brand new desk clerk with 10 discounted gift certificates to pay for your stay. She called over the Asst. manager, who rather than hold you up while she taught the new clerk how to post the payment, said that you cold go to your room and settle in. There was a balance and your card on file declined so she called down to ask you to stop by the desk the next time you went by to give us a valid credit card. After several hours she called again, she did not call you 5 times, another blatantly false statement. As for the printer in the lobby, you never once said anything to anyone who could have helped you or offered to print it on one of the office computers. As a point in fact, no other guest has complained so it was likely user error. On the bright side, we have cancelled your future reservation and refunded you in full. We will no longer have to be put through your uncalled for behavior, nor you’re your blatantly false review of our property again.