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Redefining bed and breakfast in Provincetown, Salt House Inn offers a chic modern retreat in the center of Provincetown. Fully renovated the inn features 15 guestrooms, all with private bathrooms, beautiful gardens and our lavish Sun Terrace perfect for soaking in the warm Cape Cod sun. Each morning guests are treated to our signature house made rustic breakfast delivered right to your room.
I booked a stay here through Expedia about 4 weeks ago for July 2024 that I was really looking forward to. Much to my dismay, I received a very vague and unapologetic notification from the property through Expedia letting me know that my reservation was canceled and that it would be refunded. Expedia was incredibly unhelpful in assisting me with finding a new place to stay and they let me know many other's were facing the same situation as the Inn would be closed. I then received a call from from the Inn directly telling me that Expedia had the wrong rates and they would call me back with the new rates once they've been finalized. Needless to say, both parties are trying to cover-up for their own negligence but I am the one stuck with plane tickets, ferry tickets, and other things related to this trip that I have purchased and are non-refundable. I have never experienced such horrible customer service in my entire life and I am starting to think that maybe I dogged a bullet here. If they can't keep track of whatever false rates they are putting out there for customers to book for over a month and do not offer a solution, they certainly can't provide an experience that would be enjoyable. Ptown is such a wonderful place and there are plenty of fantastic places to stay, so I would suggest saving yourself the hassle and staying clear of this nonsense.…
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Oct 28, 2023
We understand your dismay when receiving communication that your booked reservation for July 2024 thru Expedia had to be cancelled. Expedia experienced a system issue with our property that allowed people to book in advance for the 2024 season in error. Due to this unforeseen issue we were forced to cancel reservations. We of course understand the process of planning for a trip to Provincetown can be rather involved, even complex. In regards to this, to accommodate the affected guests, we are offering them a chance to book directly prior to us opening up our reservations to the general public. We take customer service and the business of hospitality very seriously and our reviews from our past guests reflect this. Provincetown is a beautiful place and we would like for you to experience it with us at Salt House Inn. If you wish to discuss this further please give us a call. We are available from 8 AM to 8 PM every day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A delightful haven in Provincetown, top quality rooms with superb facilities. A team you want to take home with you. Breakfast relaxed and chilled with a great selection.Provincetown has a lot to offer.
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Date of stay: September 2023
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Trip type: Traveled as a couple
Room Tip:Get there early to make the most of your time - its worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Oct 8, 2023
Thank you Janice for the review. It was equally delightful having you and Karl stay with us. We are happy that you enjoyed the spread we have for breakfast. You are correct! Provincetown has tons to offer and we hope to see you guys back in town in the near future. There is definitely more to see.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We so thoroughly enjoyed our stay here. We booked late for the season (May, for an August visit), and in deciding between here and another hotel, the free parking set this place well above the others. It's nestled just behind Bradford Street on a quiet little stretch of road. Check-in was a breeze (although, I wish I didn't have to carry a key around, but that was only a minor inconvenience). The room was basically ready upon arrival, and it was spacious, with a super comfortable bed, a nice separate seating area, and a large bathroom. The room had just enough closet space for us, and plenty of space to move luggage out of the way. They also provided robes, umbrellas, and beach towels and a tote, which were really nice touches. Breakfast in the morning was always amazing - well stocked and delicious, with iced coffee to boot. We chose not to have our room serviced, but they were so nice when we asked for new towels. The location, cleanliness, free parking, and free breakfast make this place stand out so much more than others in the area. HIGHLY recommend!…
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Date of stay: August 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Aug 13, 2023
Thanks for the informative review. We hope to see you again at Salt House Inn!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Even though this was our first year to stay at this property we already feel like the people who work here are our family. They are always so helpful and friendly and every need is fulfilled almost immediately. They are very accommodating and will do whatever it takes to make sure their guests are comfortable and happy. The breakfast is delicious and we love the common room where it is served. You can sit in one of the cozy areas they have inside or even in the garden area outside. We enjoyed talking to other guests and sharing ideas of where to eat or what to see. Our room was perfection. It was air conditioned and very clean and we loved that we got fresh towels every day (at other places this is not always true). The bed and pillows were very comfortable and they have very reliable Wi-Fi for streaming your favorite shows on your own devices. The location is great since it is only a three minute walk to Commercial Street where all the action is. I love that it is near the library because I love to read and anyone can get a library card there. We also appreciated the convenience of the on-site parking lot. You can’t go wrong with the Salt House Inn. We will return as often as we can.…
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Aug 13, 2023
We are happy to hear you enjoyed your stay. Thanks for the review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved everything about the Salt House Inn! Walkable to everything, clean and Steve was so friendly :) the decor was comforting and a great balance between new and old. We will stay again for sure!
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Aug 13, 2023
Thank you for the review. We appreciate your input. We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great inn--quiet, comfortable, clean and very well run. The owners care about your experience and it shows., ample on site parking and near to the center of town. We will definitely return.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Aug 13, 2023
Thanks for the review! We hope to see you next Summer.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely place. Super clean! Our room was not large but very cozy. Michael and Steve super nice and helpful. We mentioned that we would prefer a lower room and they kindly accommodated us. Amazing breakfasts!!! Walking distance to all the shops and restaurants.we hope to return again
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Date of stay: June 2023
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Trip type: Traveled as a couple
Room Tip:High mid range hotels super clean and close to all the shops and restaurants.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Aug 13, 2023
Thank you for the review. We can't wait to see you again next Summer.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is delightful, quaint and comfortable; however, it is the staff that truly makes your stay a wonderful experience! We had a little mishap with our room, but Michael (the manager) and Danielle were fabulous. We were moved to an absolutely gorgeous loft and there was a chilled bottle of wine for us when we got back. They both went over and above to make our stay relaxing and special. Complimentary breakfast in the lovely lobby area was sweet and delicious. It was nice to talk to the other guests during the meal. Really nice area to read surrounded by beautiful flowers in the courtyard. Excellent stay! Thank you again to the staff!
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Date of stay: June 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Jun 18, 2023
We are so happy you enjoyed your stay. You and your husband are a delight to have and we hope to see you again. Thank you for your patience with us. Until next time.....
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful room and exceptionally nice service. The people at the desk were warm and helpful and I appreciated their recommendations. The breakfast was very good. And the location wasn't far from the main street. I would recommend.
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Date of stay: June 2023
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Jun 11, 2023
Thanks for staying with us at SaltHouse Inn. We hope to see you again Korey!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a cute hotel! It’s walking distance to everything! Breakfast was good and fresh. Staff was super friendly and helpful! They had great outside spaces that I thought would of been great to relax at, however Mother Nature had other plans.
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Date of stay: June 2023Trip type: Traveled with friends
Room Tip:The room we had was really small. However there website and booking is very honest about this...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Salt House Inn, General Manager at Salt House Inn
Responded Jun 18, 2023
Thanks for the review. We are happy you enjoyed your stay. Hopefully Mother Nature will be more understanding the next time you visit. Until next time...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.