Got to spend the veterans weekend at this hotel. Without booking in advance, just stoping by, with Debbie’s help, we got an amazing ocean view king size bedroom. And she got us a great deal! Thanks Debbie a lot! The room was great! What can be better to wake up and go to sleep with the sound of the ocean! Stunning sunsets and sunrises! Soooo quit and peaceful! Walking distance to the city center. Tasty coffee in the morning, plus fruits and some snack. Enjoyed our stay there sooo much!!!!! Definitely would love to come back there for the new season . And sometimes sh***** happens. Forgot something there. Called next day. Got Debbie on a phone. She was running around to find it and she did it! :) Thanks a lot, Debbie. Hope to see you next year! 😀😀😀
I was very happy that I booked my room with Debbie Coan the morning I called for my reservation. She was not there when I showed up for my vacation But the next morning when I went for my breakfast she was there with a big smile on her face, ready to welcome me like as if we had been friends for life. I appreciated her enthusiasm in getting us to the whale watching and telling us the best places to eat. We enjoyed walking to explore the area with the map she gave us. The hotel is close to most places! The room had a great view of the sunrise!!! I totally enjoyed our stay at the surf side hotel … Thank You Debbie
First time in PTown and what an experience it was. Debbie Coan worked with me 2 months prior to our vacation and was extremely helpful. the hotel - its a beach type hotel which was pretty rad to me. rooms are kinda small (ours was), but you work with it and its NOT bad at all. location, it was about a 10 MAYBE 12/13 minute walk to everything but its a beautiful walk - beautiful view and not to far not to close to the crazy fun area which is what i wanted. when you wake in the morning - they have very good fresh coffee - Debbie was there to help you out if needed. water - snacks and really good muffins. Debbie was there to assist us during our stay in anything needed and it was! The other front desk assistant - Athena (I THINK is correct) - she was so sweet and very helpful too - we hung out at the bar (YES A BAR THY HAVE AT THE HOTEL!) - she talked to us - super nice and i know if we needed anything - she would have accommodated! ONLY "complaint" we were the second floor (above the front desk) and at 430am - someone was walking so hard and rolling a suitcase and it ECHOS and woke us up - its a large hall and anything that goes on - doors closing - people walking - you will hear it Overall - i would stay here again - 100%…
Lovely hotel. Rooms where clean with everything you need. The view is outstanding and direct private beach access. Coffe, tea and snacks available in the office. Whole staff was awesome, specially Debbie. Hope we will be back soon.
Our stay was great. Just what we wanted. Debbie at the front desk was very accommodating and informed us of where all the cool things are near by. Staff was friendly The rooms are very cozy and right on beach. Walking distance to everything. Would come back again.
We enjoyed our recent stay, had a great experience and felt very welcomed by Debbie who gave us good recommendations for local places. We will definitely come back soon. Highly recommended if you are in that area!
Had a quick getaway (stayed for 4 nights) to Provincetown and stayed in a waterfront room. The view from the room and the balcony was amazing. Listening to the waves and seeing the beautiful views was wonderful. The location of the hotel was good- we easily walked down Commerical street to the restaurants and shops. The room itself was in need of a fresh coat of paint and the bathroom wasn’t super clean when we arrived. Once we informed the front desk they took care of it properly. The bed was very comfortable and we loved the smaller pillows. It’s always nice having a microwave, fridge and coffee maker in the room. We found it odd that there was no phone to call the front desk. Overall the room was quite comfortable. On our third day there we came back to our room in the late afternoon to freshen up before dinner and no one had come to empty the garbage or supply needed towels and toilet paper- when we went to the front desk to inquire why it wasn’t done- the clerk told us that no one comes in unless you request it and then quite rudely she kept asking “Didn’t they tell you that when you checked in?” I replied “No, no one mentioned that at all”. She was quite annoyed and we asked her to add our room to tomorrow’s list and to give us toilet paper and a couple of towels. I understand not changing the sheets for a few days but not having someone come in to empty the garbage (there were 2 very small cans in the room) and replacing any necessary items like towels (the shower would leak onto the floor and there was only one spot to hang a towel to dry). For the cost of the room someone should go in daily to freshen up the room - other hotels at a similar price do this. I am always amazed when someone in customer service shows customers how annoyed they are. If her tone and body language was different I wouldn’t be including this in my review, but unfortunately it annoyed both of us. Overall I’d rate them 3.5 stars - I originally would have rated them a 2 star but what saved them was their wonderful employee Debbie. We stopped at the desk on our last full day there to make sure our room was on the list and Debbie could tell we weren’t very happy. She instantly put us at ease and engaged us in conversation regarding our trip, activities we had done, where we were from and offered other ideas to try. Debbie is an asset to your company. She is friendly and has great people skills. She really improved our experience. We were very happy to see her again the next morning while we checked out. Thank you again Debbie.…
Not our first stay, love the location and the beautiful rooms. For the past few years, three couples have all stayed at the same time, in rooms near one another. When we were ready to reserve for 2023, the system was not letting us get what we wanted. Debbie at the front desk worked hard over several days to resolve the problems and now we are all set. We'll look forward to the sweeping harbor views, the cozy fire pit and people-watching on Commercial Street again next year.
Good location , way too expensive for what it’s worth . If you’re going to charge 500 for a night , you need to at least have modern bathrooms and clean beds !! The rooms definitely needs some renovations, everything is old . We didn’t even had a room with the view on the sea for this price !
Location was perfect. 10 min walk to center of Ptown. Beach access with loungers and towels. Front desk ladies were welcoming, friendly, helpful. Really nice fireside pit with chairs and a nice outdoor sectional and tables/chairs to relax in. There’s a pool but we didn’t use it. Simple but nice continental breakfast with coffee/tea, large blueberry muffins, granola bars & bananas. Room was basic but had a micro/fridge. Plenty big for two adults. We were on the first floor, I was a little nervous about the ice machine and people above us but by 10:30pm all was quiet. We would definitely stay here again-maybe upgrade to an ocean view room.