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Crowne Plaza Pittsfield

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Crowne Plaza Pittsfield
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364 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Pittsfield
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Showing 356: English reviews
Morristown, New Jersey
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2016

Very well appointed rooms. Clean. Quiet. Special pool area. Great views of the mountains from the "Top". The room I had overlooked the mountains. Food fresh and well prepared. Very friendly. Would stay again. Recommended.

Helpful?
Thank CHEVAL80
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Cheval80, Thank you for sharing your experience. We are glad you enjoyed your visit and appreciate you recommending us. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 5, 2016 via mobile

Hotel is centrally located in Pittsfield. A bit dated. Hotel staff personnel are very nice. Hotel restaurant has a wonderful breakfast buffet. Only suggestion would be: if you take a to go coffee and bagel, they will charge you for a full buffet! Our only major complaint about our room is no refrigerator! If you bring back leftovers or a... More 

Helpful?
1 Thank Karen G
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Karen G., Thank you for your comments. We appreciate your suggestion and will consider solutions as we plan future upgrades. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Montreal, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 28, 2016

Stayed for two nights as my son was at a nearby baseball training (Dan Duquette sports academy). The hotel was very tired looking. Our room had 2 double beds that were old and soft. The bathroom was clean but not updated. I had to call maintenance as I couldn't turn the shower on. The tap was stuck in place. It... More 

Helpful?
Thank idecor8
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Idecore8, Thank you for your comments. Your feedback is important to us as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Travelers are raving about these Pittsfield hotels

Bridgewater, Massachusetts
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 27, 2016

This Hotel is very nice and the people are helpful. It is right in the middle of Pittsfield Center which is a lovely area. The downtown is very stately with old large mansions Berkshire's Museum, Cinema, dining, ice cream, all located within walking distance from the Hotel. The only problem at the hotel is the parking garage. It is very... More 

Helpful?
Thank stgnts
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Stgnts, Thank you for your comments. I am sorry you found the garage confusing. We have our engineering department reviewing the signage and will address as needed. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Merrimack, NH
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 25, 2016

We expected to stay in Lee, but upon arrival in Lee on Wednesday were redirected to Pittsfield. My wife and I stayed two nights. At first we were less than happy as we had to mentally discard our expectations and revise our plans. The hotel is clean and comfortable. The staff is cheerful, helpful, and welcoming. The location is very... More 

Helpful?
Thank Chuck R
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Chuck R, Thank you for taking the time to share your experience with us. We are glad your plans brought you are way and we hope to see you again soon. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Albany, New York, USA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 19, 2016

We are just about to check out after a lovely weekend in the Berkshires. The staff here helped make it a great stay. The property is a little old, but the rooms are spacious, the beds are comfortable, the pool and hot tub are under a huge dome, and the people are warm, welcoming and accommodating. We highly recommend.

Helpful?
Thank RonJohn777
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear RonJohn777. Thank you for your comments. It was a pleasure having you as our guest. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Washington DC, District of Columbia
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

I stayed here on business for 3 nights. It was an okay hotel. Te parking garages, as others say, is in rough shape but the front desk people were ver nice and helpful. I would stay here again as it is close to where o was working. I did not use the pool but did ear at the breakfast buffet... More 

Helpful?
Thank JOEZA
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Joeza, Thank you for your comments. We are glad you had an opportunity to enjoy the breakfast buffet. Than you for staying with us. Sincerely, Chuck Burnick General Manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2016 via mobile

We looked forward to a four star hotel with acceptable price for our holidays in the US. What we found is a Cash Cow, not maintained since decades. We understand very well why Hilton sold this building. The whole hotel smells strange because barbecue is done in the hotel, the fitness room is a bad joke, the pool area not... More 

Helpful?
Thank Mark K
IHGService, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mark K, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2016

The well-deserved accolades: Chuck, Manager Melissa and Veronica, Front Desk Representatives Matt and Jessica, Room Service Attendants All of the above worked hard to remedy a less than pleasant introduction to their facility. Chuck comped my room service bill and was extremely gracious and sympathetic to my plight. I have to agree with other reviewers, an update is needed, but... More 

Helpful?
Thank Finschick928
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Finschick928, Thank you for taking the time to share your experience and for giving us the opportunity to address the initial issues you encountered. Your understanding of the situation was most appreciated. We hope to see you again . Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

1 review
2 of 5 stars Reviewed June 8, 2016 via mobile

I had my wedding at the Crowne Plaza this past weekend. It was nothing but complete chaos I paid so much money and had so little help with everything at the end of the night after the reception I literally had to fight people away from my centerpieces and desserts so nobody would take them. My wedding was on a... More 

Helpful?
Thank Chelsea W
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Chelsea W., I am very sorry you had such a poor experience. I remember your wedding well and was not aware of any issues at the time. Our goal is complete guest satisfaction and every effort would have been made to resolve the issues before you checked out if you had let us know. Sincerely, Chuck Burnick General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 

Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range: $134 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
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