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BEST WESTERN PLUS Berkshire Hills Inn & Suites

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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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410 Reviews from our TripAdvisor Community

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Showing 399: English reviews
Bowral, Australia
Level Contributor
404 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I do not understand the negative reviews as they sound like a different hotel to the one experienced. Our welcome was warm and the room was big, spotless and the bed and pillows very comfortable. Yes the bathroom has 2 parts however we did not find that a problem at all. The breakfast was a very pleasant surprise - freshly... More 

Helpful?
Thank Joanne P
Shreveport
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located on the fringe of Pittsville. The property is quiet, the service is excellent, and the breakfast has a fresh assortment of both hot and cold foods. The rooms are clean and the bedding is very comfortable. The hotel offers a business center and a fitness center.

Review collected in partnership with Best Western

Helpful?
Thank HappycatShreveport
Virginia
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this property for the relatively reasonable price in an expensive area. Front desk welcome was nice and helpful. Room was clean and in good condition. No complaints there. I would echo the previous review regarding the breakfast area being way too small and poorly laid out, uncomfortable to use. The location felt out of the way. This made... More 

Helpful?
Thank quackmar
South Burlington, Vermont
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay but over priced. Internet was not functional during our one day stay. Breakfast area layout too small for large number of guests. Food nothing special. No complimentary newspapers. No pool. Pretty far from central Pittsfield.

Review collected in partnership with Best Western

Helpful?
Thank MRGROY
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We certainly value and appreciate your comments, thank you for your positive review. It makes us want to try even harder to be better. We hope your travels bring you back through The Berkshires so we can welcome you back again. More 

Boston, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

the bathroom in our hotel room was gross. when i say gross i mean the shower head was molded, the tiles grout was all moldy and the soap holder was rusted. in addition the first room we were given smelled horribly of smoke, yet was listed as a non-smoking room. overall we were very disappointed in the cleanliness of this... More 

Review collected in partnership with Best Western

Helpful?
Thank Stephanie B
Boston, Massachusetts
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here a few times when visiting BSO in Lenox, MA. Always happy with our stay. The hotel is clean and up to date and the price still remains a great value. The staff is friendly and accommodating. The free breakfast is far better than most hotels including the higher priced chains.

Helpful?
1 Thank Boxman43
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for taking time to review your recent experience at our hotel. It is wonderful to hear that our team and the amenities we offer, were able to make you and your family feel comfortable and at ease. We truly appreciate your kind words and will continue to provide our guests with the service you have come to know... More 

South Paris, Maine
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Best Western is a very nice place to stay. My husband and I have family in the area and have stayed here on two separate occasions. The rooms are up to date, the beds are comfortable and the staff is friendly. Great choice for the area, and located within 20 miles of many Berkshire Hills attractions.

Helpful?
1 Thank JenAHarris
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you so much for your kind words and for choosing to stay with us. Our guests are the driving force behind what we do everyday, we just simply want our guests to experience great hospitality at our hotel. You made our day! See you soon. More 

Cleveland, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a lovely stay at the Best Western in Pittsfield, MA. The staff were excellent and very helpful and the room was fine. However, the sound-proofing was non-existent. Our room was next to the Fitness Center and that was extremely noisy. Even after the Fitness Center closed, we could hear everything said by the guests in the room next... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Barbara F
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We value your review, thank you for taking time out of your busy schedule. We really appreciate everyone taking time to share their experience as we are committed to incorporating guest's suggestions and requests in their time here. Your suggestions will assist in us growing as a hotel; you help make us better at what we do! We look forward... More 

Westford, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 19, 2016

Quite dated. Badly needs renovation. Everything is utilitarian. Bathroom in a suite was very poor and small, it was extremely dark with yellowish lights. Sink was outside the bathroom. TV picture quality was terrible. Elevator made lot of noise and looked like made in 1950s, same with the microwave. Lobby was dismal. Breakfast was especially poor. No potatoes. I have... More 

Helpful?
Thank STKSTK
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Hi STKSTK, Thank you for the review of your stay. We are so sorry to hear you did not have a satisfactory stay. If there is anything else we can do to make your experience more satisfactory, please let me know. You can reach me directly at 413-442-8714. Thank you, Bo Lawriw GM More 

Brooklyn, New York
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 17, 2016 via mobile

Yes indeed this place is very nice indeed. Very clean, extremely friendly staff, and most important, no odd smells. You all know what I mean. Rooms were very clean as was the rest of the hotel. If there was only one downfall it would be the breakfast. We went down two days in a row, only to find the same... More 

Helpful?
Thank Richard S
BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Hi Richard S! We strive to provide clean rooms and great amenities for all of our guests, and we're so happy you noticed the detail we take in cleaning our rooms. Your suggestions for the breakfast options will be taken very seriously. Thank you for providing this excellent feedback. Hope to see you on your next journey! Best, Bo Lawriw,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated in July of 2011 this Pittsfield, Massachusetts hotel offers all the amenities guests need for a relaxing visit in the Berkshires. The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 

Additional Information about BEST WESTERN PLUS Berkshire Hills Inn & Suites

Address: 1350 W Housatonic St, Pittsfield, MA 01201-7514 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range: $97 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada
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