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I feel badly for anyone that stays here for more than a day or two. We lost power for several days and it was getting colder at home so we had to find a hotel/motel. All the nice ones were booked. This one appeared nice...More
Thank Elisa H
Response from 00esa, Manager at Extended Stay America - Boston - PeabodyResponded 1 week ago
We apologize for not explaining our hotel policies to you and that you experienced so many difficulties during your stay with us. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion. Also, to ensure cleanliness of kitchenware upon check-in,...More
I can't say enough about what a nice stay I had. Large clean room, extremely friendly service!!! Only teeny tiny thing is it took a very long time to get hot water. Not a big deal, once it came on it was fine! I would...More
Response from 00esa, Manager at Extended Stay America - Boston - PeabodyResponded October 23, 2017
Thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to know your well-appointed room and our courteous associates helped make your stay a memorable one. We greatly appreciate your recommendation and look forward to your return visit soon.
Smelled like fish in our room and the hallways. I wouldn’t recommend staying here. We took an Uber to and from the hotel to Salem and they could never find the hotel. Room was dirty I wanted to leave once I arrived.More
Thank Jaime C
Response from 00esa, Manager at Extended Stay America - Boston - PeabodyResponded 4 weeks ago
Jaime, we were disheartened to read your review. Please accept our apology for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We take the cleanliness of our rooms very seriously, and steps...More
Great value not expensive. Very quiet respectful staff. It's a delight. Home away from home. Clean friendly staff. Great little kitchen full size fridge dishwasher. Better then some apartments. Will definitely stay here again.More
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Response from 00esa, Manager at Extended Stay America - Boston - PeabodyResponded November 24, 2017
Thank you for sharing a fabulous review of Extended Stay America. We are delighted to know you were impressed not only with our excellent value and the convenient location, but also with the courteous service provided by our associates. We look forward to welcoming you...More
My husband and I came to stay at this hotel while visiting family that live in the area. This was recommended to us due to the nature of our visit. The web site and confirmation told us that we where getting a 1 bedroom unit...More
Response from 00esa, Manager at Extended Stay America - Boston - PeabodyResponded October 27, 2017
We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune...More