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Quality Inn & Suites

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Quality Inn & Suites
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153 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Kensington
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a really nice hotel.Check in and out was a breeze. The hotel is clean. beds are comfy.The indoor pool temp was perfect. We did have a problem with the wifi. We never called to see if it could be fixed because it was not a big deal to us. We love Northampton and will return to this hotel... More 

Helpful?
Thank ayreon600
Manchester, Connecticut
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We needed a hotel in Amherst and this was the only place available so we had no choice. Our usual hotel in Amherst was booked. The hotel was adequate but just not to our normal standards staff was very friendly and breakfast was available each morning. Breakfast was okay. We stayed in the tower. The room was adequate and quiet.

Helpful?
Thank mechalex
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We decided to stay at Quality Inn & Suite in Northampton based on how close it was to our sight-seeing stops the next day in VT and NH. Arrival was tricky as there was a significant amount of construction on I-91 (The exit NB was closed) and also on Pleasant St. and Conz St. Check in was quick and the... More 

Helpful?
1 Thank Michael P
Sharon, Massachusetts
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 13, 2016

My husband and I recently stayed here for a night along with a few other couples for a reunion of friends. I sensed that the staff worked very hard to please the guests of the hotel. The room was very clean and comfortable. The breakfast was adequate. I especially liked the fact that snacks were available in the lobby for... More 

Helpful?
Thank travelbugsharon1
Hartford, Connecticut
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 5, 2016

After running into a problem with booking the room thru a 3rd party-the manager Sean and the 3rd party booking company worked out a solution. We booked a suite with fireplace,but was originally given a regular suite. To our pleasure, the hotel and booking company agreed to give us the suite we paid for. Kudos to Sean and staff for... More 

Helpful?
Thank Ann L
Aurora, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2016

My daughter stayed here in late May and had a pair of expensive shoes stolen from her room. After filing a complaint the manager, Sean, said the hotel cannot take responsibility for lost or stolen items. You are on your own if something is missing. Just so you know. They would not do ANY think in terms of accommodation or... More 

Helpful?
2 Thank Dave M
FAIRFIELD
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 17, 2016

We spent three nights at the Northampton Quality Inn & Suites attending my 50th reunion at Smith College. From check-in to check-out, the staff could not have been more pleasant or helpful. We especially want to single out Beth, the breakfast attendant, who very much surprised us by saying she had just started there -- she was fabulously attentive to... More 

Helpful?
2 Thank PATRICIA F
Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 16, 2016

After waiting too long to book a room for a visit for my Smith College reunion, I grabbed one of the last few rooms here and paid top dollar. I was pleasantly surprised by, 1. the size and condition of my room (two comfortable, queen beds, spacious work and sitting area, nice size sink counter, everything clean and working), 2.... More 

Helpful?
1 Thank jmcsocial
Richboro, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 8, 2016

The room was dated, BUT very clean, and everything functioned. The people at the desk were awesome! After a long drive, upon arrival we were met with a smile and an organized check in. Anything I needed they were able to comply. Short drive to Univ of Massachusetts plus close to shopping and restaurants in Northampton.

Helpful?
Thank Lynnsmith20
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to share your experience with us. I am so happy to hear that we were able to make your stay with us a pleasant one. We hope to see you on your next trip to UMASS. Sincerely, Nicole Zavecz Guest Services Manager More 

Montreal, Canada
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 6, 2016

I would love to give this property 5 stars except for one reason which i will elaborate on at the end of this review. The young lady at check in was pleasant,professional and courteous. The gentleman who replaced her (named Fred) was friendly,helpful and an all around nice guy. The kind of person with whom I could have a beer... More 

Helpful?
Thank John M
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review us. I would like to take this opportunity to apologize on behalf of our staff for your wake-up call not being executed properly. I completely agree that the wake-up call is a serious mistake on our behalf. I am certainly pleased that you brought this to my attention, as it is something... More 

Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Quality Inn & Suites of Northampton, where your comfort is our top priority.The Quality Inn & Suites™ hotel is conveniently located in Northampton's arts and entertainment district. Smith College is less than one mile away, and the University of Massachusetts Amherst (UMass Amherst), Hampshire College and Amherst College are all less than 10 minutes from us. With a short walk to downtown Northampton you will find a wide variety of locally owned and operated restaurants and eclectic shops. Our recently upgraded property offers a wide variety of amenities to please both leisure and business travelers. All registered guests have access to our Indoor Heated Pool, Fitness Center, Business Center, Complimentary Wireless Internet and a delicious Hot Breakfast including Eggs, Sausage, Bacon and Waffles! In addition all of our rooms are equipped with microwave and refrigerators, hair dryers, iron and ironing boards and flat screen televisions. Some of our rooms are also equipped with fireplaces, 2 bathrooms and kitchens. ... more   less 

Additional Information about Quality Inn & Suites

Address: 117 Conz St, Northampton, MA 01060-3883
Location: United States > Massachusetts > Hampshire County > Northampton
Price Range: $103 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 88
Reservation Options:
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Also Known As:
Quality Hotel Northampton
Quality Inn And Suites
Quality Inn Northampton
Best Western Northampton
Northampton Quality Inn
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