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Wow, what an awful experience!
We arrived and parked in the rear parking lot. There are no bell hops, no one to help with luggage. We had to enter through the nondescript rear of the building, and once inside, we saw how rundown this place...More
This historic hotel has kept its elegance while making everything up to date and creating a completely non-stuffy atmosphere. The staff is very friendly and extremely helpful, anticipating our needs. Two great restaurants, one old and romantic, one open and cheery, but same great food...More
highly DISAPPOINTED in the customer service at this hotel. I am planning a wedding in the Northampton area for September 2019. The hotel options are limited, as many venues have agreements with other hotels in the area (my venue not being one of them) so...More
Date of stay: January 2019
1 Thank Newenglander94
Response from LorraineS1996, Sales Manager at Hotel NorthamptonResponded 2 weeks ago
We are terribly sorry to receive your feedback below; and are very disappointed to hear of your dissatisfaction. We did not get the impression of your discontent through your emails we’ve corresponded thus far and up to the most recent email you sent...More
Was here for a function in their lower-basement banquet facility recently, as a rat wondered into the room right in front of us!!! The front desk clerk dispatched their maintenance-man who was able to get it out of the room we rented, but... I’m not...More
The water left on the table is not free - we were charged after the fact and then told that there "should have been a card with the price on it" but there wasn't. It is $4.25/bottle.
There is no shower fan/vent so you can't...More
Response from Hilary W | Property representative |
Thank you for your interest in the Hotel Northampton! The hotel does not have a public hot tub. We do have room types that have whirl pool jets in the tub in the bathroom. These are standard size tubs. Please let us know if... More
Thank you for your interest in the Hotel Northampton! The hotel does not have a public hot tub. We do have room types that have whirl pool jets in the tub in the bathroom. These are standard size tubs. Please let us know if we can assist you any further.