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Hotel Indigo Boston - Newton Riverside

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Traveler (120)
Room & Suite (237)
Dining (54)
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Overview
  • Excellent19%
  • Very good36%
  • Average24%
  • Poor13%
  • Terrible8%
Travelers talk about
“aveda products”(14 reviews)
“hardwood floors”(14 reviews)
“covered parking”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (784)
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All reviewsaveda productshardwood floorscovered parkingmbta stationoutdoor poolgreen linemodern decorfree parkingoff the highwaybar restaurantbusiness centerfive minute walklate at nightfenway parkriversidecabanahip
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1 - 5 of 754 reviews
Reviewed 5 days ago

Room was small, no fridge, no fan in bathroom, and we found the shower to be very slippery. The beds were comfortable, but the bases stuck out, and we all had our turn at wacking our ankles on them. We were on the 4th floor...More

Thank LeslieS1
Response from Jonathan T, Manager at Hotel Indigo Boston - Newton RiversideResponded yesterday

Dear LeslieS1, Thank you for your candid feedback! We understand some of our rooms are on the smaller side. We do have larger room options available as well as options that include mini-refrigerators and sitting areas in the room. Let us know the next time...More

Hotel's Favorite
Reviewed March 17, 2018

I like the Indigo brand. We have used them several times in Brooklyn for business travel and I find them very accommodating. My stay in Boston was no exception. The room was more than adequate and the service was great. It was not far from...More

1  Thank JDRolle R
Reviewed 3 weeks ago via mobile

When I booked, I mistakenly thought riverside meant it was beside a river, but no. This shabby hotel was instead near a rail yard. My room overlooked a freeway and the rail yard—lucky me. Somehow the room was quiet but otherwise i would avoid this...More

Thank Outdoorsbuff
Response from Jonathan T, Guest Relations Manager at Hotel Indigo Boston - Newton RiversideResponded 2 weeks ago

Dear Outdoorsbuff, We are sad to hear you did not enjoy the location of the hotel. Many of our guests enjoy being located adjacent to the subway as it provides easy and inexpensive access to the downtown. We are happy to hear your room was...More

Reviewed 3 weeks ago via mobile

We had been fans of Hotel Indigo Newton Riverside since 2015. After our stay 4/20-4/21 (room 412) and 4/21 (rooms 211-212), we will not return. We had a reservation for 4/25 but canceled. We had several issues: (1) Sat night 4/21 a loud drunk belligerent...More

1  Thank ebbjunior
Response from Jonathan T, Guest Relations Manager at Hotel Indigo Boston - Newton RiversideResponded 2 weeks ago

Dear ebbjunior, We are sorry to hear your stay did not meet your expectations. I am happy to say we are making changes to our restaurant menus which you should find more accommodating and better suited for your needs. I unfortunately cannot do much to...More

Reviewed 3 weeks ago via mobile

You can tell how good a company treats its employees by their attitudes That being said, the front desk must be treated ok but the housekeeping and maintenance people are so unfriendly and sullen faced. Our room was not cleaned well the whole stay. Dirty...More

1  Thank flybysts
Response from Jonathan T, Guest Relations Manager at Hotel Indigo Boston - Newton RiversideResponded 2 weeks ago

Dear flybysts, We are sorry to hear your experience was less than inspiring. We strive to meet all of our guests expectations. I apologize for your rooms cleanliness not being up to par as this is certainly not acceptable. As the Assistant General Manager I...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$171 - $328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$171 - $328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (120)
Room & Suite (237)
Dining (54)
Pool & Beach (42)
Amenities (71)
Business Center & Event Rooms (2)
Questions & Answers
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marlenis04
August 3, 2017|
AnswerShow all 2 answers
Response from bolityzo | Reviewed this property |
The front desk staff will issue "bracelets" to the guests during check-in. I think you can ask them for 'bracelets' if you are waiting. I am not sure how strict they are in checking 'bracelets'.
0
Votes
Kathleen B
April 4, 2017|
AnswerShow all 2 answers
Response from Cara S | Property representative |
Unfortunately Trip Advisor will not allow responses that include website links or HTML. A email address is rejected when listed. Please call 617-454-3434 to reach the General Manager directly. Thank you Jim
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Votes
Sonia T
August 2, 2016|
AnswerShow all 4 answers
Response from sunny77SI | Reviewed this property |
I didn't see a shuttle either. We took the green line train into Boston from the hotel, about a block away. I'm sure if you call the hotel they can give you all the info you need. I had called the hotel before I went... More
0
Votes
Room Tips
"As high up as possible and on the Grove Street side of the building."
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"Do not accept a room on the main floor"
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"Never trust this hotle with your laundry..."
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"read our review before you book the room here"
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