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Hotel Indigo Boston - Newton Riverside

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399 Grove St, Newton, MA 02462-1202
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Room & Suite (250)

About

#2 of 4 hotels in Newton
Location
Cleanliness
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Value
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Parking garage
Wifi
Outdoor pool
Restaurant
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
924Reviews12Q+A100Room tips

Reviews

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phillygyrl33 wrote a review Jun 2020
Philadelphia, Pennsylvania8 contributions13 helpful votes
Pros: Location: The area where this hotel is located was pretty easy to find. It was right off the highway and the trolley was in walking distance (5-8 mins). However, there was a disruption in the trolley service over the weekend so we ended up taking the trolley>shuttle bus>train to go into the city and our commute was 45 mins to an hour one way. We ended up taking an uber back to the hotel. Rooms: The rooms were clean and nicely decorate and the bed was comfortable. Breakfast: My mother and I ordered breakfast from the restaurant. The food was pricey, but the food was absolutely delicious with big portions. So much so....I was able to make my breakfast platter into two meals. I think I ordered breakfast from the restaurant every day of my stay. However, the service was non existent when I went down stairs to pick my food up. Onsite Convenience Store: Coffee/Tea on the go and you are able to grab breakfast sandwiches and pastries. Staff: Great customer service. The staff was efficient, attentive and helpful. All of my questions were answered and I felt at ease. Cons: Bathrooms: Small bathrooms. Small toilets. The a la carte pricing grid. There seems to be a charge for everything. You want/need a microwave in the room? Charge You want/need a mini fridge in the room? another charge There weren't any microwaves nor mini-fridges in the room. These were an added per night expense. I believe the microwave was $35 - $40 a night and the fridge was a more expensive charge. Overall, the hotel was clean, well-kept and conveniently located. The rooms were quiet and the staff were extremely helpful. I would probably come back for a quick weekend stay, but that is about it.
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Date of stay: September 2019
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Response from IHGService, Guest Relations Manager at Hotel Indigo Boston - Newton Riverside
Responded Jun 22, 2020
Hi phillygyrl33, Thank you for taking the time to post a review from your stay with us. While I am glad to read your comments about the room and customer service, I was also concerned about your comment about bathroom size, breakfast, and the in-room amenities. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us. I appreciate your as our guest. I still hope you would give us another chance in the future to show you how we make travel inspiring. Orlando A. Case Manager IHGService
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SCTraveler864 wrote a review Mar 2020
Greenville, South Carolina115 contributions82 helpful votes
This was a last minute booking when I decided I didn't want to fight the parking and traffic in Boston. The hotel is relatively accessible via Interstate 90 and 95. It does feel isolated on the site though there is transit within walking distance. The front desk staff was pleasant and the overall atmosphere is OK. It is clearly a redo of a Holiday Inn and the Indigo style rooms are starting to show their age (sagging lamps and tired carpet). The restaurant on site was stylish though pricey and the service for breakfast was pretty inattentive. On the whole, it was a decent value for what I paid. I wouldn't choose it on my next trip though.
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Date of stay: March 2020
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Response from jbeebe-center, General Manager at Hotel Indigo Boston - Newton Riverside
Responded Mar 9, 2020
Thank you for your response, we appreciate your feedback as this helps provide better services for our future guest. We hope to have another chance to host you in the future. Have a great day!
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mafischl wrote a review Jan 2020
Huntington, New York1,864 contributions107 helpful votes
A really good choice in the Boston area. Parking is both free and for the most part covered. There is an excellent restaurant and bar downstairs. Exercise room is good. I didn't use the pool. Rooms are good sized with large televisions. I would definitely stay here again.
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Date of stay: January 2020Trip type: Traveled with friends
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Response from jbeebe-center, General Manager at Hotel Indigo Boston - Newton Riverside
Responded Jan 28, 2020
Thank you for the great review! We hope to have the pleasure of hosting you again soon!
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jtwrevo wrote a review Dec 2019
Columbus, Ohio89 contributions29 helpful votes
very friendly people. however. no coffee or cream two days in a row. heat in "Phitness" center was 84 degrees. asked them to fix it the next day it was 86. TVs in "phitness" center don't work.7 tvs, 8 remotes. none worked. Woman at front desk could not tell me anything within walking distance.there are plenty of stores 1 mile straight down grove street.took 1o minutes to get hot water (maybe because 7th floor?) convenient at it is at riverside green line stop.woman registered me for loyalty program but forgot so I had to do it again. Best employee was Cedric. Heat in rooms was wonky. blew cold air even as heating up
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Date of stay: December 2019
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Response from jbeebe-center, General Manager at Hotel Indigo Boston - Newton Riverside
Responded Dec 27, 2019
Thank you for your review. As we're disappointed that your stay was subpar compared to last year we appreciate your honest feedback as this will help improve our services. We're glad that Cedric was able to assist and appreciate you bringing up your concerns as we can address this is the future.
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cjenison wrote a review Dec 2019
Princeton, New Jersey4 contributions1 helpful vote
Room and hotel were very clean but the hotel wanted to charge for everything else. Way overpriced. no amenities in bathroom. Check in is 4:30 ! they wanted $50 to check in early and then $ to use pool. Chairs at pool had reserved signs on them at 7pm at night and the pool closes at 8pm. My credit card was actual charged $50 in case I used services. Usually the card is just on file.
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Date of stay: August 2019Trip type: Traveled with family
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Response from jbeebe-center, General Manager at Hotel Indigo Boston - Newton Riverside
Responded Dec 27, 2019
Thank you for your response. Please email accounting@indigonewton.com so they can further assist with the additional charge.
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PRICE RANGE
$108 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo newton, hotel indigo boston
LOCATION
United StatesMassachusettsNewton
NUMBER OF ROOMS
191
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Frequently Asked Questions about Hotel Indigo Boston - Newton Riverside
Which popular attractions are close to Hotel Indigo Boston - Newton Riverside?
Nearby attractions include Lower Falls Wine (0.6 miles).
What are some of the property amenities at Hotel Indigo Boston - Newton Riverside?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Indigo Boston - Newton Riverside?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Indigo Boston - Newton Riverside?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Indigo Boston - Newton Riverside?
Conveniently located restaurants include Papa Razzi Wellesley, CK Shanghai, and Jin's Fine Asian Cuisine.
Are there opportunities to exercise at Hotel Indigo Boston - Newton Riverside?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo Boston - Newton Riverside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Boston - Newton Riverside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Boston - Newton Riverside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Indigo Boston - Newton Riverside?
Many travelers enjoy visiting Gore Place (3.5 miles), Lyman Estate Greenhouses (3.6 miles), and Echo Bridge (1.9 miles).
Is Hotel Indigo Boston - Newton Riverside accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.