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Crowne Plaza Hotel Boston - Natick

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Traveler (66)
Room & Suite (44)
Dining (14)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor6%
  • Terrible5%
Travelers talk about
“the verve”(54 reviews)
“mile radius”(7 reviews)
“logan express”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
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Reviews (571)
There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Show reviews that mention
All reviewsthe vervemile radiuslogan expresslarge mallpantry restaurantlava lampsexecutive floornatick areafront desk stafftrain stationdirectly across the streetmass pikeshopping and restaurantsshuttle servicefree shuttlebusiness tripnew england
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31 - 35 of 551 reviews
Reviewed September 6, 2017

We had to make last minute reservations and we were pleasantly surprised. Great room for a great value. The hotel has a free shuttle down to the T station in Natick. Very convenient if you take the train into the city. Staff was great, bar...More

Thank Beth H
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded September 8, 2017

Thanks for mentioning my wonderful staff! Lynne

Reviewed August 30, 2017

I stayed at this hotel last week for business and brought my 2 teenagers (18 & 16) along for the trip. They wanted to explore Downtown Boston and Tour Harvard University. The Shuttle Bus driver (Shane) was very friendly and helpful with directions. He drove...More

1  Thank Kim B
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded September 1, 2017

Thanks for mentioning Shane! He is relatively new to the team and he will be thrilled to see these comments. Thank you so much. Lynne

Reviewed August 26, 2017

My wife and I spent three nights here will traveling in the Boston area. Although it was very clean and the staff was excellent and very nice the hotel is the worst Crowne Plaza I have ever encountered in 45 years of national travel. It...More

1  Thank anniversaryinfl
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded August 28, 2017

Thanks for mentioning my wonderful staff. Yes we are a full service hotel and do not have refrigerators and microwaves like the Marriott Courtyard products do. As a limited service hotel, they expect their guests to bring their own food and beverage as they have...More

Reviewed August 21, 2017 via mobile

I stayed here as part of a business trip a few weeks ago. The staff were very friendly on reception. The hotel was clean and quiet. The rooms were just okay. They were nice don't get me wrong, but they needed a little brightening up....More

3  Thank the_crunchy_apple
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded August 22, 2017

Thank you for mentioning my great staff and I have noted your lukewarm coffee comments. Thanks for letting me know. Lynne

Reviewed August 20, 2017

I stayed here one night instead of Crown Plaza Woburn that I normally stay at at since I had never visited Natick Mall (always went to Burlington Mall). It was nice that they sent me 600 welcome bonus before the stay and I was so...More

1  Thank hland1985
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded August 22, 2017

I'm sorry that you had a less than adequate check in. I will share your comments with our front desk agents. They know what to do, you should have been greeted warmly and given what you need to have a great experience. Sorry about the...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$137 - $262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$137 - $262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (66)
Room & Suite (44)
Dining (14)
Business Center & Event Rooms (5)
Questions & Answers
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Lindsay813
September 29, 2016|
Answer
Response from 1diva | Reviewed this property |
There is a mini fridge in the room. There is not a microwave .
1
Vote
cris925
April 12, 2016|
AnswerShow all 2 answers
Response from Dan R | Reviewed this property |
Not sure about the pet friendly but it seems they are a pretty clean chain. The rooms were clean.
0
Votes
Bill D
January 20, 2016|
AnswerShow all 3 answers
Response from Susan M | Reviewed this property |
No, there's no pool at the hotel. There's a small gym on the main floor, and the beautiful Natick Mall is across the street if you're into mall walking. But no pool. Sorry.
0
Votes
Room Tips
"away from the highway and Air con units"
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"South side rooms quieter away from the main road. Top floor rooms very spacious. Join IHG and get upgrades..."
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"Not all rooms have a fridge so make sure that you ask for that if you need one."
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"We're on the 1st floor no view but equipped with out door balcony."
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