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Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
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507 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Showing 490: English reviews
boston
Reviewed January 19, 2014

Leisure stay in late December. Check-in was curt and unfriendly - with non-existent IHG platinum recognition. (Unusual - most other IHG hotels, including Crowne Plazas, give me a free bottle of water or some other way of recognizing frequent stayer). I think the frequent guest relations manager is not doing their job. Maybe they don't want frequent guests? Room was...

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Helpful?
2Thank sudburyswimmer
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear sudburyswimmer, We truly appreciate your feedback regarding your stay with us. I apologize that at check-in you were not recognized as one of our valued Platinum Elite Members of IHG Rewards Club. Our Guest Services team is dedicated to welcoming back our repeat guests and has made this a top priority, while introducing some new exciting changes. Above everything...

NC - USA
Reviewed January 1, 2014

Never stayed here before, but recently for 4 nights. Very interesting 60s concept hotel feels out of place across from the Natick Mall? They kinda get the theme they were going for but play 50s music in the lounge, when sound system is working. Rooms were fine. Pantry was fine and service was fine. In some ways more than you'd...

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Helpful?
Thank BSha246
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear BSha246, We are happy to hear you enjoyed your stay at our the Verve. Our Bose sound system is a wonderful addition to our lobby area and was part of our recent renovation. We appreciate you taking the time to share your review and hope to have the opportunity to serve you again in the future. Feel free to...

Princeton, New Jersey
Reviewed December 23, 2013

We have stayed at this hotel numerous times and always had a pleasant experience. This time, it was absolutely awful. The room was a bit run-down. The lights over the bed were not working, the TV was non-functional, the shower dripped loudly and there was not enough coffee for two people to have one cup each. Since we are terribly...

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Helpful?
2Thank F B
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear F B, Thank you for sharing your review about your recent visit with us. We appreciate your loyalty by keeping us in mind when you travel. I apologize that this experience was not a positive one like others you have had in the past. We are always trying to improve our service and your valuable feedback helps us know...

Fruitland Park, Florida
Reviewed December 17, 2013

Stayed here for three nights while on business, room was on the first floor, clean but very tired looking and worn. This room had a door that opened out to the back patio area adjoining to the room, great if you smoked, heard people at night from the bar area, talking and socializing outside, not the quietest of room. If...

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Helpful?
Thank Soapster1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Soapster1, On behalf of our team here at the Verve, thank you for taking the time to write your review. I am glad you found our staff to be helpful and that you enjoyed the coffee shop in our Emack and Bolio's cafe. We are always looking for ways to improve our services and I apologize your experience was...

Arlington, Virginia
Reviewed December 16, 2013

I arrived on December 12th, 2013 and was staying at the hotel for 1 night for a very important business meeting in Framingham early the next morning. I called the front desk for a wake-up call around 11 p.m. and asked for a 7:15 a.m. wakeup call. The gentleman at the front desk called my room back to confirm my...

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Helpful?
2Thank John_Michael_1975
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear John_Michael_1975, Thank you so much for taking the time to share your comments on your stay. We value all feedback and are truly sorry to hear that your experience did not meet the standards you have come to expect from the Crowne Plaza brand. As you mentioned, we do have a "Wake Up Call Guarantee" policy. Our staff takes...

Charlotte, North Carolina
Reviewed December 13, 2013

Checked in last night for a 1 night business trip. Was woken up at 1am with partying and hall traffic across hall. I called security and was assured problem would be resolved. At 130 noise still same level, was about to call security again but the fire alarm goes off instead. When exiting room to evacuate realized the entire hallway...

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Helpful?
5Thank Peter N
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Peter N, Thank you for taking the time to share your feedback on the hotel. Also, thank you very much for the flattering comments on the staff, regarding Nathan. We appreciate your comments and I'm sorry to hear that your experience at the Verve Crowne Plaza was not a positive one. Please know that we take matters like this...

Philadelphia, Pennsylvania
Reviewed December 6, 2013

From the in-room food delivery service to the overall customer service from concierge to waiters, the service was exceptional. Nathan R. (one of the concierge) went out of his way to provide me with a tie that I had forgotten for a big interview, he took it off his neck without any questions asked and really saved my interview. Good...

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Helpful?
Thank Andres M
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Andres M, Thank you for your comments and 5-star review! We are thrilled to hear of your wonderful overall experience at the hotel and glad you enjoyed your room service meal. Nathan is a great new addition to our team - I am so happy he was able to save your interview! I will pass along your kind feedback...

New York
Reviewed November 29, 2013

We stayed one night over Thanksgiving. The room was surprisingly comfortable and the bathroom renovated. The water pressure in the shower was great, as was the lighted makeup mirror (set in front of the counter, not in the back, so I could actually use it.) There were open shelves to place toiletry kits. In the room, instead of a dresser,...

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Helpful?
Thank MsBizWiz2
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear MsBizWiz2, We greatly appreciate you taking the time to share your 5-star review and comments about your stay.!We are pleased to hear you found your room and bathroom to be nicely appointed, and liked the shelves and space available to store clothes. We pride ourselves on being an affordable and convenient alternative to the city of Boston and we...

Holden, Massachusetts
Reviewed November 25, 2013

Came to Natick for a 2 day seminar and decided not to fight the traffic in and out of Natick. The room was spotless, very nice and the bed very comfortable. Met one of the cleaning staff on my way in and she was extremely friendly and helpful. In fact everyone at the desk was also very friendly. The fact...

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Helpful?
Thank Carol B
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carol B, Thank you for taking the time to review your stay with us! We are so pleased to hear that you found the room nicely appointed and the bed very comfortable. We appreciate your kind comments about the front desk and housekeeping staff. Our hotel offers a complimentary shuttle within a 2-mile radius, which goes to the Natick...

Brooklyn, New York
Reviewed November 25, 2013

Trendy feeling hip hotel with a 60's- 70's theme. The retro style gives the hotel a very fun vibe. We stayed at the Verve 1 night for a family function at the hotel. Large upscale well appointed room , very comfortable bed. Great bathroom & toiletries . No fridge or in room safe. The heat worked well & easy to...

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Helpful?
Thank ReneBeth01
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ReneBeth01, Thank you for taking the time to share your great comments! We have recently undergone some very exciting renovations and are glad to hear you liked the decor and vibe. We are glad you found the rooms to be nicely appointed with a variety of amenities. While we do not have safes available in the rooms, we do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 

Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Location: United States > Massachusetts > Natick
Price Range: $106 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Boston - Natick staff and other travelers.
12 questions
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3 months ago
Wolcott, Connecticut
over a year ago
Old Bridge, New Jersey
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Boston - Natick staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dont leave your belongings behind!”
 of 5 bubbles NN939, 4 weeks ago | Read review
“Quieter farther from the elevator and higher up to avoid noise from functions being held.”
 of 5 bubbles robird, Sep 22, 2016 | Read review
“7th floor.”
 of 5 bubbles 447garetht, Aug 27, 2016 | Read review
“no complimentary coffee”
 of 5 bubbles psuprd, Aug 11, 2016 | Read review
“Go through AAA”
 of 5 bubbles Ladyjeyes , Aug 3, 2016 | Read review
5 of 5
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