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Crowne Plaza Hotel Boston - Natick

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1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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434 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Holden, Maine
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 24, 2013

My wife and i stayed here while visiting our daughter for the second time and both experiences were wonderful. Rooms were very clean and well appointed. We also loved the little breakfast restaurant, it is designed like a modern upscale diner and our server was very attentive.

Helpful?
Thank patsfan138
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear patsfan138, Thank you for taking the time to share your wonderful experience at the Verve Crowne Plaza Natick! We do have a truly unique property and I am glad you and your wife enjoyed your accommodations. We hope you decide to make this your home when visiting your daughter! I will pass along your wonderful comments about your server... More 

Grand Blanc, Michigan
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 23, 2013

This is a very good Hotel for Business meetings. has plenty of meeting rooms. If I were going to need a good place to plan a business meeting I would use this Hotel. But as far as a Hotel for staying a night or two because I am in the area I would not stay there. The room we had... More 

Helpful?
Thank Carl J
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carl J, Thank you Carl for taking the time to share your experience at the VERVE Crowne Plaza. I am delighted to hear you had a wonderful experience at your meeting and with our banquet staff. We are continuously looking for ways to improve so your feedback is very important to our management team. I have shared your comments... More 

Binghamton NY
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 17, 2013

I have stayed at this property numerous times both before and after the major renovations. This hotel is modern, trendy and is in a great location. The hotel is clean and modern with a very friendly staff. The Pantry eatery and lobby lounge are also excellent and very reasonably priced. It is about a 15 minute ride into the city... More 

Helpful?
Thank blapicol
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear blapicol, Thank you for taking the time to share your experience at the Verve Crowne Plaza! I would like to thank you for your loyalty in returning after the renovations and I am glad you are very pleased with our new look. I am delighted to hear that you had a positive experience in both the Pantry Restaurant and... More 

Hong Kong, China
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 8, 2013

Rooms are very comfortable and up to InterContinental's standard, worth for business travel. Front desk service need to be improve as they gave wrong advice and timetable for the train to the downtown, not professional serive at all, Also nobody help us on our lugguages which is disappointed. Location are quite, not much to do besides business travel.

Helpful?
1 Thank YanFong
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear YanFong, Thank you for your review regarding your experience. We are pleased you enjoyed your room accommodations. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate... More 

Carlsbad, California
Level Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed September 4, 2013

Outside appearance of the Hotel was nice as well as inside-initially. After leaving the room at 10am and returning after 9pm our room hadn't been cleaned! We called the front desk right away. After waiting 15 minutes someone arrived with 4 fresh towels-she had not been told that are room hadn't been cleaned. I had to ask her to take... More 

Helpful?
1 Thank copejenney
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear copejenney, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

Italy & USA
Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed September 3, 2013

During a road trip and at the last minute we needed a hotel where I could stay while the girls went off to a Taylor Swift concert nearby. Everything in the area was sold out. Once the desk staff knew that my kids were there for the concert a great room opened up! It was clean, the restaurants were completely... More 

Helpful?
Thank BKBA
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear BKBA, Thank you for sharing your experience at the VERVE Crowne Plaza Boston Natick. I am glad your road trip gave you an unexpected stop and a chance to experience our unique property for the first time. Our staff has a strong passion for customer service and I am so glad your daughters had a wonderful time, at the... More 

Antrim, New Hampshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 25, 2013

This hotel is a great place to stay, especially if location is important. It is across from the Old Shopper's World Mall and the new Natick Mall which makes for easy access to many great stores, restaurants and movie theaters. It is also a quick and easy commute to Boston via the Massachusetts Turnpike or to Cape Cod via Route... More 

Helpful?
Thank Sherrill_11
Peter B, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Sherrill_11, Thank you for your informative response regarding your time here with us at The Verve Crowne Plaza. We have been very fortunate to have recently undergone some renovations and are proud to offer our guests the best and freshest accommodations in the area. Thank you for also taking the time to share some of the details that could... More 

Rhode Island
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 24, 2013

We had a great long weekend at the Crowne Plaza. Directly across the street from the beautiful Natick Mall, updated rooms, nice little coffee shop that also serves ice cream. With so many good restaurants around we didn't make it to the one in the lobby. Check in and out was a breeze and ample parking. Would stay here again!

Helpful?
Thank RhodeIslandBlinny
Peter B, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear RhodeIslandBlinny, We are happy to hear you enjoyed your stay and were able to indulge in some of the areas amenities over the course of the long weekend. We are in a retail and food and beverage heavy area and as a result, our guests are sometimes spoiled with options; however, I assure you that our Pantry Restaurant stands... More 

Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 13, 2013

In to MA on business for two weeks & stayed at Natick Crowne Plaza. Hotel is clean & modern with good service. Most are helpful but a few on the reception look the other way when you walk past to avoid contact. I stayed on the Club/Executive floor which didn't seem to offer anything extra & the complimentary drinks &... More 

Helpful?
Thank Dave n
Peter B, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear daven2505, Thank you for your recent review of the Verve Crowne Plaza Natick! There are absolutely some great points mentioned in your feedback and I hope that you will be confident that I will share these with our management team. I also noticed that you are an IHG Elite member; we greatly value all of our loyal guests whether... More 

Halifax, Canada
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 9, 2013

Enjoyed this hotel on our way to Cape Cod from Nova Scotia. Youngest daughter wanted to visit the nearby American Girl store so this hotel was located ideally. Room was very clean and perfectly large enough for 2 adults and 2 daughters. They allowed us to check in early with no problems and although they accidentally double charged us for... More 

Helpful?
Thank DeanW3
Peter B, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear DeanW3, I hope that you enjoyed the remainder of your trip! We are fortunate to be in such an exciting area and we are proud to offer an American Girl package for our arriving guests. Thank you for choosing The Verve Crowne Plaza; I hope that you had an opportunity to enjoy some of the unique renovations to our... More 

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