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Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Showing 473: English reviews
North Carolina
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed August 27, 2014

I was disappointed with this hotel. We brought our daughter to a nearby college to begin her freshman year and had hoped this hotel would be our "go-to" place upon any future visits. After spending two nights here, I would try very hard to stay elsewhere, unfortunately. The carpets in the elevator, our 5th floor and in our room were... More 

Helpful?
3 Thank cubamom
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear cubamom, Thank you very much for your honesty and taking the time to provide us with this feedback. We appreciate your loyalty as a Platinum Elite Member. We sincerely apologize for all the little issues you encountered during your stay, including the condition of your guest room, amenities and carpet. We greatly appreciate you taking the time to share... More 

Ogunquit, Maine
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed August 25, 2014

We've just returned from two nights at the Verve Crowne Plaza in Natick and very much enjoyed our stay. Although it lists itself as Boston - it is quite a distance away. About an hour by train and MTA or about 10 miles to the nearest MTA station. It is better known for it's very large shopping mall directly across... More 

Helpful?
1 Thank Cantin2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your stay, as well as your wonderful feedback on our remodel and unique decor and vibe! We are glad to hear you found the Pantry Table buffet had much variety and that you enjoyed your hot breakfast. The Natick Collection is the largest retail concentration in New England and... More 

San Antonio, Texas
Level Contributor
142 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed August 21, 2014 via mobile

I was a bit thrown by the wall of lava lamps in the entrance to the hotel. But once inside I realized they were a part of an eclectic decor and overall funky vibe the hotel is trying to achieve. The room itself was well appointed but the shower was well below par. The tub was chipped and peeling and... More 

Helpful?
1 Thank Worldwidelunas
Stephanie C, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Worldwidelunas, We are happy that you liked our central location to the shopping centers and restaurants. We apologize that the shower was below your expectations, and want to thank you for sharing your feedback; it gives us an opportunity to improve the hotel. I would like an opportunity to discuss with you further your experience you had with us.... More 

Meiringen, Switzerland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 20, 2014

Crowne Plaza is a known and respected name, but the staff at this one is very accommodating. I was attending a conference and reception kindly sent me a text message as soon as my room was ready. When I needed to quickly catch a train into Boston and the hotel shuttle was away, a staff member drove me there right... More 

Helpful?
Thank Kathleen582013
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Kathleen582013, thank you for your wonderfully kind words on our staff and 5-star review! We are so happy to hear you had an enjoyable stay with us and that our shuttle driver was able to help you make the train in time. Also, we are glad you had a delightful meal in our Pantry Restaurant. Come back and see... More 

Edinburgh, United Kingdom
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed August 14, 2014

I primarily booked this hotel so we could stay near the American Girl store at Natick Mall which was part of a touring holiday around New England and did not hold out for mch in terms of quality, I was wrong. As soon as you walk into the hotel there is a fab reception, helpful reception staff and even a... More 

Helpful?
1 Thank Ge0rdie_Mark
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you Ge0rdie_Mark for your glowing comments! We are so pleased to hear you enjoyed the boutique style of our hotel and unique decor. The American Girl package is a very popular package at our hotel, and we are certainly in a perfect location to visit the amazing store and bistro! I'm so glad it added to your daughter's visit... More 

Smithfield, Rhode Island, United States
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel is absolutely beautiful! The room, (executive level top floor) was huge! It had a King size bed, a large desk, a mini fridge & dresser draws. The way they set the room up was great because all the things I just listed were lined up perfectly even with each other on the opposite wall as the bed. It... More 

Helpful?
Thank Chris Mitchell D
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Chris Mitchell D, Thank you for your wonderful feedback! We are glad your stay in Natick was a pleasant and comfortable one; we are also pleased you found the rooms well equipped and spacious, and configured perfectly for your needs. Our newly renovated executive floor rooms and lobby are part of our major renovation and we are thrilled to... More 

2 reviews
5 of 5 stars Reviewed July 31, 2014 via mobile

I travel 325 days a year for work and I have to say this was by far one of the best stays I've had this year. Not only was the house staff courteous and friendly, as a Platinum member of IHG they definitely made sure that I felt welcome and I was consistently greeted by smiling faces. The night I... More 

Helpful?
Thank Chris P
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Chris P, It is wonderful to hear such positive feedback from a very seasoned traveler, as well as Platinum Elite IHG Rewards member! Thank you also your kind comments on the staff and service, and for sharing with others our convenient location and proximity to downtown Boston. We are glad you got to attend our monthly Violet Jam performance... More 

New Hampshire
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 28, 2014

The hotel decor had me perplexed. It was very modern, but had a lot of nostalgia items (old motorcycle, phone booth playing "The Birds", etc. I liked it, though. The room was very quiet, clean and comfortable. The staff was really nice, very friendly, and awesome to deal with. I was part of a large company function, and they were... More 

Helpful?
Thank MtHopper
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear MtHopper, We appreciate you taking the time to review your stay! We are honored to have hosted this company event; it is wonderful to hear our staff executed all parts seamlessly and exceeded expectations. We are thrilled for your feedback on our unique, eclectic decor and glad you found the rooms comfortable, clean and well appointed. Thank you for... More 

Whyalla, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 28, 2014

The room was organised by L&L Tours for one night. The hotel's location is quite confusing and in nights it can really be quite a pain. Our room's aircon was not working and were given another room. It's rather surprising that the room was not properly prepared before the occupants came in, in fact at 11pm in night. Hotel as... More 

Helpful?
Thank RupeshKG
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear RupeshKG, Thank you for taking the time to review your recent trip. I'm pleased to hear you found our rooms to be comfortable, spacious and well equipped for your needs. I am truly sorry that the air conditioning unit was not working, and for the inconvenience caused by your room needing moved. As a Crowne Plaza, we strive to... More 

London, United Kingdom
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed July 27, 2014

Easy to find, easy access by car but quiet a bit in the middle of nowhere. Reception personal was a disaster, no customer care at all. Had a late arrival, we nearly had to apologize to wake them up at 10pm.

Helpful?
2 Thank Sandy D
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Sandy D, Thank you for taking the time to share your candid feedback. I sincerely apologize you did not have a warm welcome upon your arrival, and that your interactions with our Guest Services team did not meet the level of service you expect from the Crowne Plaza brand. If you have the chance to discuss your experience in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 

Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester St, Natick, MA 01760-1514
Location: United States > Massachusetts > Natick
Price Range: $149 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
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