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Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
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497 Reviews from our TripAdvisor Community

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Showing 480: English reviews
new york,ny
Reviewed September 7, 2014

nice hotel, comfortable beds. I got a very good nights sleep. Funky bar, front desk staff was very polite. The only negative was that the hallway carpet was stained and the wallpaper had scratches on it. This was the second time i stayed at this property and will again.

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Helpful?
2Thank ale722
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ale722, Thank you for your review and sharing your great comments on our comfortable beds! We are so glad you had a good nights rest while staying with us. We are in the process of making some improvements to our facilities including the hallway areas you mentioned. Thank you again and we look forward to your next visit! Best...

Springfield, Massachusetts
Reviewed September 7, 2014

We were there for my niece's wedding. Great rooms and pretty good service. The room was nicely appointed and the beds were very comfortable. Free wifi if you're a member if their rewards program. The staff was friendly and competent. Minor complaints...we had a very difficult time finding a luggage cart to help get luggage in/out. 1. There only seemed...

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Helpful?
1Thank 927LarryS
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 927LarryS, Thank you for taking the time to share your experience at the Verve. We're delighted you had an enjoyable time at the wedding, and found our rooms comfortable and well suited for your needs. I do apologize for the inconvenience and difficulty you had in finding a luggage cart. We do have three carts and while all are...

Skaneateles, NY
Reviewed September 3, 2014

This was our second stay at the Verve in Natick. The value is incredible. Very clean, pleasant rooms, comfortable beds, beautiful bathrooms with good water pressure. The lobby areas and hallways are very interesting. Lots of retro decor with movie and pop culture references. We get a kick out of it! The staff is very nice and we were able...

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Helpful?
Thank Skantravellady
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Musiclady17, It is a joy to hear such positive feedback from a Top Contributor on TripAdvisor! We can't thank you enough for your kind words and for taking the time to share your experience with others. So glad your second visit was enjoyable and relaxing, and that you enjoyed the unique, retro decor. See you next time! Warm Regards, Melanie...

Huntingdon Valley, Pennsylvania
Reviewed September 2, 2014

We were very disappointed with our stay during Labor day weekend. After checking in to our room, we found out that the air conditioner was very noisy. Called the front desk, and few minutes later Mr. Whitfield from guest services showed up to move us to a different room, was very apologetic and offered us some bonus points for our...

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Helpful?
Thank bonbonbon3
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear bonbonbon3, Thank you for your honest feedback. I am truly sorry for your unsatisfactory experience with us and that the A/C unit in your room caused a disruption during your stay. Most of all, I regret that we did not meet or exceed your expectations for a Crowne Plaza hotel. Thank you for your kind comments about Mr. Ryan...

Manalapan, New Jersey
Reviewed September 2, 2014

This Crowne Plaza is more than just another hotel. Was greeted by very friendly desk staff, given a room on the executive floor, and asked if there was anything else that I needed several times. The room was a good size, 2 doubles, with outlets right next to the bed that were very accessible. The hotel has a bar in...

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Helpful?
Thank matthtravels
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear matthtravels, We are so very grateful for your thoughtful review! Thank you for taking the time to really share your experience and recognize our customer service team. It is our goal with each guest to meet and exceed expectations, and so rewarding to hear your comments. So glad you've decided to make us your home when visiting the MetroWest...

scarsdale
Reviewed September 2, 2014

My Husband and I had a 4 night visit followed by a 3 night visit at the Crowne Plaza Natick in August 2014 . It was one of the FINEST hotel experiences we have had . And we have traveled extensively! From the graciousness of the personnel (Lovely Melanie Fass made our stay a home away from home) and Bret...

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Helpful?
Thank judcor
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Judcor, Thank you so much for your kind, thoughtful feedback on the hotel and of course lovely comments on our staff! I have shared your nice words with Bret, Felicia and the rest of the team here and we really appreciate you noticing. It was such a joy meeting you and seeing smiling familiar faces each day. We're glad...

New York, NY
Reviewed August 31, 2014

I stayed at this Crowne Plaza in Natick 3 years ago. The rooms had just been renovated and the lobby was still under construction. I was very impressed and looked forward to seeing the hotel again with the completed renovation. What a disappointment. The hotel has a retro Jetsons/Brady Bunch late 60s/early 70s vibe. The lobby and hallway decor and...

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Helpful?
1Thank Juniper19
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Juniper19, We appreciate you taking the time to share your comments. I am truly sorry you had a negative experience with us and for the condition of your guest room and facilities. We know you have many choices for hotels in the Natick area and I regret that we did not meet the level of quality you have come...

Weymouth, Massachusetts
Reviewed August 30, 2014 via mobile

We used to live in Weymouth and came down to visit friends and family in the area. We loved the decor for the nostalgia and vibrancy. The customer service was great! Very professional staff who went out of their way to assist us with a variety of requests. Although all were friendly, Bret and Melanie stand out as being exceptionally...

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Helpful?
Thank imbizetbizet
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear imbizetbizet, Thank you for your kind words and 5-star review! It is an absolute joy to hear that we exceeded your expectations and made your visit memorable. I've shared your comments with Bret and the rest of our staff and we appreciate you taking the time to review your stay. It was great having the chance to meet you,...

North Carolina
Reviewed August 27, 2014

I was disappointed with this hotel. We brought our daughter to a nearby college to begin her freshman year and had hoped this hotel would be our "go-to" place upon any future visits. After spending two nights here, I would try very hard to stay elsewhere, unfortunately. The carpets in the elevator, our 5th floor and in our room were...

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Helpful?
3Thank cubamom
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear cubamom, Thank you very much for your honesty and taking the time to provide us with this feedback. We appreciate your loyalty as a Platinum Elite Member. We sincerely apologize for all the little issues you encountered during your stay, including the condition of your guest room, amenities and carpet. We greatly appreciate you taking the time to share...

Ogunquit, Maine
Reviewed August 25, 2014

We've just returned from two nights at the Verve Crowne Plaza in Natick and very much enjoyed our stay. Although it lists itself as Boston - it is quite a distance away. About an hour by train and MTA or about 10 miles to the nearest MTA station. It is better known for it's very large shopping mall directly across...

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Helpful?
1Thank Cantin2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your stay, as well as your wonderful feedback on our remodel and unique decor and vibe! We are glad to hear you found the Pantry Table buffet had much variety and that you enjoyed your hot breakfast. The Natick Collection is the largest retail concentration in New England and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 

Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester St, Natick, MA 01760-1514
Location: United States > Massachusetts > Natick
Price Range: $99 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Boston - Natick staff and other travelers.
11 questions
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2 months ago
Wolcott, Connecticut
over a year ago
Old Bridge, New Jersey
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Boston - Natick staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Quieter farther from the elevator and higher up to avoid noise from functions being held.”
 of 5 bubbles robird, Sep 22, 2016 | Read review
“7th floor.”
 of 5 bubbles 447garetht, Aug 27, 2016 | Read review
“no complimentary coffee”
 of 5 bubbles psuprd, Aug 11, 2016 | Read review
“Go through AAA”
 of 5 bubbles Ladyjeyes , Aug 3, 2016 | Read review
“The first and second floor are probably noisy when there are weddings going on.”
 of 5 bubbles LaurenShan1011, Jul 11, 2016 | Read review
5 of 5
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