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I just hosted an event at this hotel yesterday and their catering and events staff (all three ladies I worked with) were fabulous! Also the woman who served the lunch and afternoon cookies was one of the most friendly individuals I've encountered in a while....More
A complimentary breakfast would be nice, but other than that the rooms are updated, clean and well-appointed. Staff is friendly and helpful. Location is great for me and proximity to Natick Mall is great for goodness and shopping.
Their lobby is nice and the staff is ok, but other than that this place is a mess. I arrived after a long trip. Check-in started out smooth, but after hauling my luggage up to my room, the key didn't work. So I had to...More
4 Thank Jason H
Response from Frank D, General Manager at Courtyard Boston NatickResponded May 19, 2017
Thank you for your feedback. I am sorry we fell short of you expectations during your stay. I will review your comments with our team to ensure future guests do not have the same issues.
The best thing about this hotel for me, was the customer service. Almost each and every person was extremely friendly, and genuinely happy to help. The only person that I did not experience great service from, was the gentleman that worked at the coffee bar....More
Response from CSM_HotelManager, Manager at Courtyard Boston NatickResponded May 18, 2017
Thank you for your review. We are glad you enjoyed your stay with us and found our customer service friendly. We hope to see you again soon!
Stayed for a business trip for three nights. Welcome at reception was friendly, check-in efficient.
The room was spacious and clean, the bed comfortable. The hotel has a 'cafe' with few choices for breakfast and Starbucks coffee.
The downside was the extremely noisy air conditioning...More
Response from Frank D, General Manager at Courtyard Boston NatickResponded May 5, 2017
Thank you for your feedback. We will share your comments with our management team to ensure the issues you had with the HVAC unit and toiletries are taken care of so that they do not impact a future guest.
$117 - $307 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Boston Natick Hotel Natick ,