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Holiday Inn Hotel & Suites Marlborough

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265 Lakeside Ave, Marlborough, MA 01752-4503
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$72
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Traveler (39)
Room & Suite (11)
Dining (3)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Hotel & Suites Marlborough
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 12 hotels in Marlborough
Location
Cleanliness
Service
Value
Bordering on the MetroWest region of the State, the smoke-freeHoliday Inn Hotel and Suites in Marlborough is at the Crossroads of New England in central Massachusetts. Situated on Rt. 495, minutes from Route 290 and the Mass Pike, Route 90, the hotel is surrounded by industry leaders in the fields of bio-tech, high-tech, finance and defense.We offer 153 well-appointed rooms and 20 spacious two-room suites. Suites feature a kitchenette, dining area, living room, and a king bedroom. Standard rooms include our kings and rooms with 2 double beds. Whether traveling for business or with family, our rooms are designed to fit your needs. Our 2nd and 3rd floor rooms are completely renovated with the rest of our rooms and suites scheduled for completion before summer. Hotel amenities include free parking, fitness center, indoor pool, restaurant, room service, lounge with pool table and big screen TV, on-site laundry, valet, ATM and business center. The hotel is completely smoke-free. Complimentary shuttle service is available to local companies as well as restaurants and shopping within a 5 mile radius. Downtown Boston, home of the Boston Red Sox, Bruins and Celtics and the TD BankNorth Garden, is within 40 minutes. Round trip van service to Logan Airport is available for a fee. Worcester, home of many colleges, the arts, hospitals and the DCU Center, is less than 18 miles away. The New England Sports Center is within 4 miles.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Portuguese
265Reviews2Q+A49Room tips
Traveler rating
  • 85
  • 77
  • 48
  • 32
  • 23
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Popular mentions
CFofLL wrote a review Feb 2020
Fredericton, Canada1,438 contributions263 helpful votes
We have stayed in this hotel several times in the past as it is quiet, convenient and clean. They are doing major Reno’s and upgrades so it should be nice when these are completed . They have a dining room which is very quiet but the food and service are good. The complementary breakfast was pretty standard.
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Date of stay: December 2019
Location
Cleanliness
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Response from srodriquenz, General Manager at Holiday Inn Hotel & Suites Marlborough
Responded Feb 22, 2020
Thanks for taking the time to review our property. we are very excited about the renovations and cant wait for everyone to come and see it. We look forward to seeing you again soon.
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maryofmassachusetts wrote a review Jan 2020
Plymouth, Massachusetts621 contributions226 helpful votes
Very friendly front desk and kitchen staff. Hotel recently updated and some work is continuing. Lovely breakfast buffet. Room was quiet and comfortable. Very nice stay before the holidays. There is a bar area, but closed before I checked in. USA today newspaper available in am.
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Date of stay: December 2019
Rooms
Location
Service
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Response from srodriquenz, General Manager at Holiday Inn Hotel & Suites Marlborough
Responded Feb 22, 2020
Thank you very much for the review. I am glad you enjoyed your stay at the Holiday Inn and Suites in Marlborough.
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Patraveler222 wrote a review Nov 2019
Philadelphia, Pennsylvania37 contributions8 helpful votes
We were “required” to stay here for a recent ice skating competition. I don’t know how these places are selected, but they would do far better to compete by providing a decent overnight experience rather than being part of a “list” of hotels for an ice skating competition . Room had evidence of leaks in the popcorn ceiling. Bathroom was in desperate need of updating. Outdated furniture appeared as though it has been gnawed on or taken a beating over the years. Breakfast buffet was mediocre and cost extra. Holiday Inn should be embarrassed to have this establishment holding their name. There appeared to be updated hotels within a mile radius.
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Date of stay: November 2019Trip type: Traveled with family
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Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough
Responded Dec 14, 2019
Dear Patraveler222, Thank you for choosing Holiday Inn Marlborough and for sharing your experience with us. I would like to apologize for any inconvenience caused by the quality of our breakfast and the maintenance of our building as well as our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
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Caryn wrote a review Nov 2019
Jog Road, Florida7 contributions1 helpful vote
We checked into the room, and I first thing l noticed is that the room was dark. I turned on every light in the place, and it was still little better than cave-like. It seemed clean enough, but who could really tell. I would not walk on the carpet in my bare feet. There were only two bath towels and two wash cloths, and one of the wash cloths had a mysterious stain on it that rendered it unusable. Basic choice of tv channels. On the plus side, plenty of places to eat and shop close by. (And I would suggest leaving the hotel to do that.)
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Date of stay: September 2019
Value
Service
Sleep Quality
Room Tip: Off the road, quiet
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Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough
Responded Nov 19, 2019
Hello carynmarkey, Thank you for your feedback regarding your stay at Holiday Inn Marlborough, MA. We are determined to deliver the joy of travel for all. Having to worry about the lighting and bathroom amenities are not in our list of activities for you. We will address these concerns. I have shared your comment to the hotel's management and ownership for review and service improvement. I hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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jcee-j wrote a review Sep 2019
Savannah, Georgia3 contributions1 helpful vote
I don't know where to start. So many problems. For $166 a night (During the week, not the weekend) I expected more. A basic room, not a suite. This room wasn't worth $80 a night. 1. Cloudy channels on the tv. 2. Awful bathroom. Toilet took forever to flush, weak shower pressure, and the exhaust fan didn't work 3. Phone didn't work in the room. Trying calling front desk from my cell and got no answer 4. Unable to connect to wifi 5. Car blocked in by other cars in morning when I was trying to leave for a morning meeting. 6. No wash cloths in my room after housekeeping cleaned up. I had to wash with a hand towel, because it took 7 hrs and multiple attempts before I finally got wash cloths. 7. Main entrance sits on a dangerous curve. Be careful when pulling in and out. The Holiday Inn sign by the road doesnt light up, so that doesn't help. 8. No microwave or mini fridge in room.
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Date of stay: September 2019Trip type: Traveled on business
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough
Responded Oct 10, 2019
Hello jcee-j, Thank you very much for your recent stay at our Holiday Inn Marlborough, MA. We are always Making guests smile, however, it seems that we failed this time. I am so sorry to see you did not enjoy your overall experience with us, especially with hannel selection, bathroom condition, room amenities, internet service and housekeeping. Not the experience we wanted you to have. We will address these concerns. I have made the hotel's management aware of your comment for review and for service improvement. I’d like to obtain some additional detail regarding your experience so we have sent you a private message. I hope to have the honor of serving you again should your travels bring you back to Marlborough. Sincerely, Orlando A. Case Manager IHGService
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PRICE RANGE
$94 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites marlboro, holiday inn marlborough, marlborough holiday inn
LOCATION
United StatesMassachusettsMarlborough
NUMBER OF ROOMS
173
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Frequently Asked Questions about Holiday Inn Hotel & Suites Marlborough
Which popular attractions are close to Holiday Inn Hotel & Suites Marlborough?
Nearby attractions include Apex Entertainment (0.7 miles) and The Prospector (0.5 miles).
What are some of the property amenities at Holiday Inn Hotel & Suites Marlborough?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Hotel & Suites Marlborough?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Hotel & Suites Marlborough?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Hotel & Suites Marlborough?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Hotel & Suites Marlborough?
Conveniently located restaurants include Pruller Restaurant, 99 Restaurants, and Pleasant Pizza & Deli.
Are there opportunities to exercise at Holiday Inn Hotel & Suites Marlborough?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Hotel & Suites Marlborough?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Hotel & Suites Marlborough?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Hotel & Suites Marlborough offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Hotel & Suites Marlborough?
The staff speaks multiple languages, including English, Spanish, and Portuguese.