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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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611 Reviews from our TripAdvisor Community

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Showing 600: English reviews
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Coffee is weak , Staff should all be on same page , if they are it doesn't show. The air conditioner in our room did not function very well . Did I happen to mention that the coffee is weak , weak , weak .

Helpful?
Thank PATRICK S
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry our hotel did not meet your expectations, and our coffee did not suit your tastes. We strive to provide every guest with an enjoyable experience. I hope you will give us another opportunity to exceed your expectations in the future. Rick Skinner General Manager More 

Barre, Vermont
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

staff was friendly. directions were easy ! price was right and location was great restaurant on property was a great price.Lots of parking and shopping within walking distances and even more restaurants in walking distance.

Review collected in partnership with Best Western

Helpful?
Thank Cathy S
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I’m so pleased to know we exceed your expectations to such an extent. With our great location, friendly staff and great amenities like free wifi and complimentary breakfast, our value can’t be beat! We look forward to your next stay with us. Rick Skinner General Manager More 

Worcester, Massachusetts
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This Best Western is not one of the nicest I have ever stayed in. run down, in need of serious renovating. Trying to get luggage carts through 2 straight doors for one person isn't an easy task. Need to put in automatic doors.. Attended a party and it was in the Trade Center. Not my idea of a venue to... More 

Review collected in partnership with Best Western

Helpful?
Thank Sallygirl0910
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry your experience at our hotel and the Trade Center did not meet your expectations as a choice of venue for your company party. We will take your feedback about our property into consideration, as we are always looking for ways to improve our guest experience. Rick Skinner General Manager More 

Travelers are raving about these Marlborough hotels

Massachusetts
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed overnight, due to a meeting here; driving the night before let me sleep longer. I can't remember the last time I stayed at a Best Western and am now wondering why it's been so long. Everyone working here is great- helpful, friendly, and professional. Plenty of free parking and it is right there; you don't have a long... More 

Helpful?
Thank CaesarBrutus
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! To know we had such an impact on your impression of not just our property, but the brand as a whole, is such great praise. I am so pleased we could make both your stay and your meeting enjoyable. We look forward to your next stay with us! Rick Skinner General Manager More 

uncasville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Check in on Thurs. was a bit disturbing. The kids that were to check us in acted like they did not want to check us in. They were aloof. No greeting or how can the assist me. Very poor deportment. Missing water in rooms during conventions. Added free breakfast was an excellent idea.

Review collected in partnership with Best Western

Helpful?
Thank Norman R
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I am sorry your check-in experience did not meet your expectations. This is not typical of our quality of service. We make every effort to surprise and delight guests from check-in to check-out. I hope you will give us another chance to show you the exemplary customer service we are known for. Rick Skinner General... More 

Maine
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was very nice. Comfortable and clean beds. Loved the shuttle to and from the Trade center. The staff were amazing and the breakfast was delicious! Its centrally located and easy access from the highway. Many restaurants around it as well as gas stations, and supermarket.

Review collected in partnership with Best Western

Helpful?
Thank Yar O
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! As you point out, we have a great location, and the shuttle to/from the Trade Center just makes our location even more convenient for business and leisure travelers alike. Also consider our free wifi and delicious complimentary breakfast and it’s no wonder we’re such a great value. I hope you will join us again... More 

Rhody
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Booked one night business stay basically on price and was very pleased. Clean, courteous desk staff, friendly staff in bar/restaurant. Restaurant had a couple of groups of locals which is usually a good sign. Way better than average breakfast. Did not use the wifi. Heat/air was quiet and comfortable, big screen tv, what more could you want. I missed the... More 

Helpful?
Thank JoeK49
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review! We are a great value compared to neighboring hotels, but it’s our accommodating staff, free wifi and delicious complimentary breakfast every morning that really set us apart. I’m so pleased we were able to offer you a pleasant stay, and invite you to join us again in the future. Rick Skinner General Manager More 

MA
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I was scheduled to stay at this hotel for a contract job in the area for a few months. Everything from setting up the room and arrival was perfect. The nicest people I've encountered at a hotel. If you are staying for a long period of time in this area for business (or pleasure) I highly recommend this hotel. Extremely... More 

Helpful?
Thank mainegirlinMA
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! While I am so sorry you had a family emergency, I’m grateful we could assist you in our own way by taking care of your belongings until you were able to return. We care for our guests, and are dedicated to making their stay with us as pleasant as possible. I wish you and... More 

New Egypt, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel doesn't look like much (except very large for a Best Western) and is dated, but very clean at a great price. The breakfast was great (whether hot or continental, there was plenty of food and options). The restaurant was ok, but there were plenty of dining options in the area. The elevators were slower than molasses - that would... More 

Review collected in partnership with Best Western

Helpful?
Thank Veronica G
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I’m glad you enjoyed your stay with us, and found our complimentary breakfast to be such a great dining option. We take care to make sure there is a wide variety of foods available and keep it well-stocked. We are a great option for sports teams for this reason, in addition to our free wifi... More 

United Sates
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came here to visit a relative who lived in Worcester for college. Since Boston was a little more east, I decided to stay in Marlborough which was a lot closer. The hotel was bigger than I expected in a nice simi wooded location. I liked that. The front of the hotel and the lobby area gave a great presentation.... More 

Helpful?
Thank MiSarah305
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. To be not only the best Best Western you have stayed in, but also the best breakfast, is quite an honor. We take great pride in our hotel, including our complimentary breakfast, and I think it shows. I’m glad to know we exceeded your expectations and made your stay enjoyable. We look forward to your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Location: United States > Massachusetts > Marlborough
Price Range: $136 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
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Also Known As:
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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