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BEST WESTERN Royal Plaza Hotel & Trade Center

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181 Boston Post Road West, Marlborough, MA 01752
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574 Reviews from our TripAdvisor Community

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Showing 563: English reviews
New York, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel was relatively convenient to get to from the highway. The food at the restaurant was good and so was the service. The air conditioning unit was ancient and made loud noises. There was no thermostat in the room and it was not very efficient so the room was uncomfortable.

Review collected in partnership with Best Western

Helpful?
Thank Kathleen B
New York City, New York
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

my wife and i along with my son stayed for 3 nights ..he had his own room shared with 2 other boys....my review is for my wife and i ...the breakfast was good with plenty of choices...we both would have liked lounge chairs outside by the pool as well as tables with umbrellas ..also a few benches outside as the... More 

Helpful?
Thank broadchannel8
Langhorne, PA
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff at this hotel were truly exceptional, from check-in to restaurant to housekeeping. Clientele was mostly seniors and youth hockey teams, and they were kind and accommodating to everyone. Our room was clean and comfortable, although furnishings were tired (not dirty, just old). Smoke detector was positioned DIRECTLY over the bed - in the dark, the neon green status... More 

Helpful?
Thank HappyTraveler016
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

While I am so pleased to know you find our staff to be kind, accommodating, and dedicated, I am sorry the appearance of our hotel and the quality of T-Mobile cellphone service in your room was not to your satisfaction. We strive to exceed expectations in every aspect of our guest experience, and will take your feedback into account. I... More 

Travelers are raving about these Marlborough hotels

Andover, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been coming to this hotel each year for over 10 years, for a group convention. Each year we have received the highest level of customer service from all the staff at the hotel as well as the trade center. They are so accommodating of our needs and special requests. They are prompt, helpful, cheerful, and extremely responsive. This... More 

Review collected in partnership with Best Western

Helpful?
Thank Ravindra S
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! We love hearing from repeat customers. To know our customer service continues to be the best you have experienced is so meaningful to us. No matter how many times guests have stayed with us, we strive to exceed their expectations every time. We look forward to hosting you many more times in the future!... More 

Pittsfield, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel needs to be rennovated! The hallways are hote and the elevators are spooky. Very surprised by a Best Western. The food was inedible. Room serve messed up my order and then corrected it but it was bad. I would not recommend this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Gail C
Seekonk, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall, I enjoyed my stay. However, when I was reading information online about booking a stay, it said that the breakfast buffet was included. Well, I found out at breakfast that it was not. I was walking out and was stopped by the woman at the register who then told me that I had to pay because I did not... More 

Review collected in partnership with Best Western

Helpful?
Thank Sandra K
Woodstock, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay the pool and game room helped entertain our son. The room was spacious and the kingsize bed was comfortable. We had no issue. The only improvement would be is to have organic options at breakfast.

Review collected in partnership with Best Western

Helpful?
Thank Eric J
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am pleased you enjoyed your stay with us. Thank you for your feedback in regards to our complimentary breakfast. We will take them into consideration, as we are always striving to improve our guest experience. I hope you will join us again the next time you are in the area! Rick Skinner General... More 

mi
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were delighted with the room, staff, and amenities at BW. There were 4 of us and they were able to accommodate us nicely. We were thankful that they were slightly hard to locate since we had tried other hotels in the area and all were booked or over priced. We would definitely stay here again.

Review collected in partnership with Best Western

Helpful?
Thank jobj
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am glad we were able to accommodate you when other area hotels could not, and that you found us to be a better value. With our many amenities, like complimentary breakfast and free wifi to name a few, we go above and beyond to exceed our guests’ expectations. I hope you will stay... More 

Little Britain, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

All staff were extremely happy, friendly and helpful. They helped accomodate our gluten free needs with a smile. As well, they were very personable. The rooms were very clean and the beds were very comfortable.

Review collected in partnership with Best Western

Helpful?
Thank Liana J
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am so pleased you found our staff to be so friendly and helpful, in addition to accommodating your gluten free needs. Most people wouldn’t expect that of our complimentary breakfast, but we do serve gluten free options by request! I hope you will stay with us again the next time your travels bring... More 

Greenfield, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel with friendly staff. Room was clean, housekeeping did a great jobs. Only issue at all was that walls are a bit thin and some noise filtered through. Morning breakfast that was part of the room cost was complete with eggs, sausage, bacon, pancakes, cereals, fruit, yogurt and pastries -- something for everyone.

Review collected in partnership with Best Western

Helpful?
Thank jocelyncroft
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review! I am happy you were so pleased with housekeeping and our complimentary breakfast. You hit the nail on the head when you say there is something for everyone. I am sorry, though, you found the room walls to be a bit thin. We strive to provide our guests a comfortable, quiet experience. I hope this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Road West, Marlborough, MA 01752
Location: United States > Massachusetts > Marlborough
Price Range: $128 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Booking.com, Hotwire, Orbitz, Odigeo, Travelocity and Best Western + Iniative so you can book your BEST WESTERN Royal Plaza Hotel & Trade Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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