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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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597 Reviews from our TripAdvisor Community

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Showing 586: English reviews
RR,TX
2 reviews
5 of 5 stars Reviewed yesterday NEW

This Best Western comes with a great staff from the front desk to the kitchen/dining to housekeeping. They are in the process of renovating all the guest rooms and they provide a mini-fridge which makes it ideal for longer stays. The sandwiches served during the lunch hour of the conference were tasty and varied. Everyone is so helpful and friendly... More 

Review collected in partnership with Best Western

Helpful?
Thank Loujean
Springfield,IL
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel in the past, but this time I just attended the NGH convention. When I needed a late night ride to my Hotel, because the shuttles had stopped running that night, the staffer, Debi Webb gave me a lift in her own vehicle. I am very grateful!

Helpful?
1 Thank William M
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I’m pleased we could exceed your expectations if not as a guest, then as an attendee to our property. I will pass your gratitude on to Debi. She and our entire staff are truly committed to providing the highest level of customer service. It’s that heart that sets us apart. I hope you will... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

I recently had to go to Marlboro for business & stayed overnight at this facility. It was very clean, the hotel was well maintained, the facilities looked excellent, even though I didn't have the opportunity to use them, but the customer service was not what I would expect from a facility this nice. When I checked in the clerk was... More 

Helpful?
Thank Francine L
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I’m sorry your experience checking in/out of our hotel did not meet your expectations. This is not typical of our level of service. We strive to provide each of our guests with friendly, accommodating customer service. I hope you will join us again in the future, and give us another chance to surpass your expectations.... More 

NJ
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The service, food quality and staff has been drastically upgraded at the Best Western Royal Plaza. I've been staying at this location for several years for a conference and this year was the best yet! Rather than take out or using other restaurants, I was able to dine on premises! Thank you!!

Review collected in partnership with Best Western

Helpful?
Thank ebilly
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am so pleased we were able to exceed your expectations to such an extent, particularly as a repeat guest. We work hard to provide every guest with an enjoyable and memorable stay from check-in to check-out. We look forward to seeing you again in the future! Rick Skinner General Manager More 

CAMDEN
1 review
5 of 5 stars Reviewed 1 week ago

While at the upper end of my budget... I could not have expected more service, either quantity nor quality, at any price. I was and am Delighted with the entire Deal from registration to check Out. I will make use of this facility whenever I am in Marlborough.

Review collected in partnership with Best Western

Helpful?
Thank Robbie H
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am so happy to know we were able to make your stay with us so enjoyable from start to finish. We strive to surprise and delight our guests during their stay, and make their time with us memorable. We look forward to hosting you the next time you are in Marlborough. Rick Skinner... More 

Marietta, United States
1 review
2 of 5 stars Reviewed 1 week ago

And don't even try to make or receive a call (probably not the hotel's fault.) Understaffed in the restaurant and bar (and likely, in the kitchen). Bad wine, and if you did find one you liked, it was gone by the next day.

Review collected in partnership with Best Western

Helpful?
Thank Margaret S
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry your time at our property did not satisfy your expectations. Your experience is not typical of our level of service, and I apologize you had difficulty making and receiving calls while you were here. This is not something I have heard from other guests. I hope you will give us another chance in the future. Rick Skinner... More 

Travelers are raving about these Marlborough hotels

Salem, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The food seemed to be great this year and as always, the hotel staff is extremely accommodating. Talk to Sean, Lola or Debi in the lounge, Kristen at the front, Jeff & Sandra and the F & B manager Arthur. All great people.

Helpful?
1 Thank Thomas V
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I will certainly pass your praise onto Sean, Lola, Debi, Kristen, Jeff, Sandra, Arthur and all of our staff. We strive to provide every guest with a memorable stay that exceeds all expectations, and I am pleased to know we helped make your convention experience a pleasurable one. I hope you will join us... More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel was overall good. I stayed there for a conference. There were only two problems. The first was that the walls were so thin that I could hear the conversation of the people in the next room as if they were in my bathroom. The other problem was bigger. The fire alarms went off in the middle of the... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Cagu
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. The situation with the fire alarms is not something we have been made aware of previously. Thank you for bringing this to our attention. Our guests’ safety is our number one priority, and we take this very seriously. If you have any additional information, please contact the hotel. Rick Skinner General Manager More 

Oklahoma
Level Contributor
294 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel sits way off the main road so it is very quiet. There is plenty of parking which is free. Check in was quick and easy, we actually had enough points to earn a free night. Normally, the rate for our 2 bed room would be about $140. The exterior of the building and lobby area seem a little... More 

Helpful?
Thank Lynn W
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I am glad we could provide you with an enjoyable stay. I apologize your air conditioning did not work as effectively as you had hoped. When our guests experience issues like this, we encourage them to let us know during their stay so we can make every attempt to remedy the situation while they are... More 

Marlborough, United States
1 review
3 of 5 stars Reviewed 1 week ago

I stay at a lot of hotels, have 3 kids that play travel hockey. This hotel has a nice, clean lobby with a fun restaurant/bar. The rooms DEFINITELY need a face lift. And the breakfast room has an extremely rude hostess. I actually left and paid for breakfast somewhere else. (I had complimentary breakfast buffet.) That is how rude she... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert C
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I am sorry for your experience during your complimentary breakfast. This is not typical of our level of service. We are committed to providing each of our guests with an enjoyable stay. I would like to know about your experience. Please contact the hotel, and we will see if there is a way we can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Location: United States > Massachusetts > Marlborough
Price Range: $144 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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