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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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650 Reviews from our TripAdvisor Community

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Showing 638: English reviews
New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

Disgusting. Low class. Rude staff. Dirty sheets. Rampant theft, can I say more? Avoid. Run for the hills, sleep in your car, do anything but for the love of GOD, don't pay MONEY to stay here. I have been all over the world, if I wanted to stay at a hotel in a third world country I would have gone... More 

Helpful?
2 Thank lgenet
Sumner, Maine
1 review
Reviewed 1 week ago NEW

Great hotel and rates... Staff was very polite and helpful. I got in and was asked if I was a member of AAA, however I received that rate. I got in at about 9 pm. From a very long day traveling. Bed was really nice, and slept well. Breakfast was amazing!

Review collected in partnership with Best Western

Helpful?
Thank John G
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review! I’m glad to hear you had a relaxing stay during your travels. We appreciate how tiring it can be to have long travel days, so our goal is to provide our guests with amazing service and comfortable, convenient amenities. I hope to see you again soon. Rick Skinner General Manager More 

Marlborough
1 review
Reviewed 1 week ago

We were here with our family while the husband had to work. The staff kindly accommodated our need for flexible check-in and check-out. The breakfast was amazing with both hit and cold options every day and a great variety to choose from. The price of the hotel alone was better than any other in the area and included a pool... More 

Review collected in partnership with Best Western

Helpful?
Thank 312melissa
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am so pleased we could offer your family a valuable, enjoyable stay while your husband was here for work. We truly offer a tremendous value to our guests, with great amenities like free wifi (perfect for the kids), complimentary breakfast, an onsite restaurant, and an indoor heated pool. We look forward to your next business trip with us! Rick... More 

Winter Harbor, Maine
Level Contributor
3 reviews
Reviewed 1 week ago

From beginning to end one incident after another made my 3 night stay sad. I work hard for my money and use this business trip as also a treat staying in a nice hotel. But the issues that arose and the lackadaisical ness with which the staff met my concerns turned the little get away into a I just want... More 

Review collected in partnership with Best Western

Helpful?
Thank whopaints

Travelers are raving about these Marlborough hotels

Pittsfield
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Overall the stay was enjoyable. I was miffed when one of the desk clerks mentioned we didn't get the $1.99 breakfast pkg added to our room b/c we were there for the expo. I was highly disappointed in the price of the breakfast and dinner buffets. Too expensive for the quality and options offered. House keeping came by to empty... More 

Helpful?
Thank Erin R
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry our amenities disappointed you during your recent stay. Thank you for bringing this to our attention upon checkout, but we highly recommend guests bring up issues like the lamp, housekeeping, smoke alarm light in the moment. That way, we can make amends immediately and get the guest back to enjoying their stay. We hope you will consider... More 

Prospect, Connecticut
Level Contributor
1 review
Reviewed 2 weeks ago

Great service, excellent value. Deluxe hot breakfast buffet, great selection! Restaurant staff very helpful and courteous. I stay here every year for the natural living Expo and I love it! Plenty of parking also.

Review collected in partnership with Best Western

Helpful?
Thank Cita D
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

So happy to know you were able to stay with us for another Natural Living Expo! This annual event is such a delight, and we continue to offer its guests an enjoyable expo experience time and time again. From our free wifi to breakfast and a warm, welcoming staff, we have everything guests need to make the most of their... More 

Rutland, United States
1 review
Reviewed 2 weeks ago

Every November, I attend the Natural Living Expo and stay at this hotel. I have never been disappointed and I look forward to coming back here, year after year! The staff are wonderful and my stay is always enjoyable. I'll be back in 2018!

Review collected in partnership with Best Western

Helpful?
Thank W6802VAjoannet
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Welcome back, and congrats on another successful Natural Living Expo! This event is so much fun to host, and we love welcoming its guests, year after year. We make sure their experience is enjoyable from start to finish, and I’m so pleased to know you had another memorable year. See you at the next one! Rick Skinner General Manager More 

Natick, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This facility does a great job in accommodating hundreds, maybe thousands of attendees at this event. The staff is very courteous, and I don't know how they manage to feed all the attendees who eat in their restaurant. Ayaan, the hostess, was particularly helpful when I was there, and she and the wait staff were very attentive to my needs.... More 

Helpful?
1 Thank jal454
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

When researching event venues, look no further than our location! Our team has events both large and small down to a science. We work hand and hand with you to make sure prep, the event, and teardown are all handled seamlessly. When your event comes to a close for the day, we offer comfortable and clean accommodations for every guest,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Clean room, very friendly front desk. I was especially pleased with breakfast - terrific buffet spread with all the breakfast staples. I arrived very early, and the staff, Leidy, Jeff and Ayaan, treated me like family.

Helpful?
1 Thank DN1701
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I will certainly pass your kind words on to Leidy, Jeff and Ayaan. Whether staying for one night or a whole week, we go out of our way to make our guests feel like family. From complimentary breakfast in the morning to a clean, quiet room at night, we look out for our guests and anticipate their needs to make... More 

West Haven CT, United States
1 review
Reviewed October 28, 2016

Food in the restaurant was of poor quality. Smelled smoke in our room and reported it to front desk was told they would be right up to investigate nobody ever came up. Small lightning / rain storm and the hotel lost power for approximately 15 seconds with my son and his friends being trapped in the dark in a stuck... More 

Review collected in partnership with Best Western

Helpful?
Thank Joseph D
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I offer my most sincere apologies that no one came up to your room after reporting you smelled smoke. This is unacceptable, and completely unlike our staff who are committed to the highest level of customer service. I will discuss this with our staff promptly. I also apologize for your son his friends being stuck in a dark elevator when... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Road West, Marlborough, MA 01752
Location: United States > Massachusetts > Marlborough
Price Range: $105 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
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Also Known As:
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and other travelers.
2 questions
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Questions? Get answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Didn't spend the night”
 of 5 bubbles jal454, 2 weeks ago | Read review
“Not all rooms are equipped the same. Be sure to check on the items you feel are important.”
 of 5 bubbles O4896VElarrys, Oct 9, 2016 | Read review
“the higher floors are quiter”
 of 5 bubbles mikelO3599BY, Sep 30, 2016 | Read review
“our room was at end of corridor and the hallways on floor 5 were very hot”
 of 5 bubbles broadchannel8, Jul 21, 2016 | Read review
“Make sure your cell carrier services this particular area if that is of importance to you.”
 of 5 bubbles HappyTraveler016, Jul 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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