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Extended Stay America - Boston - Marlborough

102 reviews
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Traveler (19)
Room & Suite (7)
Dining (3)
Overview
  • Excellent12%
  • Very good18%
  • Average17%
  • Poor12%
  • Terrible41%
Nov 2, 2017
“Good location, average hotel”
Nov 1, 2017
“Not very clean”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
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Offers from Extended Stay America - Boston - Marlborough
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (102)Write a Review
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Hotel's Favorite
Reviewed November 6, 2017

This place exceed all customer expectations. The rooms are big. The staff is great. Everything is really close. The room was clean all the times. WiFi runs fast, grab and go breakfast is convenience for me. This is a great place to stay.More

Review collected in partnership with Extended Stay
Thank Danitza123
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded November 7, 2017

Danitza, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we...More

Reviewed November 2, 2017

Good location near everything, many restaurants. Lobby is tiny. No breakfast, except for coffee. No gym or pool. The room had a kitchen and a small bathroom. The bed was very old and uncomfortable. Hallway smelled. Hotel needs to be updated.More

Thank Bryan K
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded November 3, 2017

Bryan, thank you for your visit to our hotel and for your review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we...More

Reviewed November 1, 2017

Not impressed with the cleanliness of this hotel. Maybe the room needed some updated also. There was a pile of food outside our door. I was so uneasy with the cleanliness it was difficult to sleep. I will not stay at another one of these...More

Review collected in partnership with Extended Stay
1  Thank jennifertO6709TL
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded November 2, 2017

It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here....More

Reviewed October 27, 2017

The staff were extremely inattentive. Upon checking in, I had to wait for 20 minutes before anyone showed up. Then had to wait another 20 minutes to check in. HORRIBLE!!! I was never acknowledged for the week I was there.More

Review collected in partnership with Extended Stay
1  Thank 640timothyp
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded October 27, 2017

Timothy, we're very sorry you were not happy with our hotel and staff. We're working with the entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next...More

Reviewed October 16, 2017

Stayed at the extended stay for a hockey tournament 2.5 miles away. Would never stay there again. Put us in a smoking level and I had my 2 kids. Asked to switch 3 times and they could of cared less. The manager came out and...More

Review collected in partnership with Extended Stay
1  Thank Steven A
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded October 16, 2017

Thank you for taking the time to review our hotel. The incident(s) you highlight in your review are worrisome. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Be assured we are following up on...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
$102 - $131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$102 - $131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (19)
Room & Suite (7)
Dining (3)
Hotel & Grounds (18)
Bathroom (3)
Questions & Answers
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Room Tips
"go somewhere else if you want honest people in charge of your hotel"
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"Stay somewhere else"
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"do not stay here stay away from this hotel management there sucks"
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"We were far from the elevators and on the third floor, no issues."
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