The room was exceptional. The food service - 'continental breakfast' - was very poor. The same food was served each day including a slice of some type of 'banana bread' that was probably made 4-5 days before we got there.
My girlfriends and I booked a trip to the Inn because of its reputation as a Relais and Chateau property and its dining experience. From the second we got there, where no-one was around to check us in and the staff we found was put out to find the front desk person, to the inability to check out because once again we waited 20 minutes for a staff member before we had to leave to catch trains/flights, it was a hot mess. We dined there both dinner and for their champagne brunch and got absolutely no service- cold undercooked food (with no staff to check in or see if we got what we ordered) and no water/drink refills. Absolute mess. The rooms are beautiful but plan on being completely self-sufficient when you check in.
It is beyond me that this Inn has such great reviews. Having paid over $300.00 a night for a Mother’s Day weekend getaway we were totally underwhelmed. We arrived at 7:00 and were given room 33, it not only looked over the restaurant parking lot, bright orange and white construction bars across the street,but it’s main view was a four road intersection right off from the hotel. The far right window showed a total close up view of the big black fire escape. The room also was located over the kitchen or prep room as the first night I could hear the silverware and dishes being dumped on occasion and being located at the top of the main stairs we could hear the conversations of people leaving and entering the Inn. The second night was quieter with few dinners but we were still stuck in a room with the heavy blackout curtains completely shut and forced to endure swirling golden wallpaper, which reminded me of the short story “ The Yellow Wallpaper “ written of a woman going mad in her forced isolation of her bedroom. The majority of these reviews must be based on the dinning as we enjoyed their brunch and the service was fine after the manager who talked too long and loud at each table left the room. We were dreading her coming to our table after having our meal interrupted by her voice at 4 other tables. Thankfully she just did a quick check in and left us in peace. There was no fire place or tub for us and only a smaller shower with a larger shower head. The free in room treats were Teddy Grams and Goldfish to eat and soda with two cans of beer to drink(seriously for 350.00 a night?). When I went to iron my clothes the the Iron was updated but difficult to fill with water from a glass. However the Ironing board was easily 10 years old with a top padding that looked even older. The robes looked nice but weren’t comfortable. Breakfast did arrive on time. We ordered drip coffee from dining as the Expresso machine seemed unable to produce regular coffee even though it was supposed to. I really wish someone in management would spend a weekend in that room in May and honestly ask themselves if they would really ever spend that much money for a weekend there. Trust us we never will again.…
Fabulous brunch in the Whispering Gardens this past Saturday for Mother's Day celebrations. The staff were incredibly helpful, timely, and made us all feel very special and catered for during our time in the garden. The grounds are magnificent, the cuisine was very flavorful and we appreciated the options. Excellent service and taste.
My wife and I stayed at The Inn at Hastings Park the weekend of April 24, as we were celebrating her birthday and wanted to get away (not too far since we live in Cambridge). Our stay was really great – room was spacious and clean, staff was very attentive and decor was perfect. We also dined at their restaurant, Town Meeting, and were told during brunch (also at Town Meeting) that since we were the only guests dining there that evening, that the chef would make a personalized and special menu for my wife's birthday. Totally unexpected but it was an awesome touch and really capped off a great weekend. Would absolutely stay here again. 10/10 would recommend.