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Cranwell Spa & Golf Resort

#4 of 13 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
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Cranwell Spa & Golf Resort
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669 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Westchester County, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We were amazed the hotel actually looked like the pictures! What a great place -Who knew ? It is historic and sad to say I had never been in that area before You can go to all the galleries or famous writers homes or just do nothing by the pool (indoor or outdoor) Or sit in a rocker and read... More 

Helpful?
Thank goldengirl722
Greenwich, Connecticut
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms are clean and fine but need some updating.The staff is so accommodating, but some of the rooms need updating to be competitve. .so they are kind of behind the eight ball. The campus is beautiful and quiet...the spa facility is new and updated is great..they are transition and i am sure they will come out on top! had... More 

Helpful?
Thank Beth F
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Beth, Thank you for your kind review! You are right; we are in transition and in the process of updating our rooms as well as other areas of the property - many improvements that are already apparent, as you viewed! Chris, our golf pro, or as you described him, our "super" golf pro - (he'll love that!), is talented... More 

Monsey, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

great resort peter at front desk very helpful as is concierge and entire staff convenient to tanglewood and many other locations in bverkshires.I have stayed there many times and have been coming back for ten years

Helpful?
Thank ken g
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you for taking the time to write your review and for your kind words about Peter and the entire staff. We know you have choices when you travel and we sincerely appreciate your choosing to staying at Cranwell during your recent visit to the Berkshires and over the past 10 years. We look forward to welcoming you for many... More 

Cannes, France
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

It was a long time , traveling to the Berkshires, I wanted to go to Cranwell. This year I booked Not so cheap! But when I saw the room I thought I was 20 year back. Like in a movie ... And the room not so clean especially the bath room... Of course the golf is splendid and quite unique.... More 

Helpful?
Thank ril27
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you for taking the time to send your valuable feedback and I am sorry to hear you were not happy with your guest room. Much of the charm of Cranwell Spa & Golf resort, build in the late 1800's, is it's rich history, but there is no excuse for cleanliness and this will be looked into right away. The... More 

Lancaster, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for an exquisite home away from home, this is your place. We checked in late on a Sunday evening in July and had booked the gorgeous honeymoon suite for my elderly parents and another beautiful room, both on the second floor, for my husband and me. When I booked the rooms i am sure i was... More 

Helpful?
Thank RBolinger
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you so much for your detailed review of your recent stay with us! I loved your reference to our Mansion's "Gone with the Wind" stairway. As you can imagine, it has been the vocal point for many special photos! Sheila, Nick and all our staff, truly care about our guests and I am not surprised that they quickly took... More 

Agawam, Massachusetts
Level Contributor
398 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cranwell is located at 55 Lee Road, Route 20 in Lenox, MA via easy access from the Mass Pike from the Lee Exit. The resort is listed as a "Historic Hotel of America" situated beautifully on top of a hill and has an interesting history. In 1853, the Reverend Henry Ward Beecher purchased the property, known as, "Blossom Hill" where... More 

Helpful?
2 Thank Loves2Research
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you so very much for your detailed and glowing review! I am sure your information will be very valuable to future guests! We look forward to welcoming you back soon. Sincerely, Deanna More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I called three times First on hold with auto voicemail Second front desk re routed me to the wrong extension and they said call back Third just no answer This was on jul11 at430 Not good customer service out of the gate Let's see if they look at there reviews I'll respond in 24 hours with an update Joe 4133631967

Helpful?
Thank Joe M
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Joe, Thank you for taking the time to write your review. I can see why you must be frustrated! Please know your review will be very helpful in our training. Sincerely, Deanna More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just reopened Cranwell Resort and Spa. A new chef was procured and was well worth the wait. The $50 Prix fix menu has something for everyone. The salad was delicious and amazing. My husband and I both had fish - spectacular salmon and halibut. Outstanding. Wine list was extensive and perfect. Desert-- tiramisu and creme brûlée- outstanding. Service-5 star. A... More 

Helpful?
Thank Fern M
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Fern, Thank you for your review of Wyndhurst, the dining room in the Mansion at Cranwell. You are correct, we hired a new Executive Chef, Chef James Rankin, recently from Boca Raton, originally from England. Using local ingredients when available, Chef Rankin and his team create delicious dishes to complement the breathtaking views. Now I'm hungry.... We hope to... More 

San Jose, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for a wedding, we arrived on a red-eye from the West Coast. In desperate need of sleep, we were hoping for an early check-in. In past experiences, we have found that other hotels tried to accommodate early check-ins by at least looking to see if a room was available. The young man at the front desk simply told... More 

Helpful?
1 Thank SiValTchr
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you for taking the time to write about your recent stay at our property. I am pleased to learn a manager was able to move your room around to accommodate an early check-in. Cranwell Spa & Golf resort is ideally located in the heart of the Berkshires - close to many cultural attractions such as Normal Rockwell, as you... More 

New York
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Cranwell was recently taken over by new management. They have started to refurbish the hotel, but obviously it will take time. Our building and room was redone recently and it was beautiful. Very well appointed, with an elevator since it was a three floor accommodation, our room was very spacious, clean and sunny. Bathroom was accommodating to people not... More 

Helpful?
1 Thank jrebel2015
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Thank you for this wonderful review and for noticing the renovations and updates we have been working on. We are so happy that you had a great experience with our staff. We have expressed gratitude to Sandie Pompi for her excellent service. We appreciate the compliments about the golf course and spa. We cannot thank you enough for coming back... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 

Additional Information about Cranwell Spa & Golf Resort

Address: 55 Lee Rd, Lenox, MA 01240 (Formerly Cranwell Resort, Spa & Golf Club)
Location: United States > Massachusetts > Berkshires > Lenox
Price Range: $268 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Cranwell Resort, Spa And Golf Club
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
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