BLACK SWAN INN BERKSHIRES, AN ASCEND COLLECTION HOTEL $71 ($̶1̶1̶7̶) - Updated 2019 Prices & Reviews - Lee, MA

4.0

Location

Cleanliness

Service

Value

Certificate of Excellence

Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer.

Full view

Property amenities

Restaurant

Free Parking

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Business Center with Internet Access

Meeting Rooms

Non-Smoking Hotel

Sauna

Room features

Air Conditioning

Family Rooms

Non-Smoking Rooms

Refrigerator in room

Good to know

HOTEL STYLE

Great View

Lake View

HOTEL CLASS

Full view

Contact

435 Laurel St, Lee, MA 01238-9510

Getting there

Bradley Intl Airport40 mi

Albany Intl Airport40 mi

See all nearby hotels

Nearby restaurants

Chocolate Springs Cafe

4 miCafe

The Gateways Inn & Restaurant

2.6 miAmerican

Alta Restaurant & Wine Bar

2.8 miAmerican

Chez Nous

1.1 miFrench

See all nearby restaurants

Nearby attractions

Norman Rockwell Museum

The Mount, Edith Wharton's Home

1.4 miHistoric Sites

See all nearby attractions

630Reviews

289Photos

15Q+A

100Room tips

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Popular mentions

Was supposed to be so much better

I booked this after thinking that we have passed by so many times but never stayed. I had planned this trip for my wifes birthday. I had planned on staying 2 nights but changed to 1 night .( GLAD I DID) I spoke to somebody named Daniel on the phone and explained why I changed to…

Date of stay: January 2019

Response from CarrieK854, Guest Services at Black Swan Inn Berkshires, an Ascend Collection Hotel

Responded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do recall speaking with you when you requested to see if we could alter your reservation for the storm, which I'm glad I was able to do for you! I checked your reservation and we were unfortunately unable to get you into one of our superior rooms with the jetted tubs being out of order due to some frozen pipes in the rooms from the storm. I was able to verify that you still were able to stay in one of our Deluxe Lake View Rooms as you booking originally. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Daniel Guest Services Black Swan Inn 413-243-2700

The Lake view to the back of the property is fine. The rooms adequate, but after that look elsewhere. Shabby furniture In the public areas, horrible continental breakfast, withering poinsettias, and less then attentive help. I am wondering if this is “winter mode”, because…

Date of stay: January 2019

Response from CarrieK854, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel

Responded Jan 12, 2019

On behalf of the entire staff, we wish to apologize for failing to meet your expectations. I can assure you that your review will be addressed with the staff and used as a tool in which to improve our performance. I can also assure you that our "winter" guests are just as much as a priority to us as our "summer" guests are. I sincerely regret that this was not apparent to you during your stay, and offer my sincerest apologies to you. It is our hope that you may give us a second chance to show you our true capabilities.

Best in Berkshires

We were delighted with this facility. Warm welcome, warm room, friendly staff and in-house Indian Cuisine. The only drawback was no elevator to second floor. We should have asked for a first floor room. Accommodations were first class, our first Ascend Collection visit. Our…

Date of stay: December 2018

Response from CarrieK854, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel

Responded Jan 7, 2019

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Daniel Guest Services Black Swan Inn 413-243-2700

Great Inn for Girls Trip

My friend and I stayed at the Black Swan at the end of October. It is a lovely, quaint Inn. We had a balcony room overlooking the lake and I suggest you book that for your stay. The room was clean and had a Keurig and refrigerator. It was a perfect location for branching out…

Date of stay: October 2018

Response from CarrieK854, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel

Responded Dec 20, 2018

Wow! What a fantastic review, so nicely written. I am beyond happy to hear that you had an enjoyable stay while at the Black Swan Inn! Your comments regarding Andrew, Josh, Owen and Daniel were such a pleasure to read. They really are an asset to our team, and your kind words will not go unnoticed! I will proudly hang them in our office for all to read. It is so nice for their efforts to be recognized. Thank you for that. I am so glad that they were able to assist you and make your stay even more memorable. We hope to see you again in the near future!! Happiest of Holidays to you and your family! Kind Regards- Carrie K Front Office Manager

Recently did some outlet shopping in Lee and decided to stay overnight. Booked a room for the 1st time at this inn and couldn't have been happier. Room was spacious and very clean. Back deck overlooks a nice lake. Staff was friendly and courteous. Would definetly stay here again.

Date of stay: December 2018

Response from CarrieK854, Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel

Responded Dec 5, 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Nice room

View from back porch

Nice lake view from balcony.

Looking from the balcony down the lake

View from a second floor room

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Hello, do you have cribs for babies? when does breakfast start? thank you

No breakfast when we stayed last week.

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what is the nearest skiing

If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.

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Do I need a reservation for dinner or just come in? When are boats. Rented?

We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.

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Hi Carrie, My husband and I are staying at your hotel this weekend. Can you please tell if the continental breakfast includes gluten free options? Thank you very much, Heather

Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie

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Trip Advisor says you allow pets but I noticed your own website says you do not. Which is correct? We have a small well-behaved dog so need to know.

Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this helps you! Kind Regards, Carrie Supervisor of Operations Black Swan Inn

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