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Black Swan Inn Berkshires, an Ascend Collection Hotel

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Traveler (192)
Room & Suite (75)
Dining (22)
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Overview
  • Excellent50%
  • Very good35%
  • Average10%
  • Poor4%
  • Terrible1%
Travelers talk about
“breakfast room”(40 reviews)
“lakeside room”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Fitness center
3 Star Hotel
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (573)
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Traveler rating
274
196
60
23
6
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LanguageEnglish
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274
196
60
23
6
Show reviews that mention
All reviewsindian restaurantbreakfast roomlakeside roomlake viewon site restaurantfront desk staffpontoon boatsmall lakelovely lakecomplimentary breakfastlaurel lakehard boiled eggsno elevatorpleasant stayyogurtadirondack chairssecond floor
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1 - 5 of 559 reviews
Reviewed 3 days ago via mobile

Spent three nights here. Room was impeccably clean and nicely appointed in this upgraded motel. Lakeside rooms have a viewing porch to take in the tranquil mountain backed water view. Rentable kayaks. Lovely breakfast room with apparently excellent breakfasts returning permanently June 5. Mint, an...More

Thank micknmarley
Reviewed 6 days ago via mobile

I have to say, my stay at Black Swan Inn, Lee MA.was very disappointing. It was an annual Mother & daughters weekend...which is always looked forward to and planned for well in advance.(7 months to be exact) Not having the proper room assignment began the...More

1  Thank JRC1946
Reviewed 1 week ago

Adds say free drink and snake when signing in .they stopped it,says free breakfast stopped that.they hope to get it back.Price was way more then other hotels in area.whole building not as clean as it used to be .Was told owner is putting all his...More

Thank Rad121
Reviewed 4 weeks ago

We were there for our 3rd stay. So disappointed that the lovely breakfast was no longer being served! I guess this is a cost-cutting decision,alas. We still enjoyed our water-view room. Can't be beat for the price. Housekeeping was't quite as good though, and a...More

3  Thank 900avalon
Reviewed April 17, 2018

This is my third visit to the Black Swan. It is the perfect stopping point after an intense weekend workshop in Boston and still feels like home. The restaurant Mint is stellar and the hotel staff always welcoming. BUT--having done a bit of traveling this...More

5  Thank mountainmare
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded April 18, 2018

I would like to thank you for taking the time to leave an online review regarding your recent stay at the Black Swan Inn. I am so apologetic that you were disappointed in the breakfast being removed. You are correct in saying that this was...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Business Center with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Details
Price range
$96 - $341 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$96 - $341 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (192)
Room & Suite (75)
Dining (22)
Pool & Beach (16)
Family and Play Areas (5)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
debbiezamir
March 16, 2018|
AnswerShow all 4 answers
Response from CaseyCarnarvon | Reviewed this property |
No breakfast when we stayed last week.
0
Votes
Lisa L
February 2, 2018|
AnswerShow all 4 answers
Response from FandJ1010 | Reviewed this property |
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0
Votes
100life
April 20, 2017|
AnswerShow all 3 answers
Response from Daniel D | Reviewed this property |
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1
Vote
Room Tips
"Ask for a Lakeside Room"
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"If you stay, lake front room would be the best."
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"Lake view is best"
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"There are no elevators,to access the second floor."
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