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    Black Swan Inn Berkshires, an Ascend Collection Hotel

    435 Laurel St, Lee, MA 01238-9510
    Hotel website
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    8/6/2017 8/7/2017
    $170
    $171
    $170
    Traveler (171)
    Room & Suite (54)
    Dining (23)
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    Overview
    • Excellent51%
    • Very good36%
    • Average9%
    • Poor3%
    • Terrible1%
    Travelers talk about
    “lake view” (31 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Fitness center
    Pets Allowed
    Spa
    Facilities for Disabled Guests
    Business Center
    Private Balcony
    3.0 Star Hotel
    All hotel details
    Offers from Black Swan Inn Berkshires, an Ascend Collection Hotel
    Special Offer: Choice Privileges Points
    Hotel deals
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    #3 of 16 hotels in Lenox
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (497)
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    1 - 5 of 484 reviews

    Reviewed yesterday

    We came up to visit our daughter attending camp. After a long drive, Josh at the front desk was incredibly welcoming, fun and accommodating. The new general manager and another employee Owen were present and were also delightful. The room was clean and comfortable and...More

    Thank mfox44
    Hotel's Favorite
    Reviewed May 13, 2017

    I'm amazed at "how you can't please everyone". Most reviews are 4 and 5 stars and then there's the grumpy people that you just can't please. Like the lady that said the deck had splinters and she had to wear shoes--most decks have some splintering-get...More

    1  Thank Thomas R
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded May 15, 2017

    We would like to thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay! You are correct that we cannot please...More

    Reviewed 3 days ago

    Just returned from the Black Swan. I had a wonderful stay LAST YEAR and I want to update my review. The touches that last year's manager put in place about which I raved have gone -- and so has he. He has moved on to...More

    Thank Linda S
    Reviewed 1 week ago via mobile

    Location, location, location! Great spot for an Inn. Rooms very clean, great bed for a good nights sleep, and in general the inside of the inn was perfect. Very very friendly people working at the inn. A nice continental breakfast was included and a cheerful...More

    Thank Phil C
    Response from Teisha O, General Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 6 days ago

    I apologize that your expectations were not met during your stay with us. If you would like to give us another try this Fall, you may contact me directly and I would be happy to try and accommodate your needs. We look forward to seeing...More

    Reviewed 1 week ago

    Very comfortable bed, in a spotlessly clean room. In room Keurig coffee maker and refridge a plus. Excellent location convenient to both Lee and Lennox. Included breakfast was more than adequate. Our room had a very nice deck with a lake view. Most importantly from...More

    Thank tony838
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 6 days ago

    We would like to thank you for taking the time to leave a review on Trip Advisor for others to see. We would also like to thank you for your kind words, and also for recommending us to others. That is truly the highest compliment...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Business Center with Internet Access
    • Meeting Rooms
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Restaurant
    • Spa
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $108 - $354 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 52
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Priceline, Travelocity, Choice Hotels, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Black Swan Inn Berkshires, an Ascend Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • Berkshires >
    • Lee
    • Also Known As
    • Quality Inn Lee Hotel Lee ,
    • Lee Quality Inn
    Add Photo Photos
    Traveler (171)
    Room & Suite (54)
    Dining (23)
    Pool & Beach (15)
    Hotel & Grounds (108)
    Family and Play Areas (5)
    Bathroom (3)
    Business Center & Event Rooms (3)
    Nearby
    Sponsored by:
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    5.63 miles away
     
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    1.87 miles away
     
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    5.67 miles away
     
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    Nearby Restaurants
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    .89 miles away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    100life
    April 20, 2017|
    AnswerShow all 3 answers
    Response from Daniel D | Reviewed this property |
    We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
    1
    Vote
    Heather7859
    April 6, 2017|
    AnswerShow all 2 answers
    Response from Carrie K | Property representative |
    Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie
    0
    Votes
    Beth S
    March 22, 2017|
    AnswerShow all 4 answers
    Response from Carrie K | Property representative |
    Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this... More
    0
    Votes
    Room Tips
    "Larger rooms are upstairs; pay more if you want a lake view."
    Read review
    "#122 had a good unobstructed lake view"
    Read review
    "Take a room with a private deck to enjoy that beautiful lake view"
    Read review
    "Lakeside is nice view but NOT private"
    Read review
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