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Black Swan Inn Berkshires, an Ascend Collection Hotel

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#2 of 9 Hotels in Lee
Certificate of Excellence
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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438 Reviews from our TripAdvisor Community

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Reviewed 6 days ago NEW

We made a last minute plan to visit this place solely because of the review. We were not disappointed. Manager,Teisha O'Bryan was very helpful and friendly. She did her best to make us feel comfortable and make our anniversary weekend a memorable one. She recommended bunch of restaurants and places to visit. The room was very nice with private balcony...

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Helpful?
Thank Rob S
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hi Rob~ Thank you for taking the time to share your experience with Black Swan Inn! Teisha has that special gift of making all of our guests feel at home and I appreciate you mentioning her doing so upon your arrival. The summer months are so special, please contact soon to reserve your balcony room overlooking Laurel Lake, our best...

An American living in Northwest England
HOTEL’S FAVORITE REVIEW
Reviewed October 31, 2016

We were looking for a pretty economical place to stay in the Berkshires, just for one night. The Black Swan Inn was a great choice - a very good value. Friendly, quick check-in, very nice room, with a private patio looking out over the lake. Lovely beds, pillows and linens, a good hot shower and nice toiletries, and all the...

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Helpful?
Thank MJP-22
About Hotel's Favorite Review
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave a very kind and well written review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had nice time while here, and that you were able to enjoy the sights of Laurel Lake in the early morning....

Medford, Massachusetts
Reviewed 1 week ago

I saw an offer on travelzoo for this hotel. The travelzoo offer had two nights for about $200 including a bottle of wine and a 20% coupon for the Indian restaurant on site. A real bargain and a real treat. It was a midpoint location for a visit with my oldest friend, so it was worth a shot. She drove...

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Helpful?
Thank macsandy
Saranac Lake, New York
Reviewed 2 weeks ago

Terribly uncomfortable,terrible HVAC. Dusty ducts....almost caused respiratory failure. Nothing to eat terrible town. Do not stop at this exit. No services. Terrible hospitality.it was very clean and quiet but freezing cold slept with coat on. Horrible forced air heat. Would have been been better in the car. Offered food not edible for many patrons. Stay away .

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Helpful?
Thank Adkcow
Philadelphia, Pennsylvania
Reviewed 3 weeks ago

I can't say enough about how well we were treated at the Black Swan Inn . My 90 year old mother arrived there 2 days before I did . Teisha O'Bryan took amazing care of her , arranging her transportation and ensuring she had food and generally making sure she was ok . Once I arrived Teisha went out of...

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Thank cyrano1222
Long Island, New York
Reviewed February 21, 2017

This was a great stay. Met Teisha, the guest services manager upon arrival. We felt as though we were entering her living room! So pleasant and professional. Our rooms were just as described, clean and well stocked with extra towels. Hot tea, coffee and hot chocolate available all day. Great first floor views of the lake! Large seating area that...

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1Thank OffWeGo6
Reviewed February 20, 2017

I was very excited for a little get away for the weekend up to the Berkshires to explore Lenox and also Mass MoCA and everything else this beautiful area has to offer. The hotel exterior looked inviting and the inside was very clean and nicely decorated. Most importantly everyone was accommodating and friendly and it was very nice to have...

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1Thank Janie H
Long Island, New York
Reviewed February 13, 2017

We stayed here over MLK weekend are are going back this President's day as Lee is centrally located to several nearby ski areas (Jiminy Peak, Catamount, Butternut and the tiny, but great for still learning kids- Otis Ridge). We checked in late night on Friday night and were met by a cheerful manager and a pretty hopping lobby, I guess...

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1Thank Kellydan
NEW YORK
Reviewed February 9, 2017 via mobile

My Husband and I love it Here! It's so so peaceful by the Lake. You can rent a paddle boat or kayaks or sit by the lake and just enjoy the swans. We go in all weather all times of the year. We love to visit Stockbridge and Lee and will usually drive into Great Barrington for a walk around...

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1Thank TERRYGAUNT
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Terry, Thank you for taking the time to leave a beautifully written review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so happy to hear that you had such a relaxing time while here, and are even more happy to know that you continually return to us. We are so appreciative for your continued...

Berkshires, Massachusetts
Reviewed February 4, 2017

Excellent I would give them 10 stars, beautiful place and the general manager Mr Donald Lawrence made us feel so welcomed. Thanks so much for all you did, the room you gave us was beautiful with the view of the lake. Rooms are 5 STAR ratings. There is also a wonderful Indian restaurant down stairs so you could stay right...

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Helpful?
Thank olvoreill
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us! Please return this Spring and Summer as we welcome our new lakeside fire pit. You can make s'mores and kayak at the same time! How fun! We look forward to seeing you again, until then...Take care, Teisha O. Guest Services Manager

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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Location: United States > Massachusetts > Berkshires > Lee
Price Range: $88 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travelers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go somewhere else if you have allergies or asthma”
 of 5 bubbles Adkcow, 2 weeks ago | Read review
“any room facing the lake are great. Sliders to furnished balcony.”
 of 5 bubbles OffWeGo6, Feb 21, 2017 | Read review
“I love the view”
 of 5 bubbles olvoreill, Feb 4, 2017 | Read review
“Second floor rooms have great views.”
 of 5 bubbles marybeth203, Jan 13, 2017 | Read review
“Try to book your room on the lake side if possible!”
 of 5 bubbles zanpie0, Nov 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question