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Black Swan Inn Berkshires, an Ascend Collection Hotel

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Traveler (192)
Room & Suite (75)
Dining (22)
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Overview
  • Excellent51%
  • Very good35%
  • Average10%
  • Poor3%
  • Terrible1%
Travelers talk about
“breakfast room”(40 reviews)
“lakeside room”(21 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Fitness center
3 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (570)
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Traveler rating
273
196
59
22
6
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273
196
59
22
6
Show reviews that mention
All reviewsindian restaurantbreakfast roomlakeside roomlake viewon site restaurantfront desk staffpontoon boatsmall lakelovely lakecomplimentary breakfastlaurel lakehard boiled eggsno elevatorpleasant stayyogurtadirondack chairssecond floor
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1 - 5 of 556 reviews
Reviewed 2 days ago

We were there for our 3rd stay. So disappointed that the lovely breakfast was no longer being served! I guess this is a cost-cutting decision,alas. We still enjoyed our water-view room. Can't be beat for the price. Housekeeping was't quite as good though, and a...More

Thank 900avalon
Reviewed 1 week ago

This is my third visit to the Black Swan. It is the perfect stopping point after an intense weekend workshop in Boston and still feels like home. The restaurant Mint is stellar and the hotel staff always welcoming. BUT--having done a bit of traveling this...More

1  Thank mountainmare
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 1 week ago

I would like to thank you for taking the time to leave an online review regarding your recent stay at the Black Swan Inn. I am so apologetic that you were disappointed in the breakfast being removed. You are correct in saying that this was...More

Reviewed 1 week ago

I have stayed at the Black Swan Inn many times when I am traveling in the area. It has been clean, comfortable and quiet. I have not tried the restaurant. People there are helpful and polite. It is especially nice when the lake isn't covered...More

Thank tplnh62
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 1 week ago

We would like to thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. It is such a pleasure to hear a guest compliment the staff. They work very hard and truly enjoy...More

Reviewed 3 weeks ago

Reasonable prices, nice location on lake, friendly staff, basic but clean and comfortable. It was a good find until they took away the complimentary breakfast. Hope they'll bring it back but better choices around until then.

Thank DJC10028
Reviewed 4 weeks ago via mobile

We ended up in this inn by absolute happenstance and it was the highlight of our shopping road trip. The staff is incredibly warm and welcoming, the rooms are quaint of course but clean, recently redone, and not lacking in any way. And the view!...More

Thank MDec14
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 4 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so pleased to hear of your happenstance stay and that you were able to take in the views with some of the best Indian Food!...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Business Center with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Details
Price range
$91 - $308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$91 - $308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (192)
Room & Suite (75)
Dining (22)
Pool & Beach (16)
Family and Play Areas (5)
Business Center & Event Rooms (3)
Questions & Answers
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debbiezamir
March 16, 2018|
AnswerShow all 4 answers
Response from CaseyCarnarvon | Reviewed this property |
No breakfast when we stayed last week.
0
Votes
Lisa L
February 2, 2018|
AnswerShow all 4 answers
Response from FandJ1010 | Reviewed this property |
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0
Votes
100life
April 20, 2017|
AnswerShow all 3 answers
Response from Daniel D | Reviewed this property |
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1
Vote
Room Tips
"Ask for a Lakeside Room"
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"If you stay, lake front room would be the best."
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"Lake view is best"
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"There are no elevators,to access the second floor."
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