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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Location, location, location! Great spot for an Inn. Rooms very clean, great bed for a good nights sleep, and in general the inside of the inn was perfect. Very very friendly people working at the inn. A nice continental breakfast was included and a cheerful...More
Thank Phil C
Response from Teisha O, General Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 days ago
I apologize that your expectations were not met during your stay with us. If you would like to give us another try this Fall, you may contact me directly and I would be happy to try and accommodate your needs. We look forward to seeing...More
I'm amazed at "how you can't please everyone". Most reviews are 4 and 5 stars and then there's the grumpy people that you just can't please. Like the lady that said the deck had splinters and she had to wear shoes--most decks have some splintering-get...More
1 Thank Thomas R
Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded May 15, 2017
We would like to thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay! You are correct that we cannot please...More
Very comfortable bed, in a spotlessly clean room. In room Keurig coffee maker and refridge a plus. Excellent location convenient to both Lee and Lennox. Included breakfast was more than adequate. Our room had a very nice deck with a lake view.
Most importantly from...More
Thank tony838
Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 days ago
We would like to thank you for taking the time to leave a review on Trip Advisor for others to see. We would also like to thank you for your kind words, and also for recommending us to others. That is truly the highest compliment...More
Recently stayed at the Black Swan Inn in Lee, MA, and was truly happy with our two night stay. Everything was immaculate, beds super comfortable, continental breakfast was lovely with many choices including DIY waffles. All staff were super accommodating, especially Renee who serviced the...More
Thank eem532002
Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 days ago
We would like to thank you for your recent stay at the Black Swan Inn. We are so pleased to know that you had an enjoyable stay while at our property, and we sure hope that you are planning on making a return trip sometime...More
The lake and surroundings are breathtaking. Different types of boat rentals are available at the front desk and bring your bike for sure if you're into that. There's a small private beach for Inn guests only. The Inn's rooms are recently renovated and nice. The...More
1 Thank Carol R
Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 days ago
Carol,
We would like to thank you for your recent visit to the Black Swan Inn. We are so thankful for your generous review, and we are so pleased to know that you had an enjoyable stay. We hope to see you in the near...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Amenities
Top amenities
Free Parking
Restaurant
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Center with Internet Access
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Restaurant
Spa
Fitness Center with Gym / Workout Room
Details
Price range
$109 - $358 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Room types
Non-Smoking Rooms ,
Family Rooms
Number of rooms
52
Reservation Options
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We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did.
As for the boats, I don't know. Suggest you contact the hotel.
Response from Carrie K | Property representative |
Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend!
-Carrie
Response from Carrie K | Property representative |
Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this... More
Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this helps you!
Kind Regards,
Carrie
Supervisor of Operations
Black Swan Inn
United States