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Heritage House Hotel

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Heritage House Hotel
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408 Reviews from our TripAdvisor Community

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Showing 373: English reviews
Niskayuna, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 4 nights and five days at the heritage house hotel. Customer service service was excellent, We have absolutely no complaints. Cleaning staff were really friendly. Great location for value and we would definitely stay here again!!

Review collected in partnership with this hotel

Helpful?
1 Thank 895mos
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear 895mos, Thank you for taking the time to provide feedback about your stay at the Heritage House Hotel in Hyannis. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

I traveled with my two young kids to the cape and stayed here. Very poor customer service when we arrived. The bathroom light fixture was off the wall and the hair dryer didn't work. They did not tell us that there wasn't an elevator in our building. I had to lug all the luggage up the stairs to the second... More 

Helpful?
1 Thank Roxanne S
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Roxanne S, I am sorry that you encountered the above mentioned items during your stay. Thank you for bringing this to our attention. I will take immediate action. If your travels take you back to the Cape Cod area please contact me directly so that I can show you the true spirit of hospitality and guest experience that most... More 

Travelers are raving about these Hyannis hotels

Marlborough, Massachusetts
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Older buildings. Nice pools indoors and outdoors. One block from Hyannis Harbor and downtown. Clean comfortable beds. Lots of TV channels. Sunbathing around large outdoor pool. Good value for location.

Helpful?
Thank Robert M
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Robert M, Thank you for taking the time to provide feedback on your stay at the Heritage House Hotel in Hyannis. I hope to see you back again if your travels take you to Cape Cod again. Pat More 

Utica, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After checking into another local place that was beyond terrible, my wife and I decided to inquire here for availability. We were shown a room personally by the front desk attendant that was perfect. A special thank you to Diane who was more than accomodating and really went out of her way to make everything was so easy. The hotel... More 

Helpful?
1 Thank mikeny333
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear mikeny333, So happy to hear that you enjoyed your stay with us. Our staff is committed to providing a great guest experience. Thank you so much Pat More 

Amelinghausen, Germany
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Check In took a while because there was only one lady at the front desk. She was very busy with other guests who had to decide how to pay. Another staff member was present but didn't pay attention to me. Indoor Pool ok. The water at the out door pool was a little bit murky. The breakfast service can... More 

Review collected in partnership with this hotel

Helpful?
Thank Markus R
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Markus R, Thank you for your honest feedback. I do apologize for not meeting your expectations for breakfast. We do take our reviews seriously and use each and every one to improve our product and service. I hope if your travels take you to Cape Cod again, you will contact me directly so that I can offer you our... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

When we checked at 12.30 in the night, the keys we got for a room which even opened with someone else's luggage in it. Just think! Then we went back to reception and were given a room with king bed instead of 2 queen beds as that was only available room and we were 3 people. In the hotel there... More 

Helpful?
1 Thank Saumya B
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Saumya B Thank you for providing feedback about your stay with us. I am so sorry to hear that you were inconvenienced during your stay with us. If your travels should take you to Cape Cod again please contact me directly so that I can provide you with our true guest experience. Pat More 

Bristol, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the weather wasn't the best for a weekend in July--and can't be predicted months in advance, we were 3 adults and 1 11year old and found plenty to do in walking distance of the hotel. Also the hotel had an indoor pool which was perfect for in between our .destinations. Rooms were clean and adequate. Check in was later... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Luceita H
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Luceita H Thank you for staying with us! I am glad you had a good time despite the weather. We look forward to having you back again! Pat More 

San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Nothing fancy but clean. Nice walk to the JFK museum & Hyannis harbor but we couldn't catch a Nantucket ferry. The room didn't get cleaned one day so we had to complain about that. Book the ferrby early!

Review collected in partnership with this hotel

Helpful?
1 Thank pschooley
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear pschooley, Thank you for staying with us and for taking the time to provide feedback. I apologize for any inconvenience we caused and hope that overall you had a nice time on Cape Cod. Pat More 

Warwick, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've been vacationing on the Cape for nearly 30 years. I've seen my far share of seedy motels. This one isn't spectacular, but not terrible. The reception staff could have been a bit more organized but were gracious enough to off me a voucher for breakfast in the hotel the next morning (I didn't redeem it, but the gesture was... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 25nicholasc
Pat S, General Manager at Heritage House Hotel, responded to this review

Dear 25nicholasc, Thank you for your honest feedback about your stay at the Heritage House Hotel in Hyannis. Our location is a great one , I am glad that you found it convenient! Pat More 

Boston, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked 3 nights in Nauset building at Heritage House. Unfortunately, we had a room on the 1st floor and we could hear not only each step above our heads but every word people were saying. Apparently, this building was built in 1967 and the rooms are completely not soundproof. The toilet issues and no WiFi internet seemed to be... More 

Helpful?
2 Thank annavay
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 

Additional Information about Heritage House Hotel

Address: 259 Main St, Hyannis, MA 02601-4095
Location: United States > Massachusetts > Cape Cod > Hyannis
Price Range: $107 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Cancelon, Otel, getaroom.com, Travelocity, Odigeo and Priceline so you can book your Heritage House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA
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