We've visited almost every weekend two ski seasons in a row. The convenience of the location (essentially across the road from Jiminy Peak) makes it easy and convenient. The good : Almost all units are the same down to the same picture on the wall. For returning visitors like ourselves it makes for a very predictable experience. The furniture is a bit outdated, sofabed is really uncomfortable, but works for (small) kids. Bed is average (don't expect hotel standard). Kitchens are pretty well equipped and after a while you learn what to bring that is missing. Check in could be a lot faster (even returning guests fill in the same manual forms every time). Check out isn't necessary, just leave the room with the key cards inside. Cons Some really odd features like a jacuzzi in the carpeted bedroom, fake fire place etc. Staff do their thing, but are absolutely not service minded. I don't know how they are incentivised, but it is pretty obvious that customer satisfaction isn't in their kpis. I wouldn't say they are unfriendly, but they just don't seem to care. The lost and found system they have is a complete disaster. We've left items twice and just remembered on the way home. When you call them they will send you an sms with and online form to fill in. Upon completion you will receive an sms receipt where they say they'll contact you. Don't hold your breath. That never happens. We followed up with multiple calls. They claim in both instances they couldn't find the items (we are talking about a cooler in the fridge and some technical equipment). Not exactly things that gets lost in a hotel room. We've followed up in person when arriving the following weekend and the staff has met us with a frown. When we found out that nobody had checked in to the unit we used the previous weekend until the very day we came, we went down and talked to the very nice folks that were in our previous room. We checked for the equipment together. Nothing, which means the staff has removed it and either taken it or it is lost somewhere in their completely inadequate system. We'll probably keep coming back out of convenience, but I really think they should consider schooling their staff and upgrading their standards. Everyone has a tolerance limit and we're reaching ours just out of the lack of respect for their returning customers and their belongings

This resort is in a beautiful location, check-in and check-out was quick and efficient and maintenance was very responsive. However , there were some drawbacks. Given the pandemic, the game room was not open. The staff did not enforce/encourage mask wearing, so going to the pool was not safe. The kitchen did not have a blender, whisk, mixer, baking pans, electric mixer so cooking was limited. The electric stove was hard to use if you like a gas stove and the smoke detector went off with only a little smoke. Many indoor places in Mass were closed or open only Thurs-Sunday so be sure to check in advance if you have specific things in mind that you want to see.

We had a 2 bedroom unit (which is actually 2 separate apartments). Any of the units are nice and roomy, clean and well stocked. The mattress in one room was great, the other wasn't terrific, but not a deal breaker. The pull out couches leave alot to be desired, but I don't think any pull out couch is ever great. LOL The outdoor pool was open, monitored closely by staff, & bathrooms there were always clean. Outdoor shower, poolside towels & lots of chairs and loungers - people were careful to stay 6 ft apart. All staff were polite, helpful and always wore masks. We had stayed here before and liked it. Before COVID they had DVD rentals (now you have to bring your own) but we just brought our Firestick since they upgraded the TV's.(don't forget your remote!). The game room, indoor pool, hot tub & activity center were all closed, but we came knowing that because we wanted the "quiet". Outdoor grills were usable as were softball & basketball courts. Hiking trails available in the area, small grocery store nearby and larger not too far a drive. We didn't bother checking any "activities" in the area since we figured they'd be closed due to the virus & we had done most last time. Brought our own Lysol & Clorax wipes to clean everything when we came in just to be safe. Across the street from a ski resort, so I imagine they are much busier in the winter. Would visit again.