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Comfort Inn

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164 Reviews from our TripAdvisor Community

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Showing 163: English reviews
London
Reviewed October 27, 2013

We stayed for one night as a stop-over on a long journey, and found the place perfectly acceptable. Large rooms which were clean and plenty of parking. Breakfast room was a little miserable but cannot fault the hotel for the money and local shops and restaurants are very close.

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Helpful?
Thank Dave H
Whiting, Maine, United States
Reviewed October 25, 2013

This place is always just right. I stay here every time I can when visiting my daughter who attends Smith College. It's neat, comfortable, quiet, dependable, and not rediculously expensive. I highly recommend this place.

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Helpful?
Thank Brenda G
Oleg T, General Manager at Comfort Inn, responded to this review

Dear Brenda, We would like to thank you for your kind words. We look forward to satisfying each and every one of our guests, and to hear it from the guests themselves about their positive experiences is very rewarding. We look forward to your future stays with us. Good luck to your daughter during the finals at Smith College! Kind...

North Jersey
Reviewed October 25, 2013

We were here recently visiting at Hampshire College. I had researched other hotels, but wanted one reasonably priced for this area, that offered breakfast. The Comfort Inn fit the bill. Although situated on fairly busy Route 9, the hotel was clean, quiet at night, and the included breakfast is more than adequate to start the day. Staff was pleasant and...

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Thank JerseyGirlz
New York
Reviewed October 5, 2013

I had to stay here after the motel I typically stay at in Amherst was completely booked due to Parents' Weekend at a local university. While I am generally a fan of Comfort Inns and find this chain to be reliable but still affordable, I would not choose to come back to this location. Unfortunately, reasonable accommodations in the area...

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Thank Traveller2010NYC
Oleg T, Manager at Comfort Inn, responded to this review

Dear Traveller2010NYC, Thank you for choosing the Comfort Inn for your October visit to the Hadley/Amherst area. We appreciate you taking the time to provide us with feedback regarding your stay. First off I am very happy to hear that you were satisfied with our staff, room cleanliness, breakfast, and swimming pool. We work very hard to make our guests...

Reviewed October 5, 2013 via mobile

Very satisfied. We are traveling with two young kids. We needed 3 nights near Amherst. Also, didn't want to pay a fortune (and kids wanted a pool). I was reading reviews, and became a bit concerned. But, had no reason. We checked in and Irene was so pleasant. She was patient and made certain we were happy with our room....

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Thank redandblonde
Oleg T, Manager at Comfort Inn, responded to this review

Dear redandblonde, Thank you for choosing the Comfort Inn for your October visit to the Hadley-Amherst area. We greatly appreciate you taking the time to provide us with feedback regarding your stay. I am glad to hear you gave us a chance and most importantly that you enjoyed your stay, and that our front desk staff, specifically Irene was so...

Kingston, Massachusetts, United States
Reviewed September 30, 2013

I just got off the phone with the general manager. It is Monday, September 30 at 3:23. I called to verify the cost of the hotel room is correct, I swear I have been over charged. I was having a conversation with the general manager, telling him I have been happy there the past 2 years that I have stayed...

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Helpful?
Thank Julie B
Oleg T, Manager at Comfort Inn, responded to this review

Dear Julie B., Thank you for taking your time to critique our hotel. I respectfully disagree with the details of our conversation. Certainly we wish all of our guests feel welcomed during their stay and from talking to you, you have mentioned that on many prior occasions you have stayed with us without any issues. Also the fact of you...

Houston,Tx
Reviewed September 12, 2013

This Comfort Inn was a little dated but clean and had really comfortable beds. Service was just OK at the desk. Breakfast area was good. I would go back to stay here. Right down the road from a great place to eat.... Zoe's Fish House.

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Thank Dennis A
Oleg T, Manager at Comfort Inn, responded to this review

Thank you for choosing Comfort Inn for your stay in the area! I am glad to hear your kind words regarding cleanliness and the Comfort of our beds. Our entire team works hard to make sure our guests have as good a stay as possible. I’ll be happy to let you know that we are currently in the process of...

Los Angeles, California
Reviewed September 4, 2013

Okay so this is not the place to go for a vacation but for a night it will do. Downsides was the room smelt of smoke despite being non-smoking. The gym was dirty and poorly equipped but they had a treadmill. The pool was more like a large jacuzzi but fine for kids. The room was very small and the...

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Thank andbrody
Oleg T, Manager at Comfort Inn, responded to this review

I'm very sorry for the incovenience you experienced during your stay. I will address your concerns with my staff immediately. I hope you would have let us know right away that your room smelled "smoky" so we could have provided you with another room. We do advertise our swimming pool as heated and we do keep it at comfortable 80...

Cape Cod
Reviewed September 3, 2013

We have stayed at the Comfort Inn in Hadley twice, as my kids go to UMASS. It is the best deal around by far! We have tried other more expensive hotels and B&Bs, but we have not have been as happy as with this Comfort Inn. The hotel is very clean, well run, professional personnel, (from the front desk to...

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Thank 350Tara
Oleg T, Manager at Comfort Inn, responded to this review

Thank you for your kind words regarding the service you received from our staff. We pride ourselves on superior customer service and I am glad to see that our Team Members went above and beyond to make your stay comfortable and most importantly have you leave happy and satisfied. We look forward to your future stays and good luck to...

Brockton, Massachusetts
Reviewed August 22, 2013

We had our pet so the particular wing was understood, wife recovers from lung cancer, tenant in the room above us was multiple smokers to the point that wife could not use bathroom, so much foul smoke odor filtered into our bathroom, place was 15% full, nite mgr would not move us, Mgr. OlegT said he would consider/talk to corporate...

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Helpful?
Thank michael h
Oleg T, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with feedback. I am very sorry to hear that your experience was less than favorable. I did review my notes from this specific reservation. It seems that due to a third party prepaid booking we were unable at the time to adjust your rate accordingly, as was explained to you during...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Route 9, the hotel is within minutes of the Five Colleges area, which includes the University of Massachusetts Amherst, Hampshire College, Smith College, Amherst College and Mt. Holyoke College. The hotel offers Comfort Sunshine Breakfast, Heated Indoor Pool and wireless internet access in all guest rooms. ... more   less 

Additional Information about Comfort Inn

Address: 237 Russell St, Hadley, MA 01035-9520 (Formerly Quality Inn)
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range: $80 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Hotel Hadley
Quality Inn Hadley
Comfort Inn Hadley
Hadley Quality Inn
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Inn staff and other travelers.
2 questions
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over a year ago
Danbury, Connecticut

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had room 214 and it was fine.”
 of 5 bubbles Seniortravelors, Oct 29, 2016 | Read review
“Suites are well worth it.”
 of 5 bubbles CaptainS7662, Oct 6, 2016 | Read review
“View your room before completing your check in process.”
 of 5 bubbles YackeeDoodle, Sep 29, 2016 | Read review
“Choose a room away from the road if you want the window open”
 of 5 bubbles drmjd, Sep 28, 2016 | Read review
“choose away from highway”
 of 5 bubbles MariannG_13, Aug 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question