Had an excellent stay. The innkeeper, Rhonda was awesome. Covid safe, clean rooms, great location—quiet but close drive to Butternut and into town. Rooms could use a little update and towels were not soft and fluffy but, cleanliness, friendliness and location far outweighed everything else. Check in was a breeze with combo electric keypad. Lobby closed right now so we received meal vouchers for Red Lion Inn in Stockbridge. Lunch there was excellent, best New England clam chowder I have had in years! I will be returning!
Now part of the Red Lion Inn, this updated, but still primitive motel is a perfect place to stay in this time of COVID. It is great to be able to walk directly from the car to the room, and the refrigerator makes it easy to carry our own breakfast and lunch. The RedLion Inn helps ensure high quality, and was a great backup when a storm caused a power outage.
My husband and I booked the Briarcliff Motel for a weekend getaway to celebrate our anniversary. When we arrived to check in to the motel, at the check in time listed on our reservation, no one was there and the front desk area was closed. There was a sign on the door that said if you needed help to call the Red Lion Inn. I called the Red Lion Inn 3-4 times, no one answered. We drove over to the Red Lion Inn (about 5 min drive) and then waited in a long line to talk to someone at the front desk. The person at the front desk gave me a code that would open the door to our room. I also asked for the manger's contact information at this point and was given her business card. We drove back to the Briarcliff only to find out that this code did not open the door to our room. I called the Red Lion Inn again (no one answered). I also left a voicemail on the manager's direct line. After waiting for a while with no call back we returned to the Red Lion for the second time. At this point, I asked for a refund because after spending an hour just trying to get into our room I wanted nothing to do with this place. Thankfully the woman at the front desk cancelled my reservation and said I would not be charged. I understand that COVID is making staffing both locations difficult, but the communication with guests could very easily be improved. For example, why not just tell guests they will want to check in at the Red Lion Inn rather than having them drive in circles? Also, if a problem like this happens, a simple acknowledgement that it shouldn't have happened would go a long way. We did not get any sort of apology from anyone... we also never got a call back from that manager. I should also mention the website mentions DVDs and lawn games...I can't be sure since we never got in the room, but it seems unlikely we would have been able to access these things. We wanted to stay at the Braircliff partially because these things made us comfortable knowing we would have something to do on a rainy day. Again, this is understandable if these things are not available due to COVID, but this should be updated on the website to make this clear.…
We spent three nights at the Briarcliff. We had our two daughters and dog with us. The staff was super friendly and helpful. They provide a simple but nice breakfast. The room was adorable...we had a king bed and our daughters slept on on air mattress. It was a little tight for all of us but we made it work. We enjoyed the area restaurants, snowboarding, and snowshoeing. It was a convenient and quiet location and a very reasonable rate.
Very cute, clean and comfortable motel that has been redone with a retro vibe. This is not a tacky roadside motel. Great landscaping with birch trees and right down the road from Great Barrington, yet surrounded by woods. The breakfast is very good, with real Greek yogurt and unsweetened granola, hard boiled eggs, delicious baked goods, and coffee. There are other goodies too, but this is what I focused on. Very best of all, there are metal forks, spoons, and knives! And real bowls and mugs (no funky styrofoam). I generated zero trash! Excellent! We have been traveling around for a while now, and finally, I find a hotel that does not generate massive amounts of trash with plastic this and plastic that. (This is a glowing review, but I am not a friend or a relative. :))