Glad to be a Starwood member to use the clubroom and get my morning coffee. The restaurant/bar is not impressive. The gym is nice, as is the pool, but no rooms to change or shower! Also ran out of towels (which were small and low quality, anyway)
Attended the annual Joe Val Bluegrass Festival. Room was clean, thermostat control perfect, elevator service acceptable considering the volume of people and musical instruments, restaurant service slow but food good. Danielle in Conference, Robin in Guest Services, and Martin at…
Poorly renovated, depressing facility. Surprising for a Sheraton. Disappointing breakfast buffet of overly sweet pastries, leathery omelette, watery coffee, unripe fruit for $20. Folding closet door removed but hardware remained.
We enjoyed staying at this Sheraton property, it had a nice restaurant and cafe, and gym and pool. The main advantage for us is it is pet friendly which makes it easy for us to return here as that is an important consideration given we have 2 small dogs we travel with.
Excellent customer experience. I left a gift card in the concierge lounge and did not realize it until Tim from the front desk left it under my room door with a nice note. Such honesty is impressive!!
"If it's winter time, consider bringing a humidifier. The indoor environment is DRY!"
"Key card entry is tricky. Pull the card out quickly after inserting it."
"Pay the extra for access to the club lounge on the 6th floor. Worth it!"
"Hotel was very cold, "
"Rooms were clean but bathroom fixtures and their ability to work left a lot to be desired. "