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150 Great Wolf Dr, Fitchburg, MA 01420-6024
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Traveler (640)
Room & Suite (99)
Pool & Beach (94)

About

Location
4.1
Cleanliness
4.0
Service
4.0
Value
3.4

See why so many travelers make Great Wolf Lodge their resort of choice when visiting Fitchburg. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Rooms at Great Wolf Lodge provide a flat screen TV, a refrigerator, and air conditioning, and guests can stay connected with free wifi.

You can also enjoy a pool and an on-site restaurant while staying at Great Wolf Lodge. Need a place to park? Free parking is available at Great Wolf Lodge.

During your visit, be sure to check out a popular Fitchburg lobster restaurant such as S S Lobster Ltd., which is a short distance from Great Wolf Lodge.

Fitchburg is also home to Boulder Art Gallery, a popular art gallery that is not too far from Great Wolf Lodge.

At Great Wolf Lodge, your comfort and satisfaction come first, and they look forward to welcoming you to Fitchburg.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Bowling
Game room
Indoor play area for children
Parking
Wifi
Hot tub
Lazy river
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Mini golf
Water park
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Conference facilities
Banquet room
Meeting rooms
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
4929Reviews74Q+A100Room tips
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Jimm W wrote a review May 19
1 contribution
On the day we arrived, we spent about 4 hours in the water park. Right off the bat, the two smaller slides were not available, and pretty quickly after we got there two of three slides (the green and the blue slides) were not available either. So for half of our first day, the things we drove three and a half hours for (the slides) were mostly not available. We bought a dinner pass but couldn't use it at the snack area or candy shop. Not sure why we can't buy food with food credit. We placed our dinner order from the app and the ticket system was having issues so the Bucket restaurant never got our order. The ice cream place messed up our order. And a large number of the staff gave the impression that they did not like dealing with the guests. All though I will say a couple of the employees were incredibly nice. Also, the cost of this place is absurd. During the week is already expensive enough let alone having to pay 2 to 3 times as much on the weekends. For the money, this should a well-oiled and nauseatingly polite place to stay at. It is not.
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Date of stay: May 2022
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Kara L wrote a review May 13
Providence, Rhode Island1 contribution
I have brought my kids to this location many times in the past and they love it. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! She cancelled the reservation and issued my refund. This is customer service at its best. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars).
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Date of stay: May 2022
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Jessica F wrote a review May 12
1 contribution1 helpful vote
We stayed as a family of 4 on a Friday night 5/2022. The water park was filthy Friday evening. If we didn’t drive do long to get there we would have left. Trash, food and feces all over the ground. I let employees know. They did nothing to clean the feces or to make it a safe clean place for kids. I contacted customer service and they assured me that was not the norm. The following day the park was just as filthy. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides weren’t opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. So half of the water park was closed on a Saturday. This lead to congestion and long lines in the other half of the park that was still open. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. I again contacted customer service via email, no response this time. Don’t waste your money! This location doesn’t care about being a clean fun place for kids.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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GnomeDepot wrote a review Apr 2022
Brooklyn, New York24 contributions62 helpful votes
So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zone—packed a white noise machine, our own pool towels, all the food and canned coffee drinks we’d need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. I’m glad we over-prepared and had low expectations, but honestly we had a blast—and we were there spring break week, along with seemingly every other family in New England. My takeaway? This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. If this isn’t you, you’re not going to enjoy it. Yes, it’s expensive. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Either don’t do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the “paw points” are $0.16 each. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Was it the deal of a lifetime? Of course not. Did our kids have the best time ever? They did. Yes, there are long waits for the restaurants at peak times. This is a staffing issue, not a space issue—-we’d wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Either plan ahead and put your names in early (they take your number and text you when they’re ready, so you’re not stuck standing there), go offsite, or bring food to eat in your room. All the rooms have mini fridges and microwaves—we were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Yes, the water park is kind of a dystopian nightmare. It’s loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?!), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. My kids LOVED IT. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented—-there’s an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. It’s as awful as it sounds and there’s no way to avoid it. If all of this sounds like pure hell to you, don’t go. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. We can’t wait to go back.
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Date of stay: April 2022Trip type: Traveled
3 Helpful votes
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Nancy wrote a review Apr 2022
Massachusetts1 contribution1 helpful vote
We recently went to GWL for a mini family getaway-- and it was our first experience. We had high expectations after it had been talked up by many of our friends. We arrived around 1PM on the day we were checking in. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. It's kind of ridiculous. Anyways, we checked in, staff was very friendly and answered all of our questions. We got our wristbands and proceeded to the pool area. We had bags with our swimsuits and flips, etc. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Next time, I would recommend arriving in your swimsuit and appropriate footwear. We did not rent a cabana, but inquired about them. Having now seen them (but not rented), we would NOT rent one in the future. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. We lucked out and found a family leaving a table and we snagged it. The pool areas are awesome- our children had so much fun the entire time. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. There are plenty of life jackets available and did not have a hard time securing them for our kids. Huge downside though: the bathrooms. The women's room was utterly disgusting. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Paper towels were overflowing in the garbage. They really need to improve on this part. We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. We were all much warmer on our walk through the chilly lobby. Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though. We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Both were great and service was good. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke. The hotel itself is decent for what it is, however it is certainly outdated. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive. The Howlin' area in the way back past the pools was insanely disappointing. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. We walked around to check it out, and didn't do any activities for the kids. Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. We will definitely return as our children truly enjoyed it. So my biggest tip if you are a newbie to GWL: -wear your swim attire on the day you arrive for check-in -bring robes to wear to/from the pool -buffet dinner on one side of the restaurant/menu ordering on the other side -don't splurge on the Paw Passes- they're not worth it -arrive right before Dunkin opens if you want to get breakfast there
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Date of stay: April 2022
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deyoha wrote a review Apr 2022
Sidney, Maine1 contribution
Just go here! We have gone several times over the years with a variety of ages. This most recent visit we had kids ages 17, 16, 13, and 7. There is something for everyone. The water rides are the big draw, but be sure to check out the ropes course. Even some of our adult visitors got in on the action. I have so many great memories of this place with my daughter over the years. Stop what you are doing and book a trip right now! Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense.
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Date of stay: February 2022
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Room Tip: I always avoid those near elevators. . .too much foot traffic and noise.
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MikeyC55 wrote a review Apr 2022
3 contributions
This place is not worth all the money you spend to get a room and book activities for your kids. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience. - To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. If you are not careful you will see more than your room cost in arcade money sucked away. - Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. It was there for more than an hour while they cleaned the rooms around it. - Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Gross. - Staff was very friendly. They were very young, mostly, but very nice and helpful. - Everything has an 'upsell' option to it. You want to play a game? Why not buy 3? You want to play MagicQuest? Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? I've never seen such blattent greed in my life. - Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. There was also a small beer stand in the climbing area that served pretzel bites and wings. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am. - When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Way too late to make reservations at the restaurant. - My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck. - The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. They were moderate and fun. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. They were fun too. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Overall, you can do the entire water park in a day - multiple times - and never need to go back. - Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you! - All the young kids liked the MagicQuest game. I recommend that as a healthier alternative than mindless video games. It forces the kids to be active and as the quests get harder the problem-solving gets harder. My daughter loved it. - Also - most of the guests were not wearing masks. Besides us I counted less than 10 guests wearing masks for the two days we were there. Some of the staff were wearing masks though - about 25%.
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Date of stay: April 2022
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Bonnie Walsh wrote a review Apr 2022
Hudson, Massachusetts1 contribution
Full disclosure: we live locally so we just booked a day pass to the water park. First of all, I cannot say enough about how wonderful the staff was. Every staff we engaged with was courteous and friendly. 1) The day pass was from 9am to closing, 9pm. We arrived around 11:30am. 2) The driveway to the complex branched into a Y but it was unclear which way we needed to go to find the main entrance. We took a guess and found it but there was absolutely no parking available. We backtracked to where the drive way split and were able to find a parking spot. The complex seems to consist of 2 hotel sections with the waterpark and other amenities linking the two sections. We entered into an enormous play space packed with young children & parents. We didn't see any sort of reception or information desk. We followed the signs to the water park and found a desk with 2 attendants but they were only passing out towels. We were instructed to follow the path all the way to the opposite end of the complex to check in. It was a bit of a hike. There was no wait for us - probably because we arrived 2/12 hours after opening but, the complex was, as every other reviewer stated, totally over crowded. 3) Although we had made reservations, there was absolutely no place to put our carry in items; coats, shoes etc.. We were able to rent a small lockbox to keep our wallets, car keys & cell phones. 4) My first impression of the waterpark amenities is it was mostly geared for young kids. There seemed to be an abundance of splash pad activities. My grandkids, teen & preteen, did enjoy the wave pool and loved the water slides and even enjoyed the lazy river. 5) When I made reservations, it was clearly stated that outside food was not allowed so I had accepted I would pay an arm & a leg. The quality of the food was HORRIBLE! I spent nearly $60 for burgers, chicken strips & french fries for 4 people; was given a buzzer for when it was ready and what we got was a 30 minute wait and microwave reheated garbage. Have you ever had french fries reheated in a microwave? It says something when a teen won't eat french fries. Later we went for scoops of ice cream. Nearly everything was gone. It amazed me that this place is always full to capacity, especially on weekends, and they were running out of ice cream? They didn't anticipate a full house? This was on a Saturday, they still had another overcrowded weekend day to get through. Overall, really disappointed with the facility. Will not recommend. Will not go back. Its unfortunate; the staff was so terrific and friendly but when I dish out $100 per person per day to use a facility then another $100 to cover hotdogs, hamburgers, drinks, I expect to find adequate parking, table/seating and at least a McDonalds level of food quality. Too bad. So sad.
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Date of stay: April 2022
Room Tip: Not worth the cost for the waterpark day pass.
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Rebecca M wrote a review Apr 2022
1 contribution
We recently stayed one night as a family of five to celebrate my sons 4th birthday. We checked in early so had little to no wait with check in and were greeted by very friendly staff. We stayed in a double queen room that upon first look was clean and spacious. With further investigation that night we realized our bed linens were torn and had multiple stains. We spent most of our time at the water park that provided some of the most amazing life guards. They were very attentive and controlled the situations with authority and care. Many of them engaged with the pool patrons while still doing an amazing job monitoring. I honestly can not say enough good things about the life guards, as far as I was concerned they all did a stellar job! The water park attractions were decent even through my boys could not do many of them die o size. Really the let down was the cleanliness of the park. It was evident staff tried to keep the tables clean as I saw them being wiped through the day. However the bathroom and shower rooms were beyond disgusting. During our multiple trips into the restrooms we came across trash and toilet paper littered floors, clogged toilets and general trash throughout them. Unfortunately I do not think this is a place my family and I will visit again.
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Date of stay: April 2022Trip type: Traveled
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yvonne T wrote a review Mar 2022
Norwalk, Connecticut1 contribution
We stayed one night . I woke up in the middle of the night with itching on my hand and legs … I had bite marks all over me from bed bugs and my son who was in the bed with me did as well . Overcrowded on a week day , food is horrible . Disgusting and will not return here and will stick with the pocono location like I have in the past .
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Date of stay: March 2022Trip type: Traveled
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PRICE RANGE
$230 - $313 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsFitchburg
NUMBER OF ROOMS
406
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Frequently Asked Questions about Great Wolf Lodge
Which popular attractions are close to Great Wolf Lodge?
Nearby attractions include Curious Escape Rooms (3.8 miles), Wachusett Mountain State Reservation (4.0 miles), and Great Wolf Lodge - Water Park (0.01 miles).
What are some of the property amenities at Great Wolf Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Great Wolf Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Great Wolf Lodge?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Great Wolf Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Great Wolf Lodge?
Conveniently located restaurants include A Taste of Vietnam, 1761 Old Mill Restaurant, and Angler Fish Market & Chowder Co..
Are there opportunities to exercise at Great Wolf Lodge?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Great Wolf Lodge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Great Wolf Lodge?
Many travelers enjoy visiting Westminster Historical Society (3.0 miles).
Is Great Wolf Lodge accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.