Experience quaint luxury in the heart of New England with a stay at Inn on the Square! Our hotel is located in the historic Cape Cod town of Falmouth, MA.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
40 North Main Street, Falmouth, MA 02540
Inn on the Square
948 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Inn on the Square receives accolades for its friendly staff and cozy, New England charm, complete with a picturesque outdoor seating area and fireplaces. Situated in an ideal spot for exploring Falmouth's local offerings, it is a stone's throw from bustling restaurants and ferry routes.
However, the experience seems to be a mixed bag, with some travelers citing clean and comfortable rooms, while others report cleanliness issues, outdated amenities, and noise disruptions. Moreover, the value proposition is questioned, as guests feel the high room rates and amenity fees do not align with the quality provided.
Location
Convenient
Atmosphere
Charming
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Underwhelming
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Stick-built walls and floors transmit more noise from other guests than does a modern masonry hotel. The location on the main route to the Woods Hole ferry means that truck traffic passes close starting at about 6-6:30 AM (probably quieter if you are not in the front rooms). HVAC and fridge were noisy. Beware the "amenity fee" which covers standard services included in the base price at most hotels. Staff was fine, and I had no other complaints.
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Review collected in partnership with this hotel
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Apr 30, 2024
Thank you for sharing your detailed feedback. We appreciate your insights regarding noise transmission and location. We apologize for any inconvenience caused by traffic and noise from HVAC and fridge. We're glad to hear that our staff met your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
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I read mediocre things about Inn on the Square. We had a very good experience, maybe because there were not many guests. We did not hear any hall noise but were woken up both mornings by trucks on the road outside. The water pressure in the shower was horrible. The room was clean and the bed comfortable. We paid $125 with taxes and fees per night since it was off season and felt we got our money’s worth and would stay again at that price. The restaurant had a good breakfast but Crabapple, had a better breakfast for similar prices.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Jan 3, 2025
Thank you for sharing your feedback! We’re glad to hear you had a positive experience overall and felt you got great value for your stay. We apologize for the noise from the trucks and the water pressure issue in the shower, and we’ll be sure to look into those. We appreciate your recommendation and would love to welcome you back for another stay!
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We stayed for 5 nights in June having chosen the hotel due to its location . The location is good with close proximity to restaurants, shuttle terminal and the fabulous cycle track. There is a good bike hire shop across the road. The hotel has a good pool though water is a tad chilly. Our room was very small and very dark and the wardrobe consisted of a curtain covering an alcove ! The bathroom was spacious though old fashioned.
Our main gripe is it is way too expensive for the standard and size of the room. In addition the cleansing of the room was woefully inadequate and one day I complained it hadn’t been cleaned by 4.40 and was told I had told them not too! Totally incorrect! The poor cleansing really needs addressing and they hadn’t picked cushions up even from the floor! We ate breakfast in Percy’s which is accessed through the hotel and this was very convenient. James on reception was excellent and knowledgeable. Other reception staff less so.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip:Check room size and ask if there are wardrobe facilities !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Nov 21, 2022
While we're happy you appreciated our convenient location, it's unfortunate our room's layout and amenities didn't meet your expectations. We regret your challenges and inconvenience, so we'll address your concerns with our team moving forward. We do hope you allow us to host you again soon, so we can share a more positive experience with you.
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Let me just start this review saying thank you to all of the wonderful staff and how amazing they are! This property is such a gem to people who live on Martha’s Vineyard. Not only do they offer islanders discounted rate in the off-season. They also make you feel welcome any time of year. I’ve gone several times this year and every time I go I feel very welcomed by everybody from front desk to housekeeping staff. I would recommend this property. It is a great piece of paradise you’re close to downtown but your far away enough to actually enjoy the sights and sounds of Woods Hole. Just about a 10 minute car ride from the boat and it’s so perfectly placed. Again thank you to the staff for such a wonderful stay!
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Oct 30, 2023
Your warm words and appreciation for the staff at our hotel are truly heartwarming. It's fantastic to know that you've had multiple welcoming experiences and felt like a valued guest. We're thrilled that you found the property to be a gem for Martha's Vineyard residents, especially with the discounted rates in the off-season. Thank you for recommending our hotel, and we look forward to welcoming you back for many more wonderful stays!
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Love the location. Good coffee across the street at Coffee Obsession and also across the street an amazing dinner spot- Glass Onion (incredible food, friendly, impeccable service). Short walk to many more eateries and shops in downtown Falmouth. Sadly I will not stay again as I was disappointed in the room and services for the price. No water replenishment in room even though they charge a “resort fee”, and no water was even available to purchase on site (drinks vending machine was out of water). Front desk told me to walk to 7-11 at 10:30 pm. And obviously there is water on site as they start you off with 2 in room at check in. Room itself was fine and bed comfortable. Bathroom though was very small and a bit awkward with very low sink and also in need of upgrade. Worst issue that is the deal breaker is we had a constantly running toilet that was loud and also gave off a strong chemically smell.. we stayed almost a week and I reported the issue 2x and it was not addressed. Also no one even reached out to update (even a “cannot fix right now, so sorry” would have been appreciated). Noticed a BandB close by on our walks into town and will try that next time!
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Review collected in partnership with this hotel
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Aug 6, 2024
Thank you for your detailed feedback. We’re glad to hear you enjoyed the location and nearby dining options. However, we’re very sorry to hear about the issues you experienced with the room and services, especially the running toilet and the lack of response from our team. Your comments about the water availability and bathroom conditions are noted, and we’ll address these concerns with our staff. We appreciate your input and hope to improve your experience in the future.
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We were one a group of eight couples who stayed at the Inn over a September weekend who were biking on Cape Cod. We stayed three nights, while others stayed either two or three nights. The Inn is well located and the level of maintenance, furniture and decor was high quality, as shown in online photos. Unfortunately, the level of service was abysmal. For the three nights we stayed, there was no room cleaning service for our room or any of the other rooms of our group. Two couple in our group had no hot water for their stay and Inn staff failed to address it after it was drawn to their attention. The room rates for Saturday were between $300 - $400 per room, which would have been on the high side but tolerable for the boutique lodging experience advertised. But there was also a significant hidden amenities fee tacked on. When asked how that was justified, staff replied parking, toiletries, and bottled water. Parking is not much of an issue in Falmouth, and the other amenities are basically the same as free amenities included in the room rate of moderate rate motels and higher. In summary, our experience at the Inn was no where near the level expected of a boutique hotel, and certainly not the standard one would expect of lodging standards required by the Newport Hotel Group. If there are staffing issues, the Inn needs to recognize this up front with their clients - not just continue operating as if everything is up to standard. We know this because we are associated with a select category hotel in a national chain.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Oct 3, 2023
We sincerely apologize for the disappointing experience you and your group encountered during your stay at the Inn. This is not the level of service we aim to provide to our guests, and we will address these issues with our team to ensure that they are properly resolved and do not happen in the future. We appreciate your feedback and we hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future. Thank you for sharing your concerns with us.
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Sorry to have to say this BUT, for the three nights I paid seriously strong dollars, and the least you would expect is a room clean on at least ONE of the nights.....Guess what?.....not once was our room visited, thus no bins emptied, no clean towels let alone a bed made up....Coffee ran out.....Ended up bringing damp towels to front desk and staff were totally aware of Zero staff to sort rooms......Now here is the rub!!!...guy offered us both complimentary breakfast....(Which should be included in the top rate) and for that I was grateful.....Funny thing was, that room staff were on hand as we were leaving on third day so as to leave room ready for next unsuspecting guests!....Of our 14 nights staying in similar set ups in New England, this was by a long shot totally lamentable and perplexing....Really left us feeling deflated......Sorry, I have to write this, but had we both known that staff wouldn't be available to look after rooms, we would have run for the hills!!! So my advice?????.....Avoid!
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Oct 22, 2024
We’re truly sorry to hear about your disappointing experience. This is not the standard of service we aim to provide, and we sincerely apologize for the lack of housekeeping during your stay. We understand how frustrating this must have been, and we’ll be reviewing these concerns with our team to prevent future occurrences. Thank you for your feedback—it helps us improve. We hope you might reconsider staying with us again so we can deliver a better experience.
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This Inn is basically a glorified motel, and therefore is way overpriced. We chose the location due to it's proximity to the shuttle parking lot to the ferry boat to Martha's vineyard from Woods Hole, since we were traveling without a car. Thankfully we only had to be there for one night, as the rooms are unimpressive and in need of an upgrade. Our room had a decent garden view, but there is nothing special about this property.
When we checked in, I gave them my charge card for "incidentals", then we were off to Martha's Vineyard the next morning. After my trip, I reviewed my card transactions, and found 2 identical charges for $19.13 each on the 2 rooms that I thought had been fully prepaid. I called and spoke with the Manager James, who informed me that the charges were for the "resort" fee. When I asked him how this glorified motel was charging a resort fee, he attempted to justify that the fee included parking (yet I did not park a car), and the pool, that I don't think anyone in the resort was using on that cold May day. Naturally, he denied my request for a refund, since this motel obviously needs my $38 more than I do.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Nov 21, 2022
Thank you for your review of Inn on the Square. We appreciate guest feedback. Customer satisfaction is our number one priority and we apologize if you did not experience our best efforts. Although we have chosen to adopt an amenity fee our fees are consistent and/or below that of the other hotels in the area. Amenity fees are outlined on both the website and in our confirmations. We do hope you give us another opportunity to share a more positive experience with you soon.
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This hotel is simply beautiful and fits in perfectly with its surrounding town, which during December represents what you see in hallmark movies. The rooms are lovely and a lot bigger than you would expect. The indoor pool was warm and peaceful, as I’m guessing, in December not many people wanted swim. I enjoyed the solitude of just floating in the pool and swimming to my hearts content.
The staff was amazing and even allowed me to check out later than I was meant to, as my rise was running late, at no extra charge.
I spent my Christmas and new years here and I had a lovely time.
They have a 24hr reception desk, free wifi, safe in the room, a restaurant along side it that does amazing coffee and pancakes, and free parking for guests.
The only downside
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip:There is no lift.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Mar 20, 2023
Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed our beautiful property and the peacefulness of our indoor pool. Our team takes great pride in providing exceptional service, and we are pleased to hear that they went above and beyond to accommodate your needs. Thank you for recommending our hotel to others. We hope to welcome you back soon for another memorable stay.
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The location is fantastic, near downtown shopping and restaurants and everything was within walking distance. But that’s where the highlights of the hotel end. Our room was loud due to the location near the restaurant (they leave the back door open so guests can use restrooms) and the bed was ridiculously uncomfortable.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Newport Hotel Group, Owner at Inn on the Square
Responded Sep 8, 2023
Thank you for sharing your feedback with us. We're delighted to hear you enjoyed our fantastic location near downtown. However, we're truly sorry to learn about the noise disturbance and the discomfort you experienced with your bed. We appreciate your valuable input and hope you'll give us another opportunity to provide you with a more comfortable stay.
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We stayed on the first floor, so I don't know the answer to that question. They are very nice there, and I am sure they would make an effort to find someone to help if asked.
100+ yards away from the Inn is Steamship Authority Parking Lot on Palmer Ave. Go into and wait at the shuttle pick-up station. Bus (no fare!) will take you, luggage and even your bicycle to the ferry dock in Woods Hole.
There are more places to choose from in the Falmouth area.
PRICE RANGE
$148 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn on the square hotel falmouth, hotel on the square, on the square falmouth
LOCATION
United StatesMassachusettsCape CodFalmouth
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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