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Extended Stay America - Boston - Burlington

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Extended Stay America - Boston - Burlington
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86 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Atlanta, Georgia
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is dirty, the staff is unprofessional and none of the very basic, standard expectations so we're met. When we checked in we were "greeted" but a grumpy, unkempt Yong woman with a noise ring that seemed annoyed to see us. Our room was FILTHY! Check my photo...I managed crumbs, hair, old food...dirty. it was cleaned when we complained,... More 

Helpful?
Thank sthompsen
00esa, Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you... More 

Chennai (Madras), India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Service and cleanliness was like any other ESA. Neat but cleans only once a week. Location was nice as it was opp. mall and next to theater. It is old and renovated. This shows when you walk across the aisle.

Helpful?
Thank Hadi M
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for choosing our hotel and for your feedback. We are happy that you loved our convenient location and overall clean property. Thank you again for your review. We would love to welcome you back soon. Sincerely, General Manager More 

Level Contributor
3 reviews
2 of 5 stars Reviewed August 22, 2016

Although we made our reservations for 3 rooms about 3 months ago the rooms wound up being scattered through the hotel. One of the rooms needed to be swapped because there seemed to be a residual smoking smell, even though this is a non-smoking hotel. Staff was ok, but somewhat dismissive. We were told this property is now under new... More 

Helpful?
Thank Bob A
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next... More 

Travelers are raving about these Burlington hotels

Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 25, 2016

I stayed at this hotel for 4 nights and here is the summary of the very unpleasant stay. Looks: old and outdated interiors Smell: Awful, my first room smelled of french fries and second room smelled of stale carpet- and that smell did not go away even after dipping the room in Febreeze Cleanliness: AWFUL! The sheets were dirty, towels... More 

Helpful?
Thank vickzz
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your loyalty to our brand and for taking time to submit a review of your overall stay. I am sorry that you experienced some housekeeping issues with your room, and that we fell short of our high standards of service quality. I have shared your feedback with my Housekeeping staff to ensure we do a better job... More 

Fort Wayne In
Level Contributor
6 reviews
5 hotel reviews
1 of 5 stars Reviewed July 21, 2016 via mobile

This is my 2nd week here. 1st week real bad internet. Fire alarm went off twice once at 9:00 am other time about 4:00 am. 2nd week here. The hotel ran out of shampoo. How does a hotel this big run out. Monday asked front desk if they could look at a.c. Unit. Wednesday got back to room no a.c.... More 

Helpful?
Thank Tim G
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Tim, thank you for taking the time to review our hotel. I was disappointed to read about the problems you experienced, and I hope you will accept my sincerest apology for the issues you reported. My managers and I are taking steps to ensure future guests do not encounter the same or similar problems. I truly hope you will give... More 

Lorain, OH
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 20, 2016

While I don' have any major complaints, I do have some minor issues. I'll start with it was little unnerving to walk in at 11:00 at night and find a sign at the front desk with a phone next to it asking me to dial "0" to have someone check me in. Everything was out in the open and no... More 

Helpful?
Thank timkay2
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for evaluating your visit to our hotel. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained​ suites and excellent service, all in a safe environment. We appreciate you letting us know where we can improve. Having said that, we apologize for not meeting all your expectations in regard to our on-site... More 

Boulder, CO USA
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed June 23, 2016

This place is TERRIBLE!! It has no redeeming features. When I arrived, they couldn't make a key - they said the machine was broken. Breakfast: The breakfast is a joke (granola bars, instant oatmeal, some apples and oranges). Furthermore, there wasn't anyplace to eat the non-breakfast. Noise: The A/C sounded like a coffee grinder and woke we up when it... More 

Helpful?
Thank Alors
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your candid review. We apologize you were unhappy with our hotel and our complimentary Grab and Go" breakfast. This breakfast is not designed to be a sit-down type of meal, but rather something to grab and eat "on the run". I am sorry the air conditioning unit and refrigerator in your suite were unusually noisy, and I... More 

New England
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed June 16, 2016

We read the TripAdvisor reviews, and tried to get another hotel, but this had the only rooms available. We agree with the reviews, but would stay again if there were no alternative. Here is why: The A/C was very noisy at times. The room and entire hotel had a very faint but unpleasant odor. The toilet was uncomfortably low and... More 

Helpful?
Thank Armchairtraveler
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your comments and details about your stay. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have identified some areas which we can improve and we will... More 

Merrimack, New Hampshire, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 13, 2016

The location is great! It's right off the highway. Across the street from Burlington Mall. A lot of shops and restaurants in the area. Down the street from Lahey Hospital for those needing to stay do to family being at Lahey. For the most part the room was clean. A bit small, but I only had one queen. I was... More 

Helpful?
Thank Brooke H
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

On behalf of our team, we appreciate you staying at our hotel and providing a detailed review. We are happy to read our location close to various shops and restaurants was perfect for your needs, and that you found our hotel to be a good value. Though you liked the cleanliness of your accommodation, we are sorry to hear you... More 

New York City, New York
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 12, 2016 via mobile

Really not a bad value considering we stayed over memorial day weekend. You aren't getting anything fancy, but you will pay way less than other hotels in the heart of Boston, and it's a mere 15 min. drive from the heart of it all. Breakfast is your basic carbs and fruit, nothing fancy. It gets the job done. Relatively quiet... More 

Helpful?
Thank SassyParalegal
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

We appreciate you choosing to stay at Extended Stay America Boston - Burlington on your weekend trip and for the nice feedback. It's great to read you had a comfortable stay and you found us to be a good value. Thank you for your good remarks about our central location and peaceful accommodations. Your feedback is appreciated, and we hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - Boston - Burlington

Address: 40 South Ave, Burlington, MA 01803-4904 (Formerly Homestead Studio Suites - Boston - Burlington)
Location: United States > Massachusetts > Burlington
Price Range: $95 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Burlington 2.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Homestead Studio Suites Boston - Burlington Hotel Burlington
Homestead Studio Suites Burlington
Homestead Burlington
Homestead Suites Burlington
Burlington Homestead Suites
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