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Holiday Inn Express Boston South - Brockton

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Holiday Inn Express Boston South - Brockton
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149 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Pawtucket, Rhode Island
Reviewed yesterday NEW

I recently stayed at the Holiday Inn Express in Brockton, MA and the exercise room and pool are great to use. The breakfast bar had many choices!. The front desk was very courteous and professional upon my arrival. Rick the general manager is courteous and helpful with any of your needs during your stay. I am a platinum IHG member...

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Helpful?
Thank joden2016
Newton, New Hampshire
Reviewed 1 week ago

I am not one to complain, but I cannot in good conscience not share my experience that I had with the property in Brockton, MA. First f all, I am not one to complain. I am a Spire Elite Member, and I have stayed overnight over 80 times this year at your properties, and this experience has been very disappointing....

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Thank hasbell
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Hasbell, Thank you for taking the time to review your recent visit. Firstly let me apologize on behalf of the team at the Holiday Inn Express Brockton and I regret that you did not receive the level of service we are capable of providing. Your remarks are well taken and have been brought to the attention of our management...

Margate, United Kingdom
Reviewed 3 weeks ago

Nicely located on 44 giving access to Providence Rode Island, Cape Cod, Boston and of course Plymouth where the Pilgrim Fathers first set foot onto North America. This hotel follows the standard room configuration. Built at right angles to the road so reducing noise levels. As can be expected a light breakfast is included in the room rate.

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Helpful?
Thank Ken N
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Belicia W., GSM

Calgary, Canada
Reviewed October 18, 2016

This is an average hotel, a little too far out of Boston than i expected. About 40 mins drive to Boston. The Internet works ok, bathroom is good, and air conditioner works well. Occasional noise in the hallway was bothersome.

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Thank labraski
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Labraski, Thank you for taking the time to write about your experience in our hotel. The hotel is 18 miles away from the Airport and located South of Boston.We are also off the highway so its is very convenient for Boston travelers.We hope that your visit in Boston was great and we look forward to welcoming you back soon....

Glencoe, California
Reviewed October 18, 2016 via mobile

We stayed 4 days and our room was only services once. We had little toilet paper left on the roll when we walked in and it was when we used the extra roll it was never put on the holder. The shower knob was loose falling to a scalding temperature. The front desk was notified twice and it was never...

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Helpful?
Thank Sara H
BOSBG, Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Sara, Thank you for taking the time to share your comments regarding your recent stay. Please accept my most sincere apology for the challenges you experienced. This is certainly not the normal high level of service we provide. We at the Holiday Inn Express Brockton pride ourselves in our commitment to excellence in service and take it very seriously...

Warwick, Rhode Island
Reviewed October 17, 2016

the only thing i didn't like is that they don't warm the water in the indoor pool so it was too cold to go in We have been there before but it was not in the fall or winter so i didnt know that they did not warm the water and the hallway had air conditioner on very strong so...

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Helpful?
Thank judyjoy444
IHGService, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear judyjoy444, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the level of service rendered by our hotel staff members including the overall cleanliness of our hotel, it is regrettable that you may have not fully enjoyed your stay with us due the indoor pool's...

Atlanta, Georgia
Reviewed October 4, 2016 via mobile

Not so clean in my room and desperately needs updating/upkeep. I just checked in for a company paid business trip and there were two black hairs in the bathtub (gross), the floor of the bathtub is dark and nasty looking (double gross), some sort of splatter mark on the headboard (triple gross) and some sort of black mascara on the...

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Thank Emrie S
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Emrie S, I sincerely apologize for the room condition issue you have expressed. I can assure you that The Holiday Inn Express Boston Brockton goes above and beyond the standards for cleanliness and what you are expressing is definitely an anomaly in our strict housekeeping system. We routinely go through inspection to avoid this kind of issue and have...

Reviewed October 2, 2016 via mobile

Wow, this place was clean. The staff was exceptional and welcoming. Complementary coffee and cookies were available in the lobby. When we got to the room the front desk called to ask if the room was satisfactory. We are well pleased with this Holiday Inn property.

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Thank Michael J
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Michael J - Thank you for your review following your recent stay with us. We are thrilled to learn that you enjoyed your stay. Thank you again for your time and we look forward to seeing you soon. Regards Rick Kumar

Tarrytown
Reviewed September 20, 2016

We stayed here for one night when our son was playing football against Stonehill College. It was an easy commute back and forth to the school. The hotel couldn't have been more accommodating. We got a pre-check in email asking our desires such as room location, etc. The staff at the desk was very friendly and even called shortly after...

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Helpful?
Thank Momacita
BOSBG, Operations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Momacita, Thank you for choosing to stay with us and for sharing your warm impressions about your recent stay at the Holiday Inn Express. We couldn't be more excited to see that we exceeded your expectations. Guest satisfaction, cleanliness and comfortablity is of our utmost concern so your feedback is very important to us. It seems like you were...

Danbury, Connecticut
Reviewed September 14, 2016 via mobile

I am a Spire Elite Member and stay here when I am in the Brockton area. The service is great and the rooms are comfortable and clean. The breakfast area has many food items to choose from and the Gym and pool are top notch! I recommend this place to anyone who does business or leisure in the Brockton or...

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Helpful?
Thank christopher N
BOSBG, Operations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Christopher N, Thank you for choosing to stay at the Holiday Inn Express and for being a loyal IHG Spire Elite Rewards Member. We are excited to see you continue to stay with us and appreciate the kind remarks and compliments regarding our friendly staff as well as our clean and comfortable rooms. It seems you've experienced all we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Boston-Brockton has just completed a $1.5 million renovation. The renovation included a complete overhaul of the guestrooms, public areas, exterior facade and landscaping. Additionally, new management has been assigned to improve overall guest satisfaction. Situated at the entrance of the Westgate Mall, the hotel is immediately adjacent to Route 24 and Route 27. Thehotel's proximity to major routes and its location in a vigorously recovering market make it a prime destination for visitors." ... more   less 

Additional Information about Holiday Inn Express Boston South - Brockton

Address: 405 Westgate Dr, Brockton, MA 02301-1819
Location: United States > Massachusetts > Brockton
Price Range: $103 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Boston South - Brockton 3*
Number of rooms: 122
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Boston South - Brockton staff and other travelers.
2 questions
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Questions? Get answers from Holiday Inn Express Boston South - Brockton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms at the far end away from the road are not so noisy also east side rooms look out onto the parking lot.”
 of 5 bubbles 681kenn, 3 weeks ago | Read review
“If you need to be close to the car at the parking lot , get a room on first floor”
 of 5 bubbles judyjoy444, Oct 17, 2016 | Read review
“i like the lower floor”
 of 5 bubbles MichaelB707, Jul 7, 2016 | Read review
“Use TripAdvisor reviews; Having done so we cancelled a reservation for a cheaper motel as it was unacceptable to two recent guest families.”
 of 5 bubbles Irene-George, Jun 12, 2016 | Read review
“Ask for a room kind of close to the front desk.”
 of 5 bubbles MarjorieS679, May 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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