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Residence Inn Boston Brockton

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124 Liberty Street, Brockton, MA 02301
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1 room 1 adult
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Residence Inn Boston Brockton
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112 Reviews from our TripAdvisor Community

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boston
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Single night where i needed a room and rushed into this thinking the brand would take care of me (Lifetime platinum so i know the brand). Big mistake, especially given options in the area. In fairness, probably a 1.5 stars because the roof did not leak and the toilet flushed, but I rounded down. Despite trying to be fair i... More 

Helpful?
1 Thank moparmaniac
KyriaAvila, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Moparmaniac: Thank you for your review of the Residence Inn Brockton. I do apologize for your experience during your recent stay and that you were not informed of our renovation going on; but must important, I am deeply sorry for the service you received by our desk agent. I will share your comment with my team so that we... More 

Westfield, Massachusetts
1 review
5 of 5 stars Reviewed December 6, 2015

Back in Aug 2015 when we where first started looking for hotels for my daughters wedding we looked at several places, then the last one was the Residence Inn in Brockton Mass. The wedding was going to be at the Villa the most beautiful place ever. and this hotel is close to it. The staff at the hotel are so... More 

Helpful?
Thank mlotz2015
Michigan
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 23, 2015

I stayed two nights on business. Most of the hotel staff was very pleasant and helpful. The morning person on our last day was nowhere to be found. She had a sign up that said she would be right back. We never saw her and was around the desk area about an hour. The hotel is clean and what you... More 

Helpful?
Thank travel920
Massachusetts
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed November 16, 2015

Typical Residence Inn but with a better staff than any I have stayed at. Very friendly and Very professional. All of them are good, Reggie is Super. The rooms are a little worn but very clean as is the entire hotel. The cleaning crew does a great job and from what I've seen, works very hard. I stay here frequently... More 

Helpful?
Thank LZ&TZ
Colorado Springs, Colorado
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 11, 2015

This hotel is located next to a volkswagon dealership and next to a busy highway. The staff is not very professional and the front desk is not always staffed. They emptied the spa for the whole 4 days that we stayed. The breakfast was ok, but not well attended and the dining room floor was dirty. Overall a very disappointing... More 

Helpful?
Thank cathybremer2015
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear cathybremer2015, Thank you for taking the time to share your experience from your recent stay at our location. First, I would like to extend our apologies for the inconvenience of the staff service, the cleanliness of the breakfast area, and the maintenance issue in our pool area during your stay. I understand that the location of the hotel was... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 13, 2015 via mobile

My husband and I stayed for 4 nights, staff is wonderful and went above and beyond to assist with whatever we needed. Breakfast was very good with a variety of cold cereals, oatmeal, waffles, fresh fruit, yogurt and daily changing hot entrees. If you don't want to stay in Boston this is a good option. Drove about 15 minutes to... More 

Helpful?
Thank Patti M
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear Patti M, Thank you for taking the time to share your feedback of your most recent stay at our hotel. I’m pleased to hear that your overall experience was pleasant and accommodating to your needs. I will share your comments with the team to continue to inspire exceptional guest service. Should your travels ever return you to the Brockton... More 

Gorham, Maine
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 25, 2015

My husband and I stayed here for one night this past weekend and the hotel was wonderful. The rooms were very clean and comfortable and had many amenities and I felt it was a great room for the price that we paid. The hotel staff were also incredibly friendly and helpful and I think they would go out of their... More 

Helpful?
Thank Sandy40652
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear Sandy40652, Thank you so much for taking the time to share your review of your most recent stay at our hotel. I’m very pleased to hear that you were able to enjoy all our hotel had to offer, although the location of the hotel was not quite what you expected. I’m glad that you were still able to enjoy... More 

Level Contributor
250 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed August 9, 2015

Bring your own eggs and whatever for breakfast as they have a microwave, toaster and stove top in every room (refrigerator also). Their breakfast is horrible. Flavorless eggs, cold egg sandwiches and a toaster that after two attempts served cold english muffins. I went to McDonalds which is about 1.5 miles away. Hotel is truly nice, staff is wonderful, breakfast... More 

Helpful?
Thank 711virginiav
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear 711virginiav, Thank you for the feedback from your most recent stay at our property. I’m so happy to hear that the staff was accommodating to your needs. However, I will certainly share your comments with the appropriate hotel teams to ensure that we are only preparing and serving our breakfast in the most appetizing fashion according to standards. If... More 

Downingtown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 5, 2015

I had the pleasure of staying at the Residence Inn in Brockton twice now, and I enjoyed it both times. The rooms were new, clean, and very spacious. The staff was extremely friendly and welcoming. Complimentary breakfast was an extra bonus. Great waffles, oatmeal, muffins, and much more! If you are coming to the Brockton area and are looking for... More 

Helpful?
2 Thank Julia D
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear Julia D, Thank you so much for taking the time to share your review of your two most recent stays at our hotel. I’m very pleased to hear that you were able to enjoy all our hotel had to offer, from the spacious rooms, our complimentary breakfast, and our friendly and welcoming team. I’ll definitely share your comments with... More 

New Haven, Connecticut
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 28, 2015

I'll admit that after reading some mixed reviews of this hotel being in a nasty area, I was a bit hesitant; however, we decided to go & was glad we did!! The place is very clean & in a very safe area! Staff was great! We loved the 2-bedroom suite that we had. Plenty of room to spread out &... More 

Helpful?
Thank Brk07Dwn
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Brk07Dwn, Thank you for staying with us and sharing your thoughts regarding most recent visit to our hotel. I am very pleased to hear that your enjoyed your overall experience while at our hotel. We appreciate you taking the time to share your thoughts and I will certainly share them with the team! Should you return to the Brockton... More 

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