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Holiday Inn Express Braintree

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Holiday Inn Express Braintree
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191 Reviews from our TripAdvisor Community

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Showing 185: English reviews
central joisey
Reviewed 1 week ago via mobile

Place is clean and Jade at the front desk was great; aside from that, questionable. No internet service in my room (134) had to move to another room (after unpacking). The "gym" is a joke; horrible equipment quality...the excersise bike had half a seat (other half ripped away) and seat could not be adjusted (knob broke). My children's closet is...

Thank lep1010
Knoxville, Tennessee
Reviewed November 1, 2016

We were pleased that we chose this location while visiting Boston. The hotel was easy to find and kept us out of most Boston traffic. They offer a free shuttle to the T station (limited hours), which we found to be very helpful. A taxi after shuttle hours ran us $11 for 2 people. The breakfast was ok.

Thank JHMC2015
Winter Park, Florida
Reviewed October 17, 2016

I was in Braintree to attend my high school reunion in nearby Milton. The hotel was clean and close to the expressway. The staff was courteous. The room was clean and well equipped for what I needed. There was free WiFi! The breakfast was okay.

Thank leroysdog
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear leroysdog, Thank you for your feedback and for choosing our hotel. We are very pleased that you had a wonderful stay with us and enjoyed the facilities we have to offer. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we all...

Reviewed September 30, 2016

Hotel was average. The air conditioning unit was not working properly. The breakfast was amazing and the location idea to other venues. Overall I would stay here again for the price. This was a birthday trip and hotel was in the best location to highway access.

Thank 774terrancej
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear 774terrancej, Thank you for staying at the hotel and submitting your review. I am pleased to hear that you were satisfied with the breakfast option and accessible location. Our hotel is committed to providing our guests with the highest quality services and facilities. Your comment regarding the problem with air conditioning unit will be addressed accordingly. Allow me to...

Blue Point, New York
Reviewed August 6, 2016 via mobile

Have stayed at many Holiday Inn Express hotels. This one is definitely not up to their standard. The room phone did not work; the desk didn't seem surprised and didn't try to fix it when I went downstairs to get something because I couldn't call. The lights blinked on & off until my husband and I pulled the mattress out...

3Thank kbird20
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear kbird20, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced...

New Delhi
Reviewed August 6, 2016

Stayed here for a few nights on a business trip. Got a twin bed room which was fairly spacious for a single traveller. While the room was big the bathroom was surprisingly small. In fact the wash basin and mirror is at the room entrance ??? Haven’t seen this before – anywhere. The room has a fridge, TV and small...

1Thank Varun B
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear Varun B, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our property and appreciate your compliments with regards our rooms and internet connection. Your review is vital for improving the service and quality we offer to our...

Reviewed August 5, 2016

Upon entering the lobby of this HI Express I was surprised by the small size. The front desk associate was friendly and recognized me as a Spire Elite member but never offered me any extra incentives as usually receive My room was just down the hall and was a normal size, clean, and contained a king bed, flat screen television,...

1Thank Tommy G
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear Tommy G, Thank you for your feedback regarding your stay at Holiday Inn Express Braintree, MA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room cleanliness, amenities, bed and your shower experience. However, we’re sorry we fell below your expectation regarding the lobby, IHG...

Reviewed August 3, 2016

Staff was very friendly, room was very clean, bed comfortable. With regards the basic necessities, nothing to complain about really, but, on the other hand nothing special. It gets the job done. It's old and tired in places, but, I think they do a good job with what they have. That is a good sign, in my opinion. Fitness Center:...

IHGService, Public Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear PATRLR, Thank you for sharing your recent experience at our hotel. It is good to know that you found our staff friendly, our rooms clean, and the beds comfortable. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. However, I am sorry for not meeting your expectations when it comes...

San Jose, Costa Rica
Reviewed August 1, 2016 via mobile

The complete hotel is a disaster! Very dirty snd smelly. And way too pricey!!!! Even worse, The black lady that takes care for breakfast on weekends! She is The Most rude person ever!!!! We were traveling with my babies and even when I asked For some fruitloops for my girls, she didnt even care to look at me, she said:...

1Thank Suzanne P
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear Suzanne P, Thank you for staying with us recently and for taking the time to write a review of our hotel. It is regrettable that some aspects of our property did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the...

Cumming, G
Reviewed July 23, 2016

I want to commend the manager and staff at the Braintree, MA Holiday Inn Express. I had made travel arrangements to visit the Boston area to take my son to see the Boston Red Sox. We flew in from Atlanta and arrived at the hotel about 90 minutes before the start of the game we we're going to see. Upon...

1Thank Larry S
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  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Completely newly renovated in 2009 the 103 rooms Holiday Inn Express has installed a new roof, new exterior wall and windows. The interior renovation comprise of new wall vinyl, carpet, draperies, vanities, and furniture, along with new digital heating and air conditioner units. Following is a list of amenities in which the Holiday Inn Express offers; Free high speed wireless internet access in all rooms, Fitness room, Business Center, Free shuttle services to and from: Logan Express a charter bus that transports directly into Logan Airport, Local subway station into Boston (Quincy Adam T-Station), South Shore Plaza (Large shopping Mall), Local Movie Theatre, Area Restaurants within a 3 mile radius. Free Hot Deluxe Continental Breakfast, which includes omelets, bacon, sausage, fresh fruit, toast, yogurt, cereal and delicious cinnamon buns. On site guest laundry (coin operated), In room movies (minimal cost). ... more   less 

Additional Information about Holiday Inn Express Braintree

Address: 190 Wood Rd, Braintree, MA 02184-2502
Location: United States > Massachusetts > Braintree
Price Range: $112 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Braintree 2.5*
Number of rooms: 103
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Also Known As:
Holiday Inn Express Braintree Hotel Braintree
Holiday Inn Braintree
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Braintree staff and other travelers.
5 questions
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Questions? Get answers from Holiday Inn Express Braintree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“corner suites was very quiet...view of hillside.”
 of 5 bubbles 774terrancej, Sep 30, 2016 | Read review
“Try and find another HI Express in the area even if you have to drive 15 miles”
 of 5 bubbles TommyG544, Aug 5, 2016 | Read review
“Shop on various sites to get a fair rate...otherwise, you'll overpay.”
 of 5 bubbles bcheel71, Jun 7, 2016 | Read review
“The rooms with the double queen beds was about twice the size of a single queen, for only about twenty dollars more.”
 of 5 bubbles Slim1955, Jan 21, 2016 | Read review
“Ask for a room opposite to the highway”
  • Bathroom
  • Room space 2
  • Entrance
  • Room space
  • Room space 1
  • Sink
 of 5 bubbles Segemape, Jan 10, 2016 | Read review
5 of 5
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