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Holiday Inn Express Braintree

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Holiday Inn Express Braintree
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187 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Blue Point, New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at many Holiday Inn Express hotels. This one is definitely not up to their standard. The room phone did not work; the desk didn't seem surprised and didn't try to fix it when I went downstairs to get something because I couldn't call. The lights blinked on & off until my husband and I pulled the mattress out... More 

Helpful?
2 Thank kbird20
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear kbird20, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced... More 

New Delhi
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights on a business trip. Got a twin bed room which was fairly spacious for a single traveller. While the room was big the bathroom was surprisingly small. In fact the wash basin and mirror is at the room entrance ??? Haven’t seen this before – anywhere. The room has a fridge, TV and small... More 

Helpful?
1 Thank Varun B
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear Varun B, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our property and appreciate your compliments with regards our rooms and internet connection. Your review is vital for improving the service and quality we offer to our... More 

LEXINGTON
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Upon entering the lobby of this HI Express I was surprised by the small size. The front desk associate was friendly and recognized me as a Spire Elite member but never offered me any extra incentives as usually receive My room was just down the hall and was a normal size, clean, and contained a king bed, flat screen television,... More 

Helpful?
1 Thank Tommy G
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear Tommy G, Thank you for your feedback regarding your stay at Holiday Inn Express Braintree, MA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room cleanliness, amenities, bed and your shower experience. However, we’re sorry we fell below your expectation regarding the lobby, IHG... More 

Travelers are raving about these Braintree hotels

Massachusetts
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff was very friendly, room was very clean, bed comfortable. With regards the basic necessities, nothing to complain about really, but, on the other hand nothing special. It gets the job done. It's old and tired in places, but, I think they do a good job with what they have. That is a good sign, in my opinion. Fitness Center:... More 

Helpful?
1 Thank PATRLR
IHGService, Public Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear PATRLR, Thank you for sharing your recent experience at our hotel. It is good to know that you found our staff friendly, our rooms clean, and the beds comfortable. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. However, I am sorry for not meeting your expectations when it comes... More 

San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The complete hotel is a disaster! Very dirty snd smelly. And way too pricey!!!! Even worse, The black lady that takes care for breakfast on weekends! She is The Most rude person ever!!!! We were traveling with my babies and even when I asked For some fruitloops for my girls, she didnt even care to look at me, she said:... More 

Helpful?
1 Thank Suzanne P
Cumming, G
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I want to commend the manager and staff at the Braintree, MA Holiday Inn Express. I had made travel arrangements to visit the Boston area to take my son to see the Boston Red Sox. We flew in from Atlanta and arrived at the hotel about 90 minutes before the start of the game we we're going to see. Upon... More 

Helpful?
1 Thank Larry S
Connecticut
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

Friendly, fast check in Friday evening. Clean and comfortable. Plenty of parking at the hotel, and good choice of restaurants to dine out in the area. Saturday morning, enjoyed their free breakfast, then a quick drive to the train station for a day trip into Boston downtown. Sunday morning, breakfast service was a mess, juice machine and pancake machine were... More 

Helpful?
1 Thank lovejoypeace
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear lovejoypeace, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that our location was convenient for your needs. Thank you for noting the cleanliness level of the property.... More 

Wyoming, Michigan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 13, 2016

Nothing special at this HIE. In fact, less than the average HIE I've stayed in. Nothing bad, but nothing great either. I'd check out the Hampton Inn across the street next time. The facility is in need of an update. And the staff isn't very friendly, except the breakfast staff the last day. Breakfast was skimpy in that they didn't... More 

Helpful?
Thank beckirb
IHGService, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review

Dear beckirb, Thank you for sharing your thoughts with us. I am glad that you found our hotel staff friendly and accommodating. I sincerely apologize for we fell below your standards on room cleanliness and the restaurant experience, we regret that this has negatively impacted your overall experience with us. I have forwarded your comments to the general management and... More 

New Jersey
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2016

Holiday Inn express is a hotel in the B&B cateegory. Its located at a quite Wood Road at Braintree which also has many other hotels in the vicinity. I stayed for 2 weeks in the hotel which was quite comfortable. I could see guests who were office goers as well as tourists. The hotel is far away from the boston... More 

Helpful?
Thank Nilesh Z
Denver, Colorado, United States
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2016

An excellent motel! Great beds, clean room, nice bathroom – only complaint there is the bathroom’s light switch is on the wall outside! Weird! Oh, and the beds: our 14-year-old granddaughter finally woke up after sleeping for 11 ½ hours! I had to go down and request a later checkout! BTW, great front desk staff, both last night and this... More 

Helpful?
1 Thank Bob H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Completely newly renovated in 2009 the 103 rooms Holiday Inn Express has installed a new roof, new exterior wall and windows. The interior renovation comprise of new wall vinyl, carpet, draperies, vanities, and furniture, along with new digital heating and air conditioner units. Following is a list of amenities in which the Holiday Inn Express offers; Free high speed wireless internet access in all rooms, Fitness room, Business Center, Free shuttle services to and from: Logan Express a charter bus that transports directly into Logan Airport, Local subway station into Boston (Quincy Adam T-Station), South Shore Plaza (Large shopping Mall), Local Movie Theatre, Area Restaurants within a 3 mile radius. Free Hot Deluxe Continental Breakfast, which includes omelets, bacon, sausage, fresh fruit, toast, yogurt, cereal and delicious cinnamon buns. On site guest laundry (coin operated), In room movies (minimal cost). ... more   less 

Additional Information about Holiday Inn Express Braintree

Address: 190 Wood Rd, Braintree, MA 02184-2502
Location: United States > Massachusetts > Braintree
Price Range: $164 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Braintree 2.5*
Number of rooms: 103
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Also Known As:
Holiday Inn Express Braintree Hotel Braintree
Holiday Inn Braintree
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