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Extended Stay America - Boston - Braintree

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Extended Stay America - Boston - Braintree
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56 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2016

I stayed at ESA Braintree for 2 weeks. This place is cut off from Downtown Boston, somewhat lies on the outskirts of the city. PROS 1) Quiet and uneventful area, near to a forest (if you fancy the walk through it) 2) Surroundings are very clean 3) The receptionists are generally warm and courteous, all are ready to help 4)... More 

Helpful?
Thank srishti s
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the staff and the cleanliness of the property; however, we apologize that our grab-and-go breakfast did not meet your expectations and that you felt that our property is not in close proximity to eateries. There are several close by... More 

Santa Cruz, CA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 29, 2016

This is a clean place, though worn out. My bed was comfortable enough. The "breakfast" is "grab and go" so if you like granola bars, apples and instant oatmeal you're fine. The staff was very nice and friendly. The odd thing is that there is a kitchenette with NO glasses, cookware, or whatever. You have to ask at the desk... More 

Helpful?
Thank McWoman
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that we did not explain our dishware policy upon check-in. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available... More 

Baltimore, Maryland
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed April 10, 2016 via mobile

Had to stay an extra day in Braintree due to car trouble after checking out Of previous hotel and needed something close by , staff was very friendly, got the keys to the room trash can was full,the refrigerator had left over food , pillows smelled of sweat had to call front desk to have them changed, they apologize and... More 

Helpful?
Thank twintwin2020
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for bringing your experience to our attention. We appreciate the kind comments about the friendliness of our staff; however, we apologize for the room conditions you experienced. To ensure that a situation like yours doesn't happen again, we are going to review our cleaning procedures and will retrain our housekeeping staff. The staff and I appreciate your comments,... More 

Travelers are raving about these Braintree hotels

Chennai (Madras), India
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed March 29, 2016

This time, my trip to boston was very tiresome, since I had to take two hops via abudhabi and dublin and the secotr from dublin to boston by aer lingus was very bad. I had to starve without food and hence when I landed in boston early evening, I was eagerly looking forward to get to the hotel to catch... More 

Helpful?
Thank srini_r71
maine
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 29, 2016 via mobile

ESA, at least this one, is not the best place with kitchenette, that we have visited. But, it is one of the least expensive, very close to Beth Israel Hospital, and the staff couldn't be nicer. The kitchen area is great, with everything we could need.. Including full-sized refrigerator. We are already on a return visit, and will come again.... More 

Helpful?
Thank mommabear207
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. It's great to hear that you enjoyed our friendly customer service as well as our fully equipped kitchens. The staff and... More 

Park City, Utah
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 6, 2016

Stayed in this hotel as it was close to my client. Not being familiar with Braintree I did not realize that 'close' is irrelevant if you cannot find parking and have to walk a mile. The hotel was average at best. ESA is not known for luxury so I don't feel that they rate a 'poor' rating. The person working... More 

Helpful?
Thank Sniperman435
Braintree, Massachusetts
1 review
1 of 5 stars Reviewed December 22, 2015 via mobile

We are currently working in Braintree we have been staying here for almost three months the last month our guys have been eaten alive by bed bugs they went thru the proper procedure to stop the transfer of bugs to other rooms but the hotel is in denials they just keep pulling sheets and continue to use rooms two of... More 

Helpful?
Thank scarter680924
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

2 reviews
1 of 5 stars Reviewed December 1, 2015 via mobile

Bad in everything and i don't recommend anyone to stay here. I swear to my GOD,bad staff,bad location,bad service.many times i complained,but the reply was from the staff that : we know that we are worst hotel in this area,also there no transportation from the hotel to the train station.and the hotel is located on the hill without any facilities

Helpful?
Thank Humaid M
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. To prevent this from happening again, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 7, 2015 via mobile

I had stayed here with friends and family checked into our rooms went for lunch when we had come back from lunch we had noticed all our belongings missing from the room so we called reception they had over booked so they put our belongings in storage where there janitors and maid stole all our items clothes jewelery iPads shoes... More 

Helpful?
1 Thank wd123123
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that guest safety is our first priority, and I have taken corrective actions to ensure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

new york
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 2, 2015

The rooms are not sound proof always hear from rooms from next of your rooms the doors in the near room when close makes loud noises,the toilet flush is very noisey TV setting is only analog not Hd the kitchen supplied were adequate

Helpful?
Thank sanghvi5m
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Braintree

Address: 20 Rockdale St, Braintree, MA 02184-1738
Location: United States > Massachusetts > Braintree
Price Range: $139 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
Number of rooms: 103
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Also Known As:
Extended Stay America Braintree
Braintree Extended Stay
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