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Extended Stay America - Boston - Braintree

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Traveler (11)
Room & Suite (13)
Dining (2)
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Overview
  • Excellent18%
  • Very good14%
  • Average17%
  • Poor20%
  • Terrible31%
Travelers talk about
“shopping mall”(2 reviews)
“boston”(17 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Wheelchair access
Self-Serve Laundry
Breakfast included
2 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (95)
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1 - 5 of 91 reviews
Reviewed 2 weeks ago

First off we consistently stay at ESA hotels across the US so we do know the brand well. The manager said he was new to the property and trying to resolve issues but we've honestly never had an experience like this at ESA. The positives:...More

Thank IDTag64
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 2 weeks ago

Thank you for being loyal towards our brand and for your valuable feedback. Although you liked some aspects of your stay, we're sorry for all the issues you encountered here. Your feedback will be shared with the appropriate individuals within our organization in an effort...More

Hotel's Favorite
Reviewed August 7, 2017

I always stay at Extended Stay America all year long my skin has always been great they keep the rooms clean their service is excellent wouldn't stay at another hotel, I only have one bad thing to say and that's their beds are too hard...More

Review collected in partnership with Extended Stay
Thank Joseph C
Response from 00esa, General Manager at Extended Stay America - Boston - BraintreeResponded August 7, 2017

We appreciate your loyalty to our brand, and we are so glad we could welcome you at Extended Stay America - Boston – Braintree. It’s nice to read you liked the cleanliness of your room and the attentive service provided by our staff. We value...More

Reviewed 4 weeks ago

I stayed here for the same reason I stay in other ESAs, because I need a quick place to sleep for a decent rate. As with a lot of other ESAs, that's exactly what I got with this one. It's convenient to the highway. Be...More

Thank Deirdre W
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 3 weeks ago

We appreciate you for choosing us. It feels good to know you liked our staff’s service and that you could start your day with our delicious grab-and-go breakfast offerings. Thanks once more for the comments, and we look forward to serving you on a future...More

Reviewed March 6, 2018

This is one of the grossest places I have ever stayed. Where do I begin? Upon entering, I watched someone behind the receptionist taking laundry out of large dryers. After waiting behind one guest who was going through a very lengthy check-in process, I proceed...More

1  Thank carolcP2339TY
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded March 7, 2018

Carol, please accept our sincere apologies for the problems you both encountered and regret the inconvenience they caused. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with our housekeeping and maintenance...More

Reviewed January 28, 2018

I came in late night, at 2 AM from a flight. The manager was very friendly, and helpful initially. I would like to compliment him for his hospitality. The room was adequate. Not much for vending. For breakfast, I had a couple of granola bars....More

Thank TravelchicMB
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded January 29, 2018

Thank you for choosing us. We are happy to know you had a restful stay and liked the service provided by our entire staff. However, we are sorry if you had any inconvenience with the wifi connection and have discussed this your feedback with our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$135 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$135 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (11)
Room & Suite (13)
Dining (2)
Questions & Answers
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AmTm4
April 12, 2015|
Answer
Response from Rob B | Reviewed this property |
Hi AmTm4, I am being asked to address your "question" on the "housekeeping issues" as well as maintenance? During our stay there has never been any issues with the avaialblity of housekeeping , if needed. You may not know... More
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Room Tips
"Go for rooms on 2nd floor onward so that you are not troubled by people smoking in parking at nights and..."
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"If you need a room cleaned everyday this isnt the hotel for you"
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"Don't stay here."
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"Rooms in third floor are quiet and cosy"
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