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Holiday Inn Boxborough (I-495 Exit 28)

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Holiday Inn Boxborough (I-495 Exit 28)
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423 Reviews from our TripAdvisor Community

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Showing 422: English reviews
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed at this Holiday Inn many a-time, mostly for birthdays of friends in the area. The pool is a great touch, especially as it is open until 10pm. The room we stayed in the first night had some air conditioning issues (dripping, mildew smell) but as soon as we brought it to the attention of staff the next morning,... More 

Helpful?
Thank Lyndsay W
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Lyndsay W, We really appreciate all of your feedback. I do apologize for the issue with AC, however I am happy to learn that Krysta and Chappy took good care of you and that made up for the inconvenience. I am pleased to read that you choose Holiday Inn Boxborough when in the area due to our staff and... More 

Cambridge, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for a couple of nights while travelling on business. There was ample parking and the location near the Interstate made it very easy to find. The reception staff were helpful and friendly, allow me to check in a little early. There was a nice pool area and spacious foyer. The restaurant attached to the hotel... More 

Helpful?
Thank dinangster
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for sharing your positive experience with us and with your fellow travelers. It's a pleasure to know that you enjoyed your stay with and also our restaurant. I am also pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. I... More 

Zagreb, Croatia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a just average Holiday Inn with little unusual interior. Room was decent, services also. New carpets are needed since existing one have stains from last century. Nice addition if you have anything to do in Cisco System building 1 which is a minute walk from hotel.

Helpful?
Thank Zg1004
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. I am glad to know that you found our location convenient. We hope to see you again the next time you return to... More 

York, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

There are things we deal with in this industry that are within our control and many that we do not. It is how we handle those situations that defines who we are. My family had the opportunity to stay at your property this past weekend. I won't go into detail on the concerns that I had brought to the Front... More 

Helpful?
1 Thank Sandy H
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Sandy H, Thank you for taking the time to review our hotel. I am sorry to hear that you have experienced some issues during your stay with us, please accept my sincere apology for that. On a positive note I am so happy to learn that you had a pleasant encounter with our staff, as we pride ourselves in... More 

Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel has a great layout. The hotel is a square with an enclosed oasis in the middle. There's 2 fountains, tons of trees and plants and an event space with a large gazebo. The rooms that face the middle all have balconies and chairs. It's hard to explain, so check out their pictures. It stays lit at night, so... More 

Helpful?
Thank Andrea C
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Andrea C, Thank you for sharing your positive experience with us and with your fellow travelers. I am happy to know that you enjoyed our unique layout and that you found a Pokestop! It sounds like you had a fun trip! Thank you for your kind words about our hotel staff. We certainly make every effort to deliver the... More 

Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for one night. The hotel has a really neat layout and design that helped with the higher review but it is deffentaly ready for some updates and remodeling. The staff was great which is always a huge plus in my book. With an update this will be a great hotel that is deserving of that 3.5 star... More 

Helpful?
Thank jake s
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, We greatly value your feedback as our guest, and I am glad to know that you enjoyed majority of your stay at our property. Thank you for your kind words about our Team, we pride ourselves in providing exceptional customer service for our guests. It would be an honor to welcome you back again in the future.... More 

Birmingham, Alabama
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was open when I got to it. Furniture very dated and tired. Bathroom had leftover hairpin on sink and dirty washcloth hanging on shower rod. Went to dinner and it took 3 trips back to desk to get a key to operate door. On the plus side, the staff at front desk and in restaurant were gracious and... More 

Helpful?
Thank Regaleagle
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts with us. I'm very disappointed to read about your recent experience - this is certainly not typical of our hotel, please accept my sincere apologies. I have shared your valued feedback with our Housekeeping team for their review and follow-up. On a more positive note, I am... More 

Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed July 21, 2016 via mobile

Sticky carpet in the room, ice machines all busted. This place has seen better days. Nice indoor pool area. It was probably awesome in 1989ish, but the current owners obviously don't want to fix anything. Nice staff, but jeez. Breakfast buffet is scary

Helpful?
Thank Gary V
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Gary V, Thank you for taking the time to share your thoughts with us. First and foremost, I am sorry to hear that you were not fully satisfied with your overall stay with us, please accept my sincere apologies. I am glad that you had a pleasant encounter with our staff. We will take your comments under consideration as... More 

Warwick, RI
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 5, 2016

We recently stayed at a Holiday Inn in Boxboro, Ma. for a funeral in Littleton a few minutes away. After securing the room online, a standard, we thought there would be two double beds. We got one king instead. My mother immediately took the king bed, and I went back to the check-in desk to ask to move to another... More 

Helpful?
1 Thank MACTIVRI
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. Please accept my apologies that you did not get room type that you would have preferred, we try our best to accommodate all requests even though when you reserve a Standard room type it means rooms are allocated on arrival and bed preferences are subject to availability.... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 4, 2016 via mobile

The room was at least clean, but can't say much else. Beds needed replacing as did the rest of the furniture. Beware of cancelation policy which is 6:00 PM the night BEFORE planned arrival, not the standard 6:00 PM day of arrival. I'm certain most travelers can find a score of much better options. Best to consider these before checking... More 

Helpful?
Thank MrReid
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to write a review. First and foremost, I am sorry to hear that you were not fully satisfied with your overall stay with us. I have shared your valued feedback with our Engineering team for their review and follow-up. Please know that our cancellation policy varies depending on rate, how far... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Boxborough is the #1 ranked Holiday Inn in Massachusetts for guest satisfaction!!! This 100% smoke free hotel offers quick and easy access off Interstate 495. Boxborough is a convenient meeting place that offers all the necessary amenities for your corporate and leisure needs, including free wireless high-speed Internet in public spaces, free secured Internet access in our guest rooms, indoor heated pool, exercise facility and full service restaurant and bar. ... more   less 

Additional Information about Holiday Inn Boxborough (I-495 Exit 28)

Address: 242 Adams Pl, Boxborough, MA 01719-1799
Location: United States > Massachusetts > Boxborough
Price Range: $135 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Boxborough (I-495 Exit 28) 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Holiday Inn Boxborough (i-495 Exit 28) Hotel Boxborough
Boxborough Holiday Inn
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