I called Hilton to file my complaint regarding my stay and was told the office wasn't open. The morning of my stay I called to request early check in/late check out if possible and was told one of rooms were available, the other wasn't. We arrived at the hotel in the 2 o'clock ho…
I called to send a drink to my husband’s room when he was away for work, since he had a long day. They didn’t have a way for me to pay via phone, but instead of turning me down, they sent him a drink on the house! That is great service! Highly recommend :)
We had a great time food, movies and coffee shops all are in the area as well as shopping mall, ice skating ring good parking even though I used valet great experience. I will definitely go there again
We had a family wedding in Silver Spring and many rooms were booked by guests.
Check in process was smooth. Rooms were neat and comfortable. But there were other issues that we experienced.
A few of our family members were stuck in the elevator for quite some time...maintenance …
My stay here was the worse I'd ever experienced at any hotel in my life. The only thing this hotel has going for itself is the location. There are lots of things to do and stores to visit in the area. Our service was terrible. We booked weeks in advance, was promised a free upgra…
"See your room before taking your luggage upstairs."
"Walls are paper thin. Ask for a room on an unoccupied part of the house!"
"Specifically ask to avoid a room near the gym"
"ask for a room at the end of the hall away from lots of commotion"