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Red Roof PLUS+ Washington DC-Rockville

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Red Roof PLUS+ Washington DC-Rockville
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219 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Brooklyn, New York
1 review
5 of 5 stars Reviewed 1 week ago

I recently had a medical procedure that brought me to Rockville. From the experience of booking the room over the phone to my final departure, Miss Kellie was kind, polite patient and most of all a really pleasant person to deal with. Kelli gave the feeling of confidence you get when someone cares about her job, the people she works... More 

Helpful?
Thank skiffb2016
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hi Skiffb, Thank you for providing feedback regarding your recent stay. We're very pleased to hear that you enjoyed your stay. I did take the time to read your review word for word to Kellie. It brought a big smile to her face. It's always important for our staff to hear comments like yours. We appreciate you taking the time... More 

Atlanta, Georgia
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed June 22, 2016

For the price I expected a more. The inn is a typical Red Roof Inn (2 story outside entry) and the room was clean and well furnished. On the other hand the staff seemed busy and detached and weren't very helpful. Also for the price, about $100 a night, how about a little breakfast.

Helpful?
Thank Julio B
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Julio B. Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean comfortable room while you stay with us. I’m sorry to hear that our staff was not helpful; our staff is here to provide exceptional service to every guest please accept my... More 

Waldorf
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 12, 2016 via mobile

My stay was interesting to say the least. The hotel is located in a safe area (I actually work in the area). However, so much of safety is about perception, rather then being grounded in reality. I checked in and there was an armed guard which lead me to think that either the hotel has experienced situations that justify the... More 

Helpful?
Thank lrcurtis
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, It's disappointing for us to hear of any issue where a guest is disappointed with their stay. I am sorry that you didn't feel comfortable while at the hotel. On the nights that we do have an outside security onsite it is actually to provide for a safe environment for guests. We require them to be in uniform but... More 

Norridge, Illinois
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 9, 2016 via mobile

I swore off staying at red roof in 2009 due to terrible accommodations and service but was stuck this past week! I was stunned at the room quality and decor. Either red roof has gotten their act together or I hit their best facility. The parking lot facing rooms exterior was clean and well kept .... Not so much with... More 

Helpful?
Thank Bill L
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your current stay. We're very pleased to know that you enjoyed your stay and the comments about the improvements from your previous stay. We want to provide a clean, well maintained hotel that provides good service. We appreciate you taking the time to share your experience. We do hope to see you when... More 

Irwin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2016

Kelli The women who helped me book my reservation was outstanding. she was understanding and helpful. She went out of her way to make my stay pleasant. She is a true credit to the hotel. It is because of her that the next time I need a place to stay in the area I am going to the Red Roof... More 

Helpful?
Thank Renee M
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean comfortable room while you stay with us. I did share your comments with Kellie and it brought a big smile to her face. Thank you for your business and we hope to see you... More 

Rockville, Maryland
1 review
4 of 5 stars Reviewed June 3, 2016

I've been staying at RedRoof in Rockville, Maryland over the past six months for work. Aside from the hotel's excellent wireless Internet and other great features, Kellie at the front desk has been an absolute pleasure to talk to and get to know. She always greets me with a smile and we pick up the conversation right where we left... More 

Helpful?
Thank scooie
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you very much for providing feedback on your recent stay. It was good to hear that our recent WiFi upgrade is being effective for our guests. It was nice to hear about your experience with Kellie. I have shared your comments with her which brought a big smile to her face. We want to provide a clean, well... More 

northeast US
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 13, 2016

I'd give a 2 1/2 if we could. I've used mostly a quick stay after a long day in the DC area and too tired to drive home and needed a few hours sleep, or to meet friends coming from different directions for takeout and socializing (hockey mom here with friends all over the place) due to it's very easy... More 

Helpful?
1 Thank eastcoastgirlforever
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean comfortable room. Thanks for mentioning that our location is an easy on and off Interstate 270. We're also located about a mile from the Shady Grove Metro Station on the Red Line. I... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 25, 2016 via mobile

Rooms were ok, but I did not have wifi internet as the website was claiming. As adised by frontdesk I had to call to a third party in order to fix the connection, only to find out that I need to stand close to the wall to get wifi connection.

Helpful?
1 Thank Rob112002
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hi Rob, Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean and comfortable room. I do apologize for your experience with the WiFi. I do want you to know that we are aware of the problem and have planned and scheduled an upgrade... More 

1 review
5 of 5 stars Reviewed April 16, 2016

Quiet, safe neighborhood with restaurants within easy walking distance. MetroBus and Metrorail transportation easily accessed and convenient. Front desk staff friendly and helpful, Kellie is a new friend and the General Manager, Bill was very professional and provided personal service. Beds were wonderful! Would definitely recommend and would return in the future.

Helpful?
Thank Pam D
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Pam, I appreciate your comments regarding your recent stay with us at Rockville. We always enjoy hearing about the positive experiences of our guests. Kellie and I would both like to thank you for the nice comments. It really was a pleasure getting to know you while you were staying with us. Positive guest feedback, like yours, is always... More 

Abu Dhabi, United Arab Emirates
Level Contributor
6 reviews
4 of 5 stars Reviewed April 12, 2016

Service and cleaning was good and daily or in demand. room was big and tidy and green view. many shops and restaurants close to the hotel and close to Shady grove metro station. front desk was so sweet and lovely specially (Kellie and Ron). she was very helpful.

Helpful?
Thank Assem M
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You are a valued guest and it was our pleasure to provide you with a clean and comfortable room. Our location is convenient to area restaurants and Metro. I will make a special point to share your comments with both Kellie and Ron. I'm sure they will appreciate hearing what... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof PLUS+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Price Range: $96 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof PLUS+ Washington DC-Rockville 2*
Number of rooms: 188
Reservation Options:
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn
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