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BEST WESTERN Plus Rockville Hotel & Suites

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801 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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Showing 778: English reviews
Illinois, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 11, 2014

The staff who worked during our stay were friendly, helpful, and professional. The area the hotel was in lost power the first night of our stay due to a bad storm and we were on generator power - there were guests who were upset and the staff handled the situation quite professionally. Rooms were clean, beds comfortable. It was quiet.

Review collected in partnership with Best Western

Helpful?
Thank Jo-Ann O
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to explain your visit, we try our very best to keep everyone happy and comfortable during inclement weather - so much so that our local population quickly checks into our hotel for comfort and safety. We always do our best and it usually shows... More 

Hartford, United States
1 review
4 of 5 stars Reviewed August 10, 2014

After traveling by car 400+ miles we were pleasantly surprised to see our room was ready for check in (added bonus was early check-in). If you are planning to book I would recommend calling the Sales staff you may get better recommendation. It was nice to have the hot breakfast before heading off to see DC

Review collected in partnership with Best Western

Helpful?
Thank Ganesh A
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your feedback and tips for future guests - we aim to please so come back soon! More 

Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

The room was amazing, fast internet, good location, half an hour from the centre of New York. Glad to have a chance to stay there. The staff was helpful, I love it! Great breakfasts! Amazing Experienced!

Helpful?
Thank 2Clarissa
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you!! and we look forward to your next visit. More 

Windber, Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 3, 2014

The lady who checked us in was very nice. The free parking and shuttle to the Metro are awesome. The room, however, left some to be desired. It was a handicap-accessible room. There were hairs in the tub. The pillows were small. The desk area was cramped. Certainly a nice hotel, but not a Best Western Plus.

Helpful?
Thank MAR142014
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your valuable review. We strive to do our best under a variety of circumstances however, your experience with the condition of the room was indeed unacceptable and not the way we operate. As you can see by the hundreds of glowing remarks and reviews, your experience was an exception which we will look into. Kindly take a... More 

Knoxville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 30, 2014

Someone in the group that we were with reported bed bugs in their room.This is an old hotel that needs a major renovation. The The staff was not very accommodating to the needs of our group. Way over priced for what you get. There are much nicer and newer hotels in the area.

Review collected in partnership with Best Western

Helpful?
1 Thank Paul T
HNegash, General Manager at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Dear Paul, first I would like to thank you for staying with us. after reviewing your comment we were surprised or rather say shocked to learn the claim that "some on in your group reported" . which we found that to be a mischaracterized comment about our hotel. I would like to assure you that neither anyone has reported nor... More 

Lisbon, Portugal
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

Welcoming, relaxing, accessible, satisfying, and affordable. It is not everytime that you find all these together in one hotel, but these guys proved that you can make provide excellent facility and services without gouging travellers. I thought about not giving a review of this hotel for selfish reasons. 1) it would mean that next time I need to book, it... More 

Helpful?
1 Thank Jandonskie_13
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to post your review! There is nothing like a solid and informative review from an experienced traveler, especially when the review contains details such as those you've pointed out. Granted our bathtubs could be a bit bigger but that would invite potential hazards - especially with toddlers in tow. We hope that... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

The hotel in Rockville, Md is a great place to stay if you are visiting or on a business trip and need to get to Washington,DC.The shuttle service to the Metro is great. No need to Drive to Washington,DC just take the shuttle. The staff is extremely helpful, rooms are clean, breakfast is great. I will stay there again if... More 

Review collected in partnership with Best Western

Helpful?
1 Thank 197murielc
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you! We appreciate you taking to time to provide valuable feedback on the topic of transportation and DC. So many visitors to the area take full advantage of our shuttle to metro for a comfortable, worry free trip to DC. The savings are phenomenal when taking into consideration the wear and tear, parking and gas prices - not to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2014 via mobile

Clean large living room with attached bedroom at great price. Outdoor pool was very clean .Breakfast area very large with great options. Easy access from I-270 and not too far from Metro system.Will definitely stay here again

Helpful?
1 Thank Mark W
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking to time to provide feedback and overview. We look forward to your next visit to the area. Stay tuned to the latest by following us on your favorite social media platform. More 

Lansing, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I had a very positive experience at this hotel and would recommend it to friends and family. I found that Effe and the young man working with her on Monday night were very customer oriented. We stayed two nights. First night in a double, which was alright, but the King room my fiance and I got was absolutely amazing. I've... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Alisha C
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you Alisha, come back to visit the area and stay at our hotel again soon! More 

Greenwood, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 9, 2014

We stayed for 5 nights and found the room to be average. We moved some furniture to make the area more user friendly and found the areas under the chair and sofa very dirty. The bathroom was small and the sofa bed was so full of springs you could see them through the very thin cover. During our stay we... More 

Helpful?
Thank meti2014
AlexRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your feedback and staff compliments, we take pride in hiring the best employees possible and it shows in moments like those mentioned. We would like the opportunity to make up for all your prior inconveniences and invite you to visit us again. When you do, mention your post and ask for the GM or DOSM so we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Breakfast
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 

Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 W Montgomery Ave, Route 28, Rockville, MD 20850-3133
Location: United States > Maryland > Rockville
Price Range: $88 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Reservation Options:
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western
Hotel Style:
#2 Green Hotel in Rockville
#6 Romantic Hotel in Rockville
#7 Family Hotel in Rockville
#7 Business Hotel in Rockville
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