Very good service, and very clean. Unfortunately our room was next to someone who were extremely loud until 5 am. No sleep per us, the noise came through the bathroom walls not the room walls for some reason. Could have changed rooms but it was after 10:30 pm when all hell broke loose and didn't want to get out of bed, get dressed and go down to the front desk. Do not blame the hotel only the inconsiderate jerks next door. The hotel did not need to put customers next door to each pother because the hotel may have had at best 30% occupancy. Next time to will change rooms.
Stayed here the week everything started shutting down. The club lounge attendant, Brian, was very rude. I ordered room service and one of the items was missing. Brian was also the one to deliver the food. Instead of apologizing and saying he would get it up to me right away he said how it wasn’t his fault and walked away. The lounge shut down midway through the stay but the restaurant remained open. The hotel refused to give vouchers however for the restaurant. I brought up these concerns to the manager twice via email and never heard back.
I highly recommend this Sheraton hotel. Miriam at the front desk made all the difference! Miriam not only answered all our questions about the neighborhood, but she was so thoughtful. Very clean and excellent location. Excellent customer service from Miriam. We loved the Thai restaurant which is a two minute walk away. We ate four dinners and one lunch there.
Spent a few weeks at this gem of a hotel in town for work. This hotel has potential but is lacking in a few areas, mostly bathroom related. Placed in a club level room across from the elevator and dining lobby, not quiet by any means. There was a fan motor of some sort constantly running in the bathroom that sounded like a vacuum, the room full of screaming unsupervised circus children next door and I asked for a new room. I was woke up one morning, I work nights and had just gone to sleep not much earlier, for a water leak that wasn't in my room. What sort of sadists give you 1-ply toilet paper to use? The new room further down the hall to be quieter, no hot showers. On average, about one hot shower every other day, the others were warmish at best. Brought to mgmt's attention and I was given a cheap bottle of wine I didn't end up drinking, I'm guessing to warm me up since the shower wouldn't. There is an indoor pool but it was not open. The fitness center was alright, lots of space to work out in. Free breakfasts were a nice gesture but missed the mark on quality, you'll be fine if you like oddly slimy eggs. I made the mistake of having housekeeping pick up my towels one morning, I say mistake because they never gave me any new ones. There is coin laundry, bring your change because the front desk did not have any. Overall, not the best hotel I've stayed at, I've honestly had better stays at motels. I'd give it one star but they sort of tried with free water bottles. …
If you want to go Washington and you looking for quality service you have to choose Sheraton Rockville Maryland, very clean rooms, high quality service, very helpful employees, what you want more ? Have a enjoy your next trip