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Extended Stay America - Washington, D.C. - Rockville

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Extended Stay America - Washington, D.C. - Rockville
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34 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Cleveland, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Often, no one at front desk; was not told about breakfast so we missed it Grounds littered with small paper & cigarette butts Windows dirty Carpet dirty Bath old and needs caulking update We had to ask for clean towels the next day and our beds were not made

Helpful?
Thank ohcarol20082016
1 review
4 of 5 stars Reviewed 3 weeks ago

Fam and I stayed there after losing our house to a fire. Staff was amazing, very helpful, especially when we were 'trapped' due to a blizzard. The entire housekeeping, maintenance and front desk staff stayed on the premises for 4 days to make sure things were taken care of. 'Grab n go' breakfast was ok, but could have been better,... More 

Helpful?
Thank Amy R
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your feedback is very important. I am more than pleased to read you had excellent accommodations and customer service consistently through the eight months you and your family stayed with us. Our staff will be informed on the good job they are doing. Thank you again for your review. It would be our pleasure for you to repeat your experience... More 

New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 26, 2016

i just stopped for a one night stopover and this was the cheapesr I could find on the same day. Pleasantly surprised. I can deal with basic, as long as it is clean. No complaints in that area. Bed was new, but too firm for my liking, but that is personal pteference. There is a kitchen, but I guess you... More 

Helpful?
Thank cyndy222
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for providing us details about your experience. We appreciate the kind comments about the condition and cleanliness of our hotel; however, we apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Moving forward, I will be sure to share... More 

Wilmington, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 21, 2016

Great place if you enjoy staying in an ashtray!!! Was in town for my fathers funeral and would gladly pay more to stay ANYWHERE else. Old dated rooms, but can't say enough about how badly this place smelled of cigarette smoke. Couldn't sleep and woke up with a terrible sore throat. Needed a snack when i checked in and bought... More 

Helpful?
Thank rypete
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our front desk staff; however, we sincerely apologize that your experience was not to our company’s high standards. To prevent this from happening again, we will be proactively checking our vending selection as well as thoroughly inspecting rooms prior to guest arrivals. I... More 

1 review
5 of 5 stars Reviewed January 29, 2016

I was staying at ESA during the recent blizzard of Jan 2016, we got 3 ft of snow a record breaker!! My main concern was how the hotel would cope? The staff were outstanding, they stayed at the hotel to keep it going - cleaning, shoveling, check -ins, check outs, maintenance etc. They kept the power going and served us... More 

Helpful?
Thank Pankaja P
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you so much for posting a review of our property. I am so proud of our staff and their exceptional customer service! It’s great to read that we were able to accommodate your needs with a comfortable stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2016 via mobile

My family and I came to the area last year because of my husbands job. We've been looking for a house in the area and have been staying at the Extended Stay America. It's been a wonderful the manager and the staff have been awesome. They even remembered my sons birthday and had balloons for him. It's quite and very... More 

Helpful?
1 Thank Jennee K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to provide you with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Albany, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2016

This place is great I have been staying here for 2 months and some of the employee's have become like family I would like to give a special shout out to two of them Ms. Sandy the Manager and Tia at the front desk for always going above and beyond to make sure my stay was comfortable

Helpful?
Thank itsadamnshame
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for sharing your experience with us. I truly appreciate your kind comments regarding our friendly and accommodating staff! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Lowell, Massachusetts
Level Contributor
61 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 17, 2015

I like this chain. It feel like home. Iron and board in room, along with a refrigerator and stove make it easy to survive a trip. Staff friendly and helpful when needed. Breakfast is free, but a bit bleak.

Helpful?
Thank Diana P
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Wheeling, Illinois
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 21, 2015

My son stayed here for 2.5 months. We were in a pinch on short notice for a location for him for a last minute internship in DC. No time for apartment hunting. Close to bus and trains to get into DC. Rooms were satisfactory and staff was friendly. We stayed there two nights while dropping off and picking him up.... More 

Helpful?
1 Thank MrBill923
Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed July 15, 2015

My fiancee and I needed a place to stay while we looked for a year lease, and Extended Stay was there for us. The location was very good, with Safeway grocery shopping walking distance away. The kitchen in the room was very nice -- no oven, but everything else was ample. The breakfast every morning was a nice treat. Basic,... More 

Helpful?
Thank Matthew P
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I appreciate you bringing your experience to our attention. I am thrilled we were able to accommodate your needs and provide you with a home away from home experience! I truly appreciate your kind comments regarding our great location, convenient amenities and friendly customer service. The staff and I would like to thank you again for posting your review. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

16 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Blvd, Rockville, MD 20850-3297 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Location: United States > Maryland > Rockville
Price Range: $90 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville
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