This hotel was filthy when we arrived. The floor was covered with dirt/sand. Worse, when we got into our bed it was full of sand. It was too late to get housekeeping first night once we got into bed so we slept on top of covers. We reported it in the morning (we had NOT been to the beach) and they said it would be taken care of. 8 hours later we return and NOTHING was cleaned or sheets changed. We had texts and that person then said "there is no housekeeping here now." Seriously? The sofabed was like sleeping on a sea of springs, absolutely no mattress/cushion. If you value your health during COVID 19 avoid this hotel at all costs.
We were first put in a one bedroom suite on the third floor. The floor was visibly dirty, there was dirt on the bed, an old, used washcloth was in the shower, and there was a cup full of old cigarette butts on the balcony and the entire room smelled like food that had previously been heated in the microwave. We requested to move to a different room because this one did not feel like it was cleaned very well at all. The second room was a bit better, it smelled cleaner and there didn’t seem to be any dirt anywhere. Although I will say that everything in the room felt damp the entire time-it was very musty. However, the biggest thing that bothered us was that there were signs all over the hotel that stated that “guests are required to wear masks when in the hotel”. But EVERY hotel…
Acceptable unit for "June Bugs" (aka graduating high school seniors) that are there to party. Not acceptable for families who have standards regarding accommodations. Unit was very outdated and in desperate need of maintenance.
Great view of the bay, right next to Jager's Island so easy to walk to dinner. Furnishings are really old, as was the mattress, both my husband and I had a back ache from sleeping there. Kitchen so tiny it's not usable. Place was clean but they need to spend some serious money and spiff it up.
From the registration and the check-in processes, to the rest of our stay, the staff at the Coconut Malorie resort was professional and helpful. We thoroughly enjoyed our stay. It is a beautiful resort and we definitely plan to go again.