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Coastal Palms Inn & Suites

3.0 of 5
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12004 Coastal Hwy, Ocean City, MD 21842
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1 room 1 adult
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160 Reviews from our TripAdvisor Community

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Chesterfield, Virginia, United States
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel the first week of September 2015 for 4 nights. The rooms were fairly clean. There was part of a condom wrapper on the floor between the beds when we arrived and only saw 4 or 5 ants in the bathroom. Otherwise it was clean. Our room was not serviced during our stay, but someone came... More 

Helpful?
Thank Amy R
Damascus, Maryland
1 review
1 of 5 stars Reviewed October 28, 2015

The lady at desk was nice.That was about it. Building had fresh paint look on outside, that was it.10/16/15 Room 525 floor edges dirty, lamp shade stained, blankets stained. Wall of tub, fiberglass, had hole in it as if it had been punched.. Which is what I wanted to do after staying there. Collar on bedroom door knob coming off.The... More 

Helpful?
Thank Dan D
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

We do apologize for your less than stellar stay, but we are happy that you took notice to our front desk staff. If you would like to speak of your stay in more detail, please call our property manager at (410)-524-1000 ext 7045. We hope that your next stay in beautiful OCMD is a memorable one. More 

Travelers are raving about these Ocean City hotels

Baltimore, Maryland
Level Contributor
6 reviews
3 of 5 stars Reviewed October 17, 2015

The receptionist name VALARIE was very helpful and pleasant. She try her best to help us resolve our problem. We reserve 2 suites but when we arrive they only had 1 available. She made calls trying to see what was the problem but to no avail their was not another suite available. So we ended up getting a regular room... More 

Helpful?
Thank Regina B
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

We apologize for the inconvenience, but you were upgraded to an oceanview room which in fact is a higher rate than our street view suites. We are happy that you took notice to Valarie and all of the hard work she puts into her job. We hope you enjoy your next visit to beautiful Ocean City, MD. More 

Seattle
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed October 16, 2015

I stayed here during Ocean City BikeFest 2015. I was met with a less than friendly (though not mean) person at the counter who seemed annoyed at the timing of my arrival. Once checked in, I checked out the room. The room was VERY clean and comfortable. The bed was in pretty good shape - I slept like a baby!... More 

Helpful?
Thank JimFromDE
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

We would like to start off by thanking you for choosing the Coastal Palms for your bike fest vacation. Coastal Palms is located next to some of the best restaurants in town as well as north side park. We hope to see you again for the Ocaen City BikeFest 2016! More 

Saxton, Pennsylvania
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 28, 2015

The room overall was clean and smelled good. I like that the beds are in a separate room from the pull out couch. Our balcony was on the street side of the hotel so it was a little noisy at night but that is expected in the middle of the city. The wifi is great, the prices aren't bad at... More 

Helpful?
Thank Simone710
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

We would like to thank you for reviewing us Simone710. We offer FREE wifi at the hotel as well as FREE beach chairs, and FREE movies on the beach. We hope to see you again next year. More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 28, 2015

We decided we needed a Girls weekend away for some fun in Sept/2015. It was Sunfest weekend too. We reserved our place at the Coastal Palms. I shared a room with a girl friend. It was located on the 5th floor with a view of the ocean which I just loved. It was only a few yards from beach access... More 

Helpful?
2 Thank Shari K
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

We would first like to thank you for your thorough review of the property. One of the biggest things the Coastal Palms takes pride in is our service and we couldn't be happier that you took notice to it. We do our best to provide our guests with a great clean room with great service. We hope to see you... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 26, 2015

Ok, so we stayed in September - the price you get after summer, is value for money. The room was clean, unquestionably - I looked! The bathroom was nicer than expected, the view from the 5th floor private balcony was lovely in the morning with coffee. I would not pay summer rates for this place. The ladies at the front... More 

Helpful?
Thank Sugartrail
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Thank you for taking notice to the cleanliness of the room. Our housekeeping staff spends extra time in the rooms so that when our guests check in, they our checking in to a nice clean room. We would also like to thank you for taking notice to our professional front desk staff. More 

Philadelphia, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 23, 2015 via mobile

Spent two nights with a friend. Beds are comfortable and each room has a balcony with 2 chairs and a table. The bathroom vanities have been updated but everything else needs some work. There are no closets in these rooms and no hooks in the bathroom. I can see that being a problem if vacationing with kids and wet bathing... More 

Helpful?
Thank Marcia N
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Thank you for your review of Coastal Palms. It sounds like you had a comfortable stay. I always like to hear any suggestions for updates in the off season. Thank you for taking the time to offer feedback. We look forward to your return trip. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 22, 2015

Smelly, dirty, loud. Sheets smelled, room smelled like cleaning chemicals, bathroom was dirty, elevator was dirty & slow. Nothing good about it. We left & went to another hotel even though we lost the deposit. THAT's how bad it was! (The lady at the front desk was nice.)

Helpful?
1 Thank Katrina S
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

I am sorry the hotel didn’t meet your expectations. As you can see from other reviews this is not a typical response to our hotel. I wish you had contacted a manager if conditions weren’t ideal in your room we are always able to respond to complaints about any room conditions. Thank you for your review. More 

Waldorf, Maryland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 20, 2015

The motel is pretty outdated and not the cleanest. The front door had a small gap, so we could easily hear everything outside the hotel. I booked this with the assumption that it would be an "ocean view" .. which meant it would be on the ocean. It was not on the ocean, but a short walk to the beach.... More 

Helpful?
Thank Sarah C
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

I am sorry that the online booking agent was misleading about our room descriptions. Ocean view is just that, a view of the ocean from your balcony. Ocean front directly faces the ocean. I am sorry your stay wasn’t everything you wanted for your trip. I hope next time you ask for the manager because most issues with the rooms... More 

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